I needed a last minute outfit for a party and upcoming wedding. Elan was my third stop at Global Mall. From the greeting itself when I entered the store, I knew it would be a great experience. Lily was my sales person and she was very kind, warm and friendly. Right away, she asked how she could help and took my measurement. From there she guided me through several racks but in my size only so I could focus my search. She was helpful but not pushy and I really appreciate this style of selling. She felt like a partner in my outfit search!
While I tried on the several outfits we had chosen, she stood by my side and made comments (but not overly). I am pretty decisive and do not need opinions in general but she was helpful. She gave me a reasonable price on the two outfits I ended up purchasing after going to several other stores and coming back to Lily for the purchase.
What I want to mention is that most of the stores in Global Mall have TERRIBLE customer service. Most of them have old clothes/styles to begin with and are not helpful whatsoever. They are not friendly, they are lazy. At places like Ladlee the girls sit around and gossip (loudly) and make for a terrible shopping experience.
Elan is well organized, beautiful and again, thanks to wonderful people like Lily, the shopping experience is a very good one.
I will definitely shop at Elan again! read more