No, it's not Uber - no app to order. But instead you talk with a very nice dispatcher who will give you the driver's name and type of vehicle along with where to meet up. If you're planning a hotel departure or such you can easily schedule a pickup and they're on time. I'll use them whenever I need transportation in the Pasco / Tri-Cities area. read more

I am a frequent flyer out of the tri-cities area and have used all of the taxi services except for Rad up until recently. I rarely give 5 stars for anything on Yelp but these guys deserve it. I called to have them pick up a friend flying into PSC on a late PM flight. The dispatcher was very nice said he would have someone there no problem. When the flight was delayed I called to let them know, they took the flight number and said they would watch it and be there when my friend arrived, and they were! I can't tell you how many times I have had a late cab or no show from the other cab companies in the tri-cities which is stressfull for the departures and annoying for the arrival. These guys are are my one and only now. read more

I have to give Rad a high rating. I have used them a few times now. They always show up on time. Drivers are friendly. I also have to give high, high kudos for the honesty. My new cell phone slipped out of my pocket in the cab. I realized it at my destination..... guess what? I called and they were honest and even delivered it to me. How cool is that?!! Use Rad cab!!! read more

On time, good prices, great service. Thankful Rad cab is in the area!

I was stuck a ways from home and it was cold. I called 3 other cab companies and non were either available or were not answering. I called RAD Cab and the guy showed up sooner than estimated and made the ride comfortable. Good price and great service! read more

I called Rad Cab for a pickup from Pasco to Kennewick and was told that it would be a 20 minute wait. After 45 minutes I called back and was promptly put on hold so I canceled. Definitely not Rad. read more

Living in the tricities for almost ten years and for once I needed a ride! I called before I arrived to a party to ensure a ride home. The dispatcher was very nice and explained how it would be helpful to call 30 min before my requested time (I called around 9 needing a ride at 12:30) to ensure I still needed a ride. The cab showed right on time and the driver was very pleasant. Only kept up a conversation when I kept engaging. He probably would of stayed mostly quiet had I not kept conversing. Which is totally ok if I had felt non-social at the time. Reasonably priced. I would totally recommend them and will use them again when I need another ride! read more

I LOVE RAD CAB!! They are always quick, and super nice. My driver today bared with me and turned around 3 times cuz I forgot something each time. read more

I was taking rad cab from work today and I shortly realized that ants were crawling up the seats. I told the driver and he was not being nice about it. They were crawling all over me and in my clothes, my purse and I was completely discussed! We got to my house and the driver said the amount and I asked even with the ants crawling up my legs? And he gave me a horrible attitude. I have never experienced someone so rude about something like that! read more

Our RV broke down while passing through Kennewick, and we have been kind of stranded here for a few days waiting till it can be repaired. Since our vehicle is unavailable, we have needed to use cabs several times to get around town. We have used this service three times so far and have been very impressed overall. The dispatch has given accurate estimates on when to expect the cab, the cab arrives quickly and on time, and the drivers have been professional, friendly and helpful. We will definitely continue using this company. read more

Got a ride from the red lion in Richland to Bookwalter winery. Showed up in 2 minutes, drove straight there! Great job!

The name speaks for itself. Rad Cab is RAD! Excellent customer service, good friendly drivers that will always help you with your groceries, even if you don't ask them too. Prompt, courteous and respectful. I won't call any other taxi service in the Tri-Cities. RAD CAB IS THE WAY TO TRAVEL! read more

A BIG thank you to RAD Cab for your customer service today. I called last minute for a pick up, not only to have to reschedule upon their arrival at my point of pick up. I know they were busy to do to weather, airlines etc. Helen was happy to accommodate my change in schedule. However, I don't suggest anyone make that a habit. This is a family-owned business, my cab was clean and SMOKE-FREE. Jim, my driver, was very polite. They will get all my business from now on. read more

I've lived in Tri-Cities since 1987. This week was the first time I called for a cab here. I had a great experience using Rad Cab. When I arrived at SEATAC, I called Rad Cab and with two hours prior notice, asked for a cab to take me home from PSC . Everything went perfectly. The driver found me waiting for my bag at the baggage claim, and twenty minutes later I was home. No trepidations using Rad Cab in the future. Would recommend Rad Cab to anyone not wanting to pay the ridiculous airport long term parking rates. read more

Chrys was so fabulous! Not only was she on time, but also took the most direct route to my destination. I highly recommend this company. I will definitely be booking all my reservations with them in the future. read more

After moving to town from a major city, we have needed to use a cab to get to and from work, adjusting to an area where most places are 10-15 minutes away from home. We use rad cab 5-6 days a week and are never disappointed-- if you need a ride in the tri-cities, look no further. read more

We had an excellent experience with Rad Cab for travel from Richland to the airport last week. The agent who took my original reservation with polite, professional and patient while we finalized the pick-up time. When I called late that night to make a change, the second agent was just as good. Our driver, Ken, arrived on time in a clean vehicle. He was polite, friendly and didn't even seem to mind that we needed to make a quick stop on the way to the airport. I'll call them again when the need arises and definitely recommend Rad Cab! read more

Customer service is exceptional. While calling to cancel a reservation (no other reason other than we will be able to return our rental to the airport) we were given the most helpful information we have received to date regarding our travels and what time the local (Pasco) airport opens etc. For medical travelers this is invaluable information and saved us from arriving to a closed airport and having to wait 2 hours to even get in to the facility etc. The representative put our comfort and satisfaction ABOVE making money on our fare. This company has our business for life and we will recommend them to everyone in our industry that is in this area. read more

Very convenient and helpful services. Customer service was great and very pleasant. I took a cab from to walla walla and I called around first. They have the best prices by far. I would definitely recommend this taxi service. read more

Love, love, love Rad Cab! Jessica was very helpful and friendly. Craig was waiting for me outside the security area at Pasco airport. Safe and friendly...will never use any other service. read more

I was trying to get home a few minutes ago driving on Yellowstone and turninng down Sherman. The snow was very deep there and I needed to keep moving to be able t to get down the hill. One of their cabs was parked in the middle of the road halfway down the hill. The driver clearly saw me as I backed up and waited for them to move out of my way...the cab didn't budge and shrugged me off. Rather than block traffic (as I am considerate of others..unlike Rad Cab Drivers apparently) I had to drive to another street that turned out to be worse and I got stuck. So PLEASE street clear as their drivers do not appear to. Be respectful of others who share the roads with them. Use ANY other company..or how about UBER? read more

I will post a pic soon. I will see it in the next, Oh week. Got some sorting to do. Anyway it shows the condition of the cabs, not cubs, and all I will say is, I Walk read more

Best cab ever! Everyone is super nice and they are the most reliable. Always on time and go out of there way to accommodate you!

Crap cab service for such a low demand town. Why does a request take an hour for pick up? Will someone please bring uber to this "city"

After an absolutely horrible taxi experience getting to our friend's house from our hotel, this was so much better!!! It was a 4.3 mile trip. Our driver was really nice and personable. The van was clean and roomy and it only cost $15 instead of the 35$ the trip with the other company charged. I will use Rad Cab EVERYTIME I need transportation in the Kennewick area! read more

I needed a cab Christmas Eve, this can company went above and beyond to pick me up in a snowstorm, delivered me to a hotel, scheduled a pickup for me in the morning, with the utmost courtesy and best customer service I have had with a taxi service. I would highly recommend this company as your first choice for a taxi. read more

Bad service. I called them to pick up my mom to the doctor. They didn't show up. My mom miss her important appointment. I call and questioned them they said they didn't have her on schedule. Imagine it happened to your mom. Go figure. Try out another taxi service , they will do better in this one. read more

I will never use this cab service ever on top of them having a million questions on "pick up info" dispatchers are beyond rude and not to mention very unprofessional !!! read more

Late to pick up, rickety vehicle, one headlight out, driver was texting or doing who knows what on his phone while the road was snowy. Sounded like the car was going to fall apart the whole time. read more

Perfect Service. We asked to have a cab at our home at 4AM on December 1st. At 4AM the cab was in our driveway call calling on the phone to let us know. Friendly and professional driver, sorry, I do not remember his name, but pleasant experience. read more

Quick, efficient, on time, extremely courteous on the phone and in person. Clean cab, safe driver (Jesse); can't ask for anything else. Call them. read more

Definitely the best, most reliable cab service in the Tri-Cities! If you have the choice ask for Jana as your driver, she's the best!

My go to cab company whenever I need a ride to or from the airport. Guys are always on time picking me up and prices have been honest. I've used them for 3.5yrs and I'd would recommend this cab company over any other in the Tri-Cities. read more

Had a rad cab experience! Janna picked us up right away and we got a friendly ride back to our hotel. Pretty straight forward.

It doesn't matter how many times they are early! It takes once to be late to not a reliable cab service especially when going to the airport at 6am!!!! read more

I was really impressed by Rad Cab when I arrived in Richland. It was late and Richland isn't a huge city. Despite that, Rab Cab was there and have been at every time of day that I have needed them since. They have many different drivers and all of them have been very friendly. The only negative thing I could say is that it usually takes 30 min for the cab to arrive since they always have a lot of customers. read more

I called George at Rad Cab at 10am to schedule a 1pm pick-up to the airport. He called back an hour later to confirm. At 1:05 I called asking where the cab was and George sad it would be another 10 minutes but he actually sounded like he didn't remember me. At 1:20 I called again and was put on hold while he checked out where the cab was. At 1:30 I decided to drive myself as the plane left at 3:00. On the way to the airport I called George one more time to ask if he remembered I had called at 10:00am to schedule the cab. He said yes and the cab was almost there!!! It is the last time I'll ever call Rad Cab. read more

The cabs are reliable, timely, and professional. I like using their phone app to order the cabs.

Rad cab customer service is great, the dispatcher is friendly, the cabs are clean and the drivers are safe and personable.

Very happy with their service. Picked us up at home to airport and were there at airport to bring us home right on time. The price was 'as quoted' (very important). They are definitely my go-to taxi in the future. Highly recommend. read more