After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

I love this practice! The staff is very friendly and very good at what they do. Shoutouts to:…read moreAlicia, Betty, Dr. Annas, Katlen, Tiffany, Liza. I just got a brand new Crown on #17 and Transformation did a perfect job. I can't even tell that it's there. You all know what a relief it is to find a good dentist. I'm 72 and this practice is my favorite!!

From the owner: Our Gainesville dental practice is committed to providing gentle, personalized care for the whole…read morefamily. We offer everything from routine checkups and cleanings to advanced services like dental implants, dental crowns, and cosmetic dentistry. Patients searching for a reliable dentist near me in Gainesville trust our team for high-quality care in a welcoming setting. Schedule your appointment today!

My favorite dentist left but I would still highly recommend this Dental office. The staff are all…read moreprofessional and very knowledgeable.

I've been going to Santa Fe dental for 10+ years. The staff is extremely gentle and caring.read more

DP Dentistry is a service center operation, They are impeccable …read more The entire staff is great I consider it a Happy Place

Awful customer service the administrator and office manager are so rude they will hang up on you…read moreand are so unfriendly. Never seen worse people than the staff at D&P dentistry. Melina is a evil person!

Aspen Dental was great when I was paying cash money (over $10k this year), but as soon as I…read moreintroduced my new dental insurance policy they all acted like they've never worked with my insurance company before. I've been waiting since early September for a refund of something that should have been covered by my insurance policy (I unexpectedly paid cash since they "couldn't figure out my insurance.") I have called several times since then, working with Megan, Jeff and Marche and no one ever has an answer for me. There doesn't seem to be a corporate number to call anywhere because the company keeps their contact information on lock and refers you to your local office, who I am having issues with. I last spoke with Jeff on November 13th when he promised me to figure it out and he would call me back. No one has ever called me back about this. I will not be continuing treatment here unless Dr. Misung Son calls me personally to explain why his staff cannot figure out my insurance policy. Dr. Son, you are a great dentist and you do great work and I really appreciate all of the major work you have done for me this year, but I am not returning because of the incompetence of the staff figuring out insurance policies and following up. I have also left a voicemail for Kelly in the Patient Satisfaction Team at (315) 454-6000 ext. 201526 with no response, and the main Patient Satisfaction Team phone number suggested here on other google reviews doesn't lead you to a human being. I'm tired of working on this and will consider it a loss at this point. If you ever "figure out my insurance" and are able to process the claim we have been speaking about, please mail the check to my address on file.

I am sharing my experience at Aspen Dental on Newberry Road and Dr. Souren Hajjar so others can…read moremake an informed decision before seeking care there. Due to my insurance, my options for wisdom tooth removal were limited, but had I known what this experience would be like, I would have chosen differently. I arrived on 03/31 for the removal of four fully erupted wisdom teeth. Before the procedure, I clearly informed both the assistant and the dentist that I had previously experienced heightened anxiety after receiving a high dose of nitrous oxide during a non-dental procedure. I explained that I was unsure whether I would have a similar reaction but wanted them to be aware. While I was understandably a bit apprehensive about my first tooth extraction, I have never had dental anxiety and did not report it at any point during this visit. I have undergone multiple dental procedures, including root canals with local anesthesia, without complications or anxiety-related issues. However, I later discovered that the dental assistant documented in my procedure notes that I reported "severe dental anxiety," which is completely false and appears to have been added after the fact. I was told I would receive a "low dose" of nitrous oxide (50%). Within about a minute, several local anesthetic injections were administered in rapid succession, and extractions began almost immediately, with minimal communication. I was instructed to alert them only if I felt "sharp" pain; any other discomfort was considered normal. Despite significant pain, but not the "sharp" pain described, I tried to endure it. The procedure was performed at an extremely fast pace. I was not adequately numb for much of it and felt pain during multiple extractions. When I began to panic due to the speed and intensity, the dentist stopped briefly for less than 30 seconds and, almost annoyed, mentioned that if I was going to react this way, I could return another day for full sedation. This was after one tooth had already been extracted and while I was still under nitrous oxide. I did not want to prolong my recovery or pain, leaving me with little practical choice but to continue. Dr. Hajjar did not use this pause to make any adjustments or increase pain management. This was the only time during the whole procedure I was asked if I wanted to stop, although later in the medical record and through verbal communication, they falsely stated they asked me multiple times during the procedure. The entire procedure was completed in approximately 10 minutes and 34 seconds. I know this specifically, because the dental assistant immediately commented proudly on the speed, referencing a timer they had set, as if completing the procedure as quickly as possible was the priority. Dr. Hajjar left barely saying a few words. When I questioned the assistant about the rushed pace, I was told the doctor had other patients to attend to. After standing up, I noticed the clinical environment appeared disorganized and unclean, with tools, paperwork, and visible grime on surfaces. From the time that I walked in at my appointment time to the time I was shown to the front door to leave still in an obvious state of distress, I was in the office for less than 45 minutes. Shocked at how rapidly I was discharged and my emotional state, a family member spoke with the team on my behalf immediately after, as I was still shaken to advocate for myself. The front desk was unaware I had even been discharged when my family member went inside. The receptionist had told them they expected me to be finished in 1-2 hours. When concerns were raised directly with Dr. Hajjar, they were dismissed with comments such as, "not everyone handles procedures well." No acknowledgment of the issues or indication of concern was offered. Later, when I followed up personally, I received a similar response. After reviewing my records, I also identified multiple discrepancies in the documentation of my visit. At no point during this experience was I asked if I was okay or shown any empathy. I understood there would likely be discomfort, but at minimum, I expected communication, appropriate pain management, basic bedside manner, and to be treated with a standard level of care and respect. Instead, I felt treated as a task to be completed rather than as a human being. This experience has had a lasting impact, and I strongly encourage others to carefully consider their options before seeking care with this provider.

Dr Ju and her staff are amazing. I was traveling to Gainsville when I broke a tooth. A local…read morefriend referred me to Dr. Ju. They squeezed me into their schedule that same day and they were exceptionally helpful with emergency treatment and coordinating with insurance and my dentist at home. If they are this great with strangers, how much better can they get?

Dr. Sujin is incredible. She's so caring and thoughtful. I felt well taken care of the entire time…read more She made sure constantly I was not in pain and told stories to keep my mind occupied. She also has tools that seem to cost more, but are more patient friendly.. I appreciate that. You can feel her passion for what she does immediately.

After some bad experiences with a local 'franchise dentistry practice', I've found my 'forever…read moredentist' with Dr. Larson. Her staff is super, competent and caring. Dr. Larson is thorough and explains everything. I can't remember ever having a dentist spend as much time with me. Robin is a delightful person and a fantastic source of information. I recommend her 100%.

Dr Vairo doesn't have time to discuss treatment options with you. It doesn't matter if you have a…read morespecific issue and need help. The goal is to use up your insurance for everything possible, and you don't even get to talk to the dentist. After taking all the possible X-rays from all your mouth from every possible angle and a 3 minute visit from Dr. Vairo when your mouth is wide open, the doctor disappears and a not so polite nurse quotes the doctor. If you have any question, well, that's your problem.

Congratulations, Dr. Vairo, for being the single worst dental experience I've had in my entire…read morelife! Honestly, this place deserves 0 stars. So, to somewhat shorten a very long story: When I first moved to Gainesville almost 3 years ago, my coworker highly recommended I visit Dr. Vairo for my next dental cleaning, so I made an appointment. At the time I was working for the University of Florida and had somewhat better insurance than my current crappy Gator Grad Care. When I made the appointment one of Dr. Vairo's employees asked for my insurance information and then confirmed to me over the phone I was covered. The day of the appointment I checked in and filled out the standard first time patient paperwork, and I again gave the lady at the front desk my insurance information. There didn't seem to be any problems until halfway through my cleaning when the receptionist came into the room and told me that she actually wasn't sure my insurance would be accepted by Dr. Vairo (Yes, this is one week after I was told by the same lady that my insurance was accepted). Maybe I should have gotten up and left right then and there, but I was literally in the middle of getting my teeth cleaned, and the incompetent lady told me "not to worry;" she would go back and double check and let me know if something was wrong. Basically, she made it sound like everything would be fine. Of course, everything wasn't. When it was time to go, the receptionist told me that my insurance would not be accepted and that I would have to pay full price for the cleaning, examination, and x-rays. This review is getting way too long, so to wrap things up, I did pay the amount in full, but when I called several days later (and then several more days later), I received the worst customer service of my life. Not only did Dr. Vairo not have the courtesy to call me back himself, the office manager, who I'd never spoken with and who was not present during my examination or my check-in, tried (unsuccessfully) to handle the situation by telling me there was nothing she could do, and no, I would not be getting a full or partial refund. In sum, if Dr. Vairo was the very last dentist in the world and all of my teeth were rotting and falling out of my mouth, I still wouldn't come here.