Loved our stay in the mansion! My daughter booked it and I didn't know what to expect…read more The place has a really interesting story and the owner has put a lot of love into its restoration and operations. Heck, she even had Brad Pitt's dad help with wallpapering! The place, obviously, is not a chain hotel and if you are expecting things to be like a chain hotel, you might not be happy here. But if you are reading the reviews you probably already know this. We stayed on a Friday night, so we were there for the weekend breakfast, which I enjoyed. We had not heard ANY sounds from other guests at any point during the night, so were surprised that other people were there at breakfast. A guest at the other table said to us that he was surprised to see anyone else was here as they had not heard us either! It turns out that their room was very close to ours; and there were guests in other rooms as well! Wish all hotels were that quiet! Because of the historic nature of the building, it seems it might be inaccessible to people with mobility issues. Our room (the Chapel suite) was pink and frilly and not really my style of decor - but it's not like I'm moving in! It was definitely a change from usual hotel decor, which is never to my style either! It's a pretty large place and is not as cozy as a small B&B. But it's very reasonably priced compared to those. Beds were quite comfortable, more so than most hotels in my experience. We had reserved 2 nights, but had to cut our vacation short due to weather predictions on the route home. They were completely understanding and didn't charge us for the cancellation of the next night. Will definitely stay here again!

A very cozy and unique place for a reasonable price! The breakfast was also great! I would stay…read moreagain!

Check in was easy, with the gentleman waiting to assist us and show us to our. Room. Plenty of…read moreparking behind the house. The bed was very comfortable. The place was clean and tidy. Close to the ABA Shrine Center, you could easily walk it if the weather was nice. The French toast was the best I had in my life. We will be staying there again.

Not overly friendly and quite expensive. Cute place though. Blah blah blah blah blah blah blah blah…read moreblah

I waited 2 hours for them the get me one towel twife, and the woman at the front desk was very…read morerude. also the room smelt like cigarettes

This hotel is in the Medical Center area, which makes it very convenient for those visiting someone…read moreat one of the nearby hospitals. It's also a pretty safe neighborhood, which is nice since parking is in an open lot, not a garage. It's a basic TownePlace Suites. It has good-sized rooms with comfortable beds and a fold-out sofa, basic cooking facilities, a work station and the usual amenities including iron and board. There is also a complementary breakfast, and a few others, including a workout room. Service was generally pretty good. I couldn't find my hair dryer on my first day (heading into a meeting), and the front desk attendant had one to my room within minutes. However, there were several other issues with this property. First, the shower in my guest room was barely warm. Even after receiving assurance from the front desk that maintenance would look after it, it was no better. There is a lobby bar where the attentive bartender pours drinks and offers appetizers from Tuesdays through Saturdays, but the quesadilla on offer was HORRIBLE! Whatever was supposed to be the tortilla (and it was NOT a traditional flour tortilla) had the consistency - and flavor - of cardboard. When I asked the bartender what kind it was, she admitted she didn't know, but suspected it was some kind of "healthy option." One does not order a quesadilla to be healthy. Third, the hotel has a shared computer (not exactly a business center) but requires a log-on for Word or Excel, which makes it pretty useless for anything except surfing the web. Even the credentials provided by the front desk didn't work. On two of the three nights I stayed there, the hotel hosted a fair number of kids' sports teams. That meant the noise level went up, kids running in the halls, and a breakfast room that was pretty well overrun both mornings. Fortunately, there are other restaurants close by, providing options to avoid the crazy. It's not the best TownePlace Suites at which I've stayed (and I've stayed at plenty) but if the location is convenient and the price suits your budget, I wouldn't steer you away.

It had been a while since I stayed here and I don't think the decor has changed much. But, they do…read morehave EV chargers on site which is nice. You can check out a key to the chargers and there is a $10 fee (but you don't have to move your car b/c it's for 24 hours). This DoubleTree reminds me of an Embassy Suites because of the open area with surrounding rooms. It was super quiet when I was there. Staff was friendly and helpful.

I rarely leave negative reviews, but I was disappointed by my experience upon arrival…read more Before checking in, I called the hotel to request an early check-in. I fully understood that this was only a request and not a guarantee. When I arrived, I was informed that the hotel was fully booked and that my room was not yet available. That part was completely understandable. What was disappointing was the way the information was communicated. The front desk staff (older lady) came across as dismissive and unwelcoming, making my family feel more like an inconvenience than a valued guest. Hospitality is about more than just having a room available, it's about how guests are treated when things don't go according to plan. A simple explanation, an estimated wait time, or even a friendly acknowledgment of the inconvenience would have made a significant difference. Instead, the interaction left a poor first impression and set a negative tone for the start of my stay. I hope management takes this feedback as an opportunity to reinforce the importance of customer service and guest experience. While operational challenges happen, courtesy and professionalism should always be part of the experience.

This hotel is lovely. It was built in 1970, but it looks very sixties. It has a lovely courtyard…read morewith an indoor pool. The quality of the breakfast was better than any free hotel breakfast. I have nothing but good things to say about this place, and we will be back.

It's definitely as advertised, a 3 star hotel. Let's get into it…read more I booked through southwest using some reward points. The room was 2 queens with a pool view. I went to check in (a 30 minute process, like what) they charged me for a room I had already paid for. The front desk guy had to call his manager and figure it out - the money still hadn't been returned. We to our room and notice, it's not a pool view. We go back down and speak to a different desk clerk who got us a new room but said it was a $20 up charge. I reminded them my booking was already with a pool view ... front desk guy argued with me. Got my pool view room. Room isn't bad, but holy shit, the floors are absolutely disgusting. I would not bring a child who is currently crawling. A non mobile baby or a walking one only (all other ages are perfectly fine!). My crawling baby's feet, knees and hands were BLACK from being so dirty. The beds suck. The shower had ants. No blow dryer. Wifi was shit. All night we listened to some industrial alarm go off every 30 seconds making it very hard to sleep. The good stuff - two pools, both great! Splash pad is great too. The water is chilly but whatever. Breakfast was decent for an inclusion. Parking is great. There is a Starbucks in the atrium! We loved the plant life and the fountains.

We stayed here last night while in Springfield for an appointment this morning. It's hard to find a…read morehotel that's decent with an outdoor pool but this one was definitely it! Traveling in the Midwest and South I've learned to not book an indoor pool during the hot months unless you want to suffocate! We checked in a little after 3:00 pm and everything went great. The lobby is really nice, super clean and the man at the front desk was really helpful. Check-in was easy and went quickly. I booked a room with 1 king which was over right by the pool. My little one had a great time at the pool, while it's small and nothing fancy it was clean and well kept! The room was nice and the bathroom was HUGE! The breakfast seating area was quite big with lots of room for many guests at once and there were a lot of options. For the price I didn't have crazy expectations but it definitely exceeded them. I'd definitely stay here again if I was in the area and wanted a hotel with an outdoor pool.

Looks very outdated from the outside, but rooms are very clean and comfortable. My only complaint…read moreis the bathroom floor is very slick when getting out of the shower and they need to put up handrails in the shower.

Everything you would expect from a Hampton. Plus, the service was above expectations. Great place…read moreto stay!

This is the second time we've stayed at this Hampton. Their motel and staff are so nice. We got a…read moresuite and it was wonderful. The room was ready, very clean, and comfortable. The sofa was like new and firm, easy to sit and stand from. The kitchen area had an apartment sized refrigerator with freezer, not just a tiny dorm frig that hardly cools. The bedroom area has its own TV. King bed was comfy and linens clean and crisp. There were plenty of large, plush towels and washcloths. A different breakfast is offered each day and it's not just cheap store muffins and stale cereal. We had eggs and meat each morning, hot coffee, and waffles. This Hampton Inn is our go-to when in Springfield MO.

Let me start by saying this hotel is conveniently located to the airport and overall pretty nice…read morelooking. They need to improve on training staff about communication , etiquette and grooming. I am someone who worked in hospitality for quite a while usually the observations and I'm also an avid traveller for over 25 years.. 1: when I checked in (I try to stay brand loyal) the girl was nice, but she did not recognize my status, never offered me my amenity points or something to drink and her attire was extremely unacceptable . Who wears a bandana around her head to work? She was nice at all, but wrong and unprofessional for not recognising someone's status and offering them what they're entitled to is unacceptable. 2: I requested a late check out both days. The first day, I got in at 5 AM from work and the maids were banging on my door, despite the do not disturb sign on the outside, at 10 AM , 11 Ish and again at 11:30 noon and even after I went to the front desk to prepay my next night they still were knocking on the door at 1 o'clock and 2 o'clock. If this is a language thing they need to learn to speak English or at least understand what the green sign means do not come in the door .. there's a do not disturb sign on for a reason. I understand inclusivity, but to go to another country & work and not speak their language, is flat out disrespectful. I wasn't able to catch up on sleep . 3: I arranged for a late check out the next day as well at 1 o'clock . At 10:45 AM and 11 there was other maids who knocked on my door. Another Maid banging on the door and opening it and waking me up. Shortly around noon, another maid and then she says that the front desk is not communicating with them 3: I get on the elevator to leave and then there's a Maid there with her speakerphone on talking to her boyfriend I could hear her whole business ( I decided to capture this on video) 4: the gentleman at the front desk claims that there is no miscommunication that they knew, and he then made the claim that the woman who is in charge of the housekeeping doesn't look at the log every morning, so she's not communicating it to them so something needs to be done about their housekeeping, staff for sure . Completely inexcusable he also made the excuse for the maid who didn't speak English and decided to open my door while I was barely dressed. I think his name was Nate , but he was overall really great at the front desk

Not a very clean hotel, amenities are okay .pool.and fitness area..You can get lost really easy…read more...other people had problems with elevators..Prices were a tad bit lower than other Hotels ..nice big tv ..washer and dryer are 200.00 wash and dry with quarters ..Some new technology and lots needed to be updated ...toilet is horrible..design hurts your bunnions...mirror has different lighting is nice and make up mirror for the primpy ladies, the beds and pillows very comfy hit the bed and pillows and your out ..lol ...not alot of outlets for hi tech equipment..Otherwise the stay was okay