I like this spot because they have a good balance of shoes. I've bought Salomon's, Dunks,…read morevolleyball shoes and clothing for the entire family before. The only downside is they don't always have my size or my 12 year old daughters (9.5 in women) size. But when they do... we're stepping out FRESH!!!

Apparently, no one told me they had the worst customer service ever. The manager on down…read moredisappointed with their lack of solutions for an issue. Email corporate if you not getting reasonable answers. They responded within the day and solved the issue with ease.

Shoe Dept. is a small discount shoe store, similar to that of Shoe Carnival, expect with lesser…read moreinventory and seemingly less friendly and attentive staff. They are located in the Walmart shopping center at the corner of Floyd and EW Connector and sit next to the Dollar Tree. Given their location, parking is never an issue. I swung by to scope bot shoes/ loafers for an upcoming beach vacation and while I found a few pair that I liked, sadly none of them came in half sizes, so I unfortunately left loafer-less. Outside of the loafers, they did have a decent variety of other styles from athletic to dress to sandals, and they definitely had the biggest variety of slides I had seen in a shoe store! Service was meh, I wasn't greeted upon arrival and when I was on the floor two members of the team walked by me and did not acknowledge me at all. When I was trying on my last pair of shoes, a young lady came around the corner and asked if I needed assistance. She was nice and helpful, but the first two I encountered, not as much. Overall, it's a decent little shoe store that had name brands as well as off brands and has items priced for all budgets. I can't see a reason for my return, but I'm not writing the place off either.

The shoes are OK if you're not looking for high quality and don't want to spend a lot of money. The…read moreemployees greeted me upon arrival.

Made an online pick up purchase. When I arrived to pick up I went to the order pick up line at…read morecustomer service. The lady behind the counter clapped at me that I had to stand in regular line. She proceeded to point at the holiday retail line that was to the back of the store. I questioned her, she once again barked at me and told me to complain to the manager. I asked clearly "what's the point of online purchase advertising that literally advertises skip the line?" The manager came over and also told me I had to go wait in the line. I walked out and called kohls and cancelled my order. I received an email that my order was cancelled. The following day I received an email "order was picked up". And I never got a refund. I had to once again call. I have a hunch employees often mark items as "picked up" when they have been there too long. And help themselves. Everything about this experience was dirty.

I don't like this location because they're always super disorganized and the staff aren't friendly…read moreat all. They also don't have as many brand selections as other locations which is a deterrence. For example, I buy my kids Nike sets at Kohl's and they don't carry it at this location. I would recommend going further and checking the Hiram one out. Coming here would be a waste of time

Lots of great hair & beauty selections. The jewelry is always stocked…read more There are plenty of cookware options & kitchen items

Too much going out at the door. I was shocked to have to go through a couple people trying to sell…read moreme items prior to even getting inside. Very bizarre. However, the beauty selection here is unmatched! For the greatest prices!

Super hit or miss. This is the closest location to my home so it's where I do most donations (staff…read moreis not very friendly typically speaking) but from a thrift perspective it's very luck of the draw. On a handful of visits I've found some decent finds, but most of the time I leave this location empty handed & feeling like I want to wash my hands immediately. Updating my 2 star review to a one star review after my second drop off during a move - today I dropped off 8 boxes of clothing. The guy just stood over me silently wating. No offer to help. It was very uncomfortable and frankly quite rude. He seemed annoyed with me for donating. What made this worse was there was an elderly woman in front of me who also had a large donation and no one made a move to help her either. She left before I was done unloading otherwise I would have helped her. With a move in the next few weeks, I planned on making quite a few donations however, I think I'll make the effort to go further away to the next closest one after this. That was unacceptable and While I wish I didn't have to, I don't feel comfortable being there after this.

Employees are hard working, disliked how the manager Walter treats them, undermines their work and…read moreis truly the opposite of what any good manager would do.

Came in to find a unique gift. They have a variety of unique finds & items…read more The customer service here is amazing, they really tried helping me find a specific alex & ani bracelet, even calling their other location.

THANK YOU!! These ladies have gone above and beyond to keep Smyrna happy during quarantine. They…read morepost items online everyday that you can comment on and/or DM them about. They get back to you quickly and you can go for porch pick up. They also have their garden ship which has helped to decorate our yard this year. I went in with questions about annuals and perennials and they were very helpful with helping me make my choices. I am so glad that they are in our community.

Not a huge Ross shopper to begin with but this is the location closest to my home and stopped in to…read moresee if I could find something I saw on social media. As always this location feels very disorganized, messy, and sort of empty. There's a lot of dead space that they could use to stock more items which sort of makes it feel like a thrift shop almost. Also on this visit I saw the same pair of shoes in 3 different sizes all with a different price. So even though I'm already not a big Ross shopper, in future if I need to stop in for anything, I'll go to different location.

I've been a loyal Ross customer for years, but after today's experience at the East West Connector…read morelocation, I'm done. I came in to return items -- all with receipts -- and was met with incredibly rude, unprofessional behavior from two cashiers, especially Gisele. She was impatient, dismissive, and slammed the scanner repeatedly, insisting my receipts didn't match (they did -- she just didn't bother looking properly). No apology when proven wrong. The second cashier was just as rude and literally threw my receipt back at me. I've never been treated so poorly in any store. I'll take my business to Hiram, Cumberland, or TJ Maxx from now on. Absolutely unacceptable

The process was quick & convenient. If I had a question she responded in a timely manner also once…read moreshe receive all documents the next day she had information for me . highly recommend.

Highly Recommend A1 they got me more than I've ever gotten back! Candis services were quick too she…read morefiled me the same day I submitted my forms! I'll definitely be returning next year.