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    Radio Shack

    1.0 (1 review)
    Open 10:00 am - 6:00 pm

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    8 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (18 reviews)

    Horizons West / West Orlando

    I've had my Z Flip 4 screen protector replaced last year and the process, workmanship and…read moreprofessionalism was all there! Service was just incredible in 2023! In 2024, had to come in recently to get my Z Flip 5 screen protector replaced and this experience was just undoubtedly disappointing compared to last year. I could only assume the employees last year no longer work here or something because customers would come in and a line will form yet no sign of acknowledgement was made and there were at least 5 more people in the back. The length process was undoubtedly shown. After patiently waiting after being told it would be an hour, turned into three hours later, I got my phone back only for the bottom left corner of the screen protector to be crinkled and wrinkled with a nail print indentation.... Like what? It was visible and yet the sloppy work was given to me past the counter. Smh. I brought it up and the tech that came from the back was not too pleased that I asked for it to be done again. As they didn't have a screen protector in stock, they made a file in the system that I needed the work to be done and they mentioned either the following Tuesday or Wednesday they will get a shipment and they would call me. I called Tuesday and they said no stock came and that once the screen protector comes in, the system will notify my work order in which they would call me. Come Sunday, I called and they said they had it in stock. Smh. I came, told a two hour labor turned three and half hours and finally got my new screen protector properly installed with no sign of scratches, crinkles, wrinkles or tampered. I work in retail and customer service so I was patient throughout the whole ordeal and showed no hostility unlike the other patrons, but I don't blame them as they were paying so this review would've been 1 had Samsung not covered it under warranty.

    This store has great customer service. I highly recommend for any repairs. The staff is extremely…read morehelpful and takes the time they need with each customer so you don't feel rushed.

    Radio Shack - electronics - Updated May 2026

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