Loved our stay in the mansion! My daughter booked it and I didn't know what to expect…read more The place has a really interesting story and the owner has put a lot of love into its restoration and operations. Heck, she even had Brad Pitt's dad help with wallpapering! The place, obviously, is not a chain hotel and if you are expecting things to be like a chain hotel, you might not be happy here. But if you are reading the reviews you probably already know this. We stayed on a Friday night, so we were there for the weekend breakfast, which I enjoyed. We had not heard ANY sounds from other guests at any point during the night, so were surprised that other people were there at breakfast. A guest at the other table said to us that he was surprised to see anyone else was here as they had not heard us either! It turns out that their room was very close to ours; and there were guests in other rooms as well! Wish all hotels were that quiet! Because of the historic nature of the building, it seems it might be inaccessible to people with mobility issues. Our room (the Chapel suite) was pink and frilly and not really my style of decor - but it's not like I'm moving in! It was definitely a change from usual hotel decor, which is never to my style either! It's a pretty large place and is not as cozy as a small B&B. But it's very reasonably priced compared to those. Beds were quite comfortable, more so than most hotels in my experience. We had reserved 2 nights, but had to cut our vacation short due to weather predictions on the route home. They were completely understanding and didn't charge us for the cancellation of the next night. Will definitely stay here again!

A very cozy and unique place for a reasonable price! The breakfast was also great! I would stay…read moreagain!

Check in was easy, with the gentleman waiting to assist us and show us to our. Room. Plenty of…read moreparking behind the house. The bed was very comfortable. The place was clean and tidy. Close to the ABA Shrine Center, you could easily walk it if the weather was nice. The French toast was the best I had in my life. We will be staying there again.

Not overly friendly and quite expensive. Cute place though. Blah blah blah blah blah blah blah blah…read moreblah

We found ourselves needing to stay here when a family member was admitted to the ICU on an…read moreemergency basis. Flew to Missouri from California, and this hotel is directly across the street from the hospital. Could not have asked for a better experience. The hotel is directly across the street from the hospital, so it was a very easy walk to get to and from seeing our family member. The room was clean and comfortable. The staff were friendly, and very accommodating. We were able to add days and end our stay without any sort of advanced notice, of course, because we did not really know what would be happening. When we did leave, we were given a late-late checkout on request, I really could not say enough wonderful things about how nice it was to not have to worry about our hotel stay. I would give them infinite gold stars if possible. Thank you.

This hotel is in the Medical Center area, which makes it very convenient for those visiting someone…read moreat one of the nearby hospitals. It's also a pretty safe neighborhood, which is nice since parking is in an open lot, not a garage. It's a basic TownePlace Suites. It has good-sized rooms with comfortable beds and a fold-out sofa, basic cooking facilities, a work station and the usual amenities including iron and board. There is also a complementary breakfast, and a few others, including a workout room. Service was generally pretty good. I couldn't find my hair dryer on my first day (heading into a meeting), and the front desk attendant had one to my room within minutes. However, there were several other issues with this property. First, the shower in my guest room was barely warm. Even after receiving assurance from the front desk that maintenance would look after it, it was no better. There is a lobby bar where the attentive bartender pours drinks and offers appetizers from Tuesdays through Saturdays, but the quesadilla on offer was HORRIBLE! Whatever was supposed to be the tortilla (and it was NOT a traditional flour tortilla) had the consistency - and flavor - of cardboard. When I asked the bartender what kind it was, she admitted she didn't know, but suspected it was some kind of "healthy option." One does not order a quesadilla to be healthy. Third, the hotel has a shared computer (not exactly a business center) but requires a log-on for Word or Excel, which makes it pretty useless for anything except surfing the web. Even the credentials provided by the front desk didn't work. On two of the three nights I stayed there, the hotel hosted a fair number of kids' sports teams. That meant the noise level went up, kids running in the halls, and a breakfast room that was pretty well overrun both mornings. Fortunately, there are other restaurants close by, providing options to avoid the crazy. It's not the best TownePlace Suites at which I've stayed (and I've stayed at plenty) but if the location is convenient and the price suits your budget, I wouldn't steer you away.

It had been a while since I stayed here and I don't think the decor has changed much. But, they do…read morehave EV chargers on site which is nice. You can check out a key to the chargers and there is a $10 fee (but you don't have to move your car b/c it's for 24 hours). This DoubleTree reminds me of an Embassy Suites because of the open area with surrounding rooms. It was super quiet when I was there. Staff was friendly and helpful.

I rarely leave negative reviews, but I was disappointed by my experience upon arrival…read more Before checking in, I called the hotel to request an early check-in. I fully understood that this was only a request and not a guarantee. When I arrived, I was informed that the hotel was fully booked and that my room was not yet available. That part was completely understandable. What was disappointing was the way the information was communicated. The front desk staff (older lady) came across as dismissive and unwelcoming, making my family feel more like an inconvenience than a valued guest. Hospitality is about more than just having a room available, it's about how guests are treated when things don't go according to plan. A simple explanation, an estimated wait time, or even a friendly acknowledgment of the inconvenience would have made a significant difference. Instead, the interaction left a poor first impression and set a negative tone for the start of my stay. I hope management takes this feedback as an opportunity to reinforce the importance of customer service and guest experience. While operational challenges happen, courtesy and professionalism should always be part of the experience.

Mark, The banana ambassador! Was very friendly and funny. The stay was great! All of the staff was…read morefriendly and helpful.

Upon checking in, the process was way. Howard (I believe is his name) gave me a room right away,…read morehowever the directions were not. It took about 3 times to get to the correct location. The next day, I had to extend my stay due to business reasons and was in my room, when my door opened. Good thing I had it latched and I was dressed. However, the door closed and a knock came and I answered. The gentleman said we were making sure you didn't need anything. I asked do you knock first. Apparently, the room I was in, and the entire block of rooms was not to be given out due to an event happening. However, if a door is closed, one should still knock. I called reception, they gave me another room as I extended my stay. Later that day, trying to connect my television and it says I'm not checked in. So, I contacted the front desk again and they say, the other young lady checked you out of your other room, but didn't check you into the room you're in. So that became another tiny irritation. And I felt like someone else could have possibly entered my room again due to this error. It seems as though, there needs to be a bit more communication between staff and retraining done in some areas. However, the room was very comfortable. The pool was enjoyable and the lamb chops were delicious!

We stayed here last night while in Springfield for an appointment this morning. It's hard to find a…read morehotel that's decent with an outdoor pool but this one was definitely it! Traveling in the Midwest and South I've learned to not book an indoor pool during the hot months unless you want to suffocate! We checked in a little after 3:00 pm and everything went great. The lobby is really nice, super clean and the man at the front desk was really helpful. Check-in was easy and went quickly. I booked a room with 1 king which was over right by the pool. My little one had a great time at the pool, while it's small and nothing fancy it was clean and well kept! The room was nice and the bathroom was HUGE! The breakfast seating area was quite big with lots of room for many guests at once and there were a lot of options. For the price I didn't have crazy expectations but it definitely exceeded them. I'd definitely stay here again if I was in the area and wanted a hotel with an outdoor pool.

We have stayed at this location many times. This year the room was dirty and dusty. There was urine…read morein the toilet seat. It was late so we did not bother the front desk. The bed was comfortable. The shower was adequate. Breakfast was good. The woman working was very nice. The coffee was great. It was very loud over night. Lots of yelling,profanity, pounding on doors, and dogs barking. For almost $120 per night, we felt we should have had a better experience.

We were in town on business and booked at the Hampton Inn based on the recommendation of friends…read more Oh boy, it is SO nice! We splurged and got a suite for a few dollars more. The room was very quiet and very clean. Furniture looked new snd not thrift store rejects like a few places we have stayed. Tvs worked correctly and were easy to operate. The bathroom isn't tiny. The breakfast was delicious...although the coffee will put hair on your chest, LOL! We'll be back!!

We were in town for a college tour. Hilton is our go-to when staying away from home. They did not…read moreoffer Diamond member parking out front which was a little disappointing. The lobby is large and cozy and welcoming. The morning complimentary breakfast offers anything you could want to get your day started. We booked a king suite for the weekend. The room is spacious and accommodating. The sitting/dining area had all the comforts of home. The full size fridge microwave and sink helped make our stay more pleasant. The furniture was very uncomfortable. The love seat and chair were functional but not for long stretches of time. The bedroom was well appointed with a work area and large king sized bed. The linens were comfortable and clean. The bathroom offered a separate sink outside and then a toilet and shower. The water pressure was marginal and could benefit from a new shower head.

Not a very clean hotel, amenities are okay .pool.and fitness area..You can get lost really easy…read more...other people had problems with elevators..Prices were a tad bit lower than other Hotels ..nice big tv ..washer and dryer are 200.00 wash and dry with quarters ..Some new technology and lots needed to be updated ...toilet is horrible..design hurts your bunnions...mirror has different lighting is nice and make up mirror for the primpy ladies, the beds and pillows very comfy hit the bed and pillows and your out ..lol ...not alot of outlets for hi tech equipment..Otherwise the stay was okay

This was not really my best experience but it worked for the night. I think it was overpriced for…read morethe quality of the stay and I've never had to pay extra for breakfast when booking at a Holiday Inn but in this one I did. The rooms looked more like old motel rooms but the beds were clean and in good shape. The tvs were difficult to turn on and one remote didn't work at all. I did not shower because the amount of filth was crazy. The doors did not close well or quietly. After a while there was a bleachy musty smell that we started to notice, probably from the pool there. I did not complain as we arrived late and left right after breakfast. Parking was not good and limited. Breakfast was tasty. Staff was professional.