They were great. Quick and easy process. Worked with us our needs and wants. Hector our salesman was excellent. He made the process quick and easy read more

Don't buy from raceway kia, when there's a problem they won't return your call! When weeks later you finally speak with them, they don't want to solve the issue. No accountability! Would rate a 0 star, but site won't let me! read more

Place is out of control You sign for 1 hard credit pull and they do 4 dented your credit immediately. Even if you don't purchase the car like me. I got it cheaper monthly payment elsewhere. Now I have this dent of 4 pulls on my credit report Salesman Vito finance manger which I never met behind tinted window running reports and a Pkayer Sales Manager. The play car Play Show is the same but the sales management team place different cast members the consumer into the roles of this same play everyday Buyer beware read more

Excellent service from beginning to end. Vlad and Hector made sure I was given the best deal and customer service. And this was after shopping around at other dealerships. You will not be disappointed! read more

I wish I could give 0 stars. Im shopping around for a top-trim 3 row suv and have multiple quotes from around East coast. Came here to test drive Telluride SX Prestige. Carlos was very efficient and we got to drive the car enough to understand that I will make offer. We came back; and after the usual mambo-jumbo; its their turn to make first ask. Nothing. They just keep pointing at the car which has 8k "market adjustment" sticker. After I show them that their own website has a promo for this exact car (matched VIN) at 1k under MSRP - manager got involved. They refused to prepare out-the-door quote at this level. So, I showed them 5 cheapest cars of the same trim on autotrader on various dealers. The difference between the cheapest and most expensive of 5 was just about 2000; so I made an offer at that level (I think its about 5500 under msrp). Carlos finally went into the "do not enter" room. Messed around with their PC and came out with a comp that is 2 years old and already had some major services done, and offered that car for my price. I was trying to explain that my offer stands for the car that we test drove. He could not believe, so the front desk guy (who claims he is a manager, yet refused to make my ANY offer) showed up again. I once again explained why I believe that my price is fair and accurate, that I do not care about their internal pricing model. There was no shake and I left, without ANY offer by the dealer to come back to. Do not come here unless you're ok with paying 8-10k over sticker. Use autotrader and I will show you how to get discounts up to 20k (yes those are real). If anyone from Kia wants to discuss this experience and actually sell me a car - I will gladly talk to them. PS. They have extremely limited amout of customer parking space as it is all taken by their overflow cars: currently stock shows 79 tellurides and 130 sorentos read more

Brought my Sorento in for recalls, which should've been simple. Instead, it turned into a hassle. First, getting a loaner was like pulling teeth. When they finally gave me one, it was a tiny, bright-blue subcompact that felt more like a punishment than a courtesy. Still, I was glad not to be stranded. The real issue was the service receptionist. From the start, her attitude was condescending and rude as if I was asking for a personal favor rather than addressing Kia's recalls. I've got perfect credit, never missed a payment, and even referred co-workers here, yet I was treated like I was trying to scam free services. Worse, when returning the loaner, she immediately tried to claim I hadn't filled the gas properly. Thankfully, I had taken pictures of the gauge and mileage before leaving, which proved I was right. Only then did her attitude suddenly change. It makes me wonder how many other customers fall for this. Telling me i was making a big deal over nothing juding on how she was handling this, you can tell this isnt a one off. and having worked in car sales myself, I recognize the game, or her inexperience As for their "white glove service" -- the promised car wash was nothing more than a quick rinseon the outside, and both the salesman and manager ignored my request for a call to discuss these issues. That silence says a lot. I didn't reach out to them about the recalls they reached out to me. Bottom line: this dealership operates more like Gateway Kia (which is infamous for bad service) than a place that values customers. If you want arrogance and gaslight tactics, this is your spot. If you'd rather be treated with respect, save yourself the frustration and go elsewhere even across the street to Nissan, where I've actually experienced real customer care. Corporate will be aware of the games that are played read more

Outstanding Service and Smooth Car-Buying Experience at Raceway Kia at Freehold! I had the pleasure of working with Mr. Nader Zaki sales man at Raceway Kia at freehold and I couldn't be more satisfied with the experience! From start to finish, Nader made the entire process easy, transparent, and stress-free. Nader was incredibly knowledgeable, patient, and attentive to my needs. He took the time to explain all of my options, answer my questions, and ensure I was comfortable with every decision. I never felt pressured and truly appreciated the honest advice. The team at Raceway Kia was also amazing. The dealership had a great selection of vehicles, and amazing positive vibes and they made sure the financing process was smooth and straightforward. I walked away feeling confident that I made the right choice and got a great deal! Oh and the coffee and donuts is a big plus! If you're in the market for a new vehicle, I highly recommend stopping by Raceway Kia at Freehold and asking for Mr. Nader Zaki You won't be disappointed! Thank you again for the exceptional service! read more

Raceway Kia of Freehold has been the worst dealership I have ever dealt with. They are not professional and do not care about their customers. I have been going back and forth with the salesman and managers for months in reference to a problem I had when trading in my lease and financing a vehicle. This establishment likes to tell you what you want to hear, but doesn't follow through at all, in the end, leaving the customer stuck. I would NEVER do business with this dealership again. Over three months and I'm still trying to get answers with no response from the GM at all. He has been absent through the whole ordeal. Very disappointing and unfortunate because I will be sure to tell everyone I know who has leases with them, to be sure they turn in to a different Kia dealership. Stay away from this establishment at all costs ! read more

My daughter purchased a 2022 Sportage from them brand new. She drives a lot and was putting about 20,000 miles per year on the car. She called Raceway Kia to reschedule a service appointment she had. A little while later, she gets a call from a salesman there who "guarantees he can get her in a 2026 Sportage for $100 less per month than what she pays now with zero money down". When we get there, they tried everything they could to get her to lease a plug in hybrid Sportage. It was all a complete scam and a waste of time. In the course of all the b/s and back & forth, I ask about various fees they charge. First are the insane addendums that they add to pad their prices. Like fabric protection for $450...yeah right. The doc fees are $895 and dealer prep fees are $895. After you get hosed by paying way over the window sticker price, then they stick it to you again with over the top fees. They are the most dishonest dealership I have ever had the displeasure to deal with. If you're smart and want the best deal you can get on a new Kia, this is not the dealership for you. read more

I had the most pleasant experience working with Justice Hodges at this dealership. I was at the end of my lease term, and I needed to purchase my vehicle outright. Without getting into specifics, obtaining a "good" loan was nearly impossible. Justice was so empathetic, and he truly listened to what my needs were. Without hesitation, he reached out to his finance manager who at the time, was extremely busy. He and I spoke in the meantime, not just about the car loan, but honestly, life in general. No, he wasn't just making small talk, he is truly a caring person. When we realized that Dan, the finance mgr. was still tied up, Justice promised to call me with any updates. While it took several days to research lenders, Justice would reach out almost daily to keep me updated. Mind you, he really didn't stand to make much money on the deal, if anything. Dan also reached out while he and Justice were sitting together, and he gave me options that I wasn't willing to live with. No fault of Dan's. Ultimately, I decided to pay cash for the buyout. Justice, being the honest person that he is, advised that I just contact Kia directly to do the deal without the middleman. I will remain friends with this lovely man, and I highly recommend anyone looking to purchase a Kia, or anything else on the lot in Freehold, to ask for Justice. His name speaks for itself! read more

Car buying is so tough now ! I know chip shortage is really making it difficult, but the service we get from the dealers is becoming a big pain ! No more customer service ! No stock everywhere ! No test drive ! Hope the sales guys understand customers feelings . I always have been a fan of Toyota and I hope things become better for car dealers and customers :) read more

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Would give 0 stars if i could. Shopping here is a total joke. Just a reminder to STAY AWAY AT ALL COSTS. read more

Raceway Kia of Freehold - Lease terms on a base 19k lease for 22 kia forte - Car Buyers Near Me - Freehold, New Jersey

Attention Owner of raceway kia! Jake Lebowitz Your service department is the worst My vehicle has been sitting in your service shop for just under a month No one has touched the vehicle nor answered my inquiries. You mention in your recording that your customers "always finish 1st" I DOUBT THAT since you dealership never even gets started. Your service department doesn't return phone calls and your general operator doesn't seem to know who is the general manager I advise anyone who owns a kia or is thinking of buying a kia in the freehold area to GO SOME WHERE ELSE There mantra should be: Raceway kia where the customer never even gets started Shame on you read more

Stay away from here! I would give these jokesters zero stars if I could. Service department is slower than sloths. Liars about time. Don't tell me I have a 9am appointment and I am still waiting 4 hours later because of a recall of your crappy car. Witnessed salesmen speaking to colleagues in a rude fashion. Awful experience . Wish I didn't own a KIA. read more

If the special seems too good to be true it is. Drove out of my way for an appointment for a specific vehicle and miraculously it was sold in 45 min time. Total scumbag dealership, go ANYWHERE else. read more

Awful dealership, run far and fast to get away from there. I understand the car market we are in and "market adjustment" however trying to sell a Niro EX-Touring for $5000 over MSRP is a new level of greed. Then when I said I could buy a SX-Touring for sticker the sales manager basically called me a liar. At the end of the day I guess he did me a favor because I went and bought that SX-Touring and love it. If you are in the market for a KIA do yourself a favor and go to Fred Bean and don't pay over MSRP. Oh and if someone from the dealership sees this, first I was totally willing to pay MSRP and drive away that day. Second thanks for not doing so, I never really thought about runway red but now that I have it I love it. read more

If I could do 0 stars I would. Avoid this place at all costs. They're liars and will waste your time. No respect for their customers who make appointments. Dropped my car off for service for 3 hours- said I needed to get it by a specific time.. I showed up 15 min prior to that time. I show up and my car wasn't even touched. The excuse was they were backed up with other walk ins, no courtesy call, nothing. Then I'm told my car is in the air already and they started working on it, clearly they hadn't because I was standing right by the door where they bring the cars in. I immediately get my keys from them and my car is magically out of the "air" and back in the same spot I left it 3 hours prior. read more

This is now the 2nd negative review I've had to do. Hands don't the worst service center I have ever dealt with. My first car 2 years ago the transmission went after a month. They swapped me one where the engine also went. I got a flat tire yesterday and they sold me a car without a spare so I had to have it towed there. I called every half hour all day and no one answered. They wouldn't even answer me or the tow when the salesperson went over and asked them to. I've had to pay out of pocket for Ubers bc they're too lazy to answer the phone and too incompetent to sell a car with a spare. I'll now be without a car for days bc they won't change a tire or answer. I have also emailed the CEO which is the only way they've agreed to fix both faulty cars they sold me in the past read more

DO NOT GO TO THE DEALERSHIP!! I just left the dealership and these people are ridiculous trying to tell me I can't get approved to get a car and they want time to put down $7-10k to get approved. They were definitely discriminating me. I have people to look into this. Little do they know I could've out bought the car if I wanted to but I wanted to finance. So sad I called earlier and talked to someone on the phone and they said they're family oriented and work with people. Yeah my ahh. Thinking I'm some broke bih little do they know. read more

Rosario Fattorusso Great and knowledgeable salesman. Went over all the features of my new K5. Would highly recommend to friends and family. Took his time and explained all the financial offers and incentives. two thumbs up for Rosario I LOVE MY NEW K5 Thank you Rosario for making it happen!! read more

Run away sales manager very rude I feel bad for salesperson great guy a complete waste of time take a bus better off

My wife and I recommend this place if your looking for a friendly and inviting experience. I want to start by saying thank you to Business Development Representative Alexandria Sanfillipo she was my first contact at Raceway KIA. She also provide some information before scheduling my visit to the dealership. We want to also say thank you to Sales Consultant Rosario Fattorusso for the recommendation and fantastic customer service provided in purchasing our new SUV. Last and certainly not lest we want to say thank you to the Finance Manager Danny Santos for doing everything possible to helping us get into our New 2023 KIA Sportage. The service provided here on May 14th 2022 was outstanding from begin to the end. read more

Raceway Kia of Freehold - 2023 Kia Sportage Hybrid - Car Buyers Near Me - Freehold, New Jersey

The absolute worst of the worst of the price gougers!!! $7000 over Manufacturer Suggested Retail Price on every single car in stock! It's a crime the way this dealer is exploiting a national supply chain emergency. $7000 Over!!! This is no different than a gas station charging $20 a gallon during a hurricane, or a convenience store charging $25 for a bottle of baby formula. read more

I was looking for a vehicle to lease and found one there it had all the bells and whistles . The salesman was very nice and so was his manager, the problem I encountered was they couldn't get together as to price to lease the vehicle . They weren't consistent in what they were telling me, immediately I was suspicious of the possible transaction . I was given the term of 48 months at 365 or I could take the lease for 365 at 36 months , nothing added up . I was very uncomfortable about the whole deal it just didn't seem right for me . I can't recommend this dealership they are fast talkers , just not what I want to deal with. Be cautious when you deal with car dealers . read more

Only reason for 2 stars is because I liked the salesman, Kenny. He was the same one who worked at Gateway when I leased my car. Ended up leaving disappointed because their website is very misleading. A lot of the cars on there are in PA, their selection is very small. I wanted a Seltos because according to the website it's was in my price range and what I could afford but it ended up being $70/month higher then what I was expecting and every car I wanted they didn't have. I was told I could put a deposit and they would get me a car from PA, but nope, I'm good. read more

Classic bait and switch by a bad company. I looked at a car on their web site and emailed to confirm the specific car I wanted to see. Drove 30 minutes there only to hear "that car is stuck on our web site but we don't have it. Would you like to see this other model?" I'd give them a zero star rating if I could. If you want a Kia (they are great cars) go somewhere else to get it. read more

I do not recommend buying a used car here. I cannot speak to the new experience, but highly recommend avoiding this place for anything used. I bought a 2022 Sorrento - when I went to look at it the windshield was cracked, the sales guy told me to not let it deter me from buying it and that they'd take care of it and fix it. After waiting a month for an appointment, all they did was put some glue in to seal the crack - not actually replace or fix anything. So now I have to pay over $1,200 for a new windshield due to being misled there (I asked multiple times if the crack would be FIXED, not just glued shut). I would NOT have purchased a car (yes it is used, but new to me) with a cracked windshield. They continued to tell me there was a second set of keys they just had to get from the owner.. that was not true, there was not another set and now I have to pay $650 for new keys. There are 2 head rests missing - they said those would be replaced -- after going back in person they said I would have to wait until they could find a way to replace them (AKA that will never happen). The "new" tires were also bad on the car and one has already had to be replaced (they did replace it free of charge, so I will give them one star for that). There are also multiple mechanical problems inside the car (windows don't go down, can't lock it from the inside- which they should be repairing, but I will believe it when I see it). Overall - make sure to get EVERYTHING in writing, and do not buy something with any small issues because you likely will never get them fixed. I spent $28,000 and now have to spend another $2,000 for a new windshield & keys. Oh and on top of that, they gave me the wrong license plates - so they do not match my registration etc so I now have to deal with that. I would steer clear from this place and purchase somewhere else. read more

Price gouging. Took car for a test drive to replace a lease of an Infiniti. Would have leased a car right then and there, EXCEPT, They started off with a price $6000 over MSRP for a 2024 Sportage. I called them out on it. Asked for below MSRP, they basically said f' you. They think because they are on Rt 9, they can charge way over MSRP. Manager" shook my hand, salesman never even came back to say goodbye. I walked out without them even acknowledging me. Worst experience ever. I would never buy a car from them and if you do, just know you are likely getting robbed. I hope that this location goes out of business. read more

LIARS. Told my wife they had the specific vehicle she was looking for and would have it throughout the day until her husband arrived to put a deposit on it. They spoke to my wife several times during the day to set up the evening appointment. When I arrived they waisted my time by taking my license , making a copy, then proceed to tell me the vehicle left or was sent out to another dealership. THE OLD BAIT AND SWITCH ROUTINE BELIEVE ALL THE ONE AND TWO STAR REVIEWS I HAD TO PUT ONE STAR JUST TO POST THIS THESE PEOPLE ARE NOT REPUTABLE read more

I attempted to connect with a sales representative at Raceway first thing in the morning. Was told that they were too busy at that time and then I would hear back. After about five hours I reconnected and then ended up waiting another hour and a half before someone was able to call me and discuss a car that I was interested in. The car I was looking at had been on the lot for almost 90 days. Danny did a FaceTime walk around and was very helpful throughout (to be fair). By early evening we were by phone negotiating the price. A sales person named Danny was the go-between myself and a manager named Dave. As of 6:32 PM I had my offer to Danny and I waited for a response back. My offer did not include the stated dealer prep fee of $895 which seemed unreasonable for a car that only had 16,000 miles on it and still had its original tires. Although the dealership closes at 8 o'clock, I never received a phone call. The next morning I reached out and was told that the car had been sold to someone who came in at 7:15 at night. No call was given to me to keep me in the loop. I was not asked at any point if I would pay the full asking considering a new person had come into the picture after 88 days of sitting on the lot. What an unprofessional operation. read more

I've bought Kia Niro plug in hybrid 2023 last Months my windshield glass was cracked within 40 days I called them for help but i never got help from them to figure out the problem result i spent 3 week almost $1400 to fix it.Still i am not getting any answer. read more

This is by far the worse dealership I've ever been to. All the salesmen were outside smoking cigarettes. The one that I got stuck with seemed like a real POS. He talked more about isagenix then cars. I had to walk out cause I couldn't take him serious. This guy had to be high off either opioids or adderall or both. Huge waste of time. I would never even consider looking at ANY Kia ANYWHERE after that. read more

This dealership is honestly the worst I've ever dealt with, I call to make an appointment for an oil change and its weeks and weeks out. Customer service is the pits and they could care less about you or your needs. I can not wait to get out of our lease and kiss Kia good-bye!!! read more

I bought a car from them 2 months ago, the temporary plates are about to expire, and they still haven't gotten me the plates. The sales person ignores me when I ask for a status update. They will fail to deliver on basic services and ignore you when you are stranded without a vehicle because of their incompetence. read more

Raceway Kia finishes strong! Jake Lebowitz and his staff went above and beyond to ensure that we got the vehicle of our dreams! The experience was fast and easy! First we took our Kia Sorento on a test drive with Glenn King. He did his best to make us comfortable and gave us all the information on the vehicle's features. Once we came back we decided to move forward on to paperwork. We met with Vlad Frenkel, the General Sales Manager, and he handled all our questions and concerns with grace (and a smile!). The total price and payments were exactly what we wanted. As an added surprise, the head of Service, Chris Miros, came out to greet us and offered to answer any questions about the vehicle, he even gave us some background on the matnience that had be done on the vehicle! He was a great help in learning how our remote start functions! Lastly we met with Danny Santos, the Finance Manager. What is usually a nervous moment (putting your name on the dotted line) became a fun moment! Danny explained everything to us very meticulously, all to the festive sound of great christmas music in the background! After all is said and done, I cannot thank Raceway Kia enough! They did for myself and my family what no other dealership would do! If you are still reading this, go check them out! Tell them Leah sent you! :D P.s. I have driven kia vehicles for over 9 years and highly recommend them! read more

I've never had a worse service experience before, brought our 2012 Kia in for a recall and they give my mother a list of things that need to be done. While there were things I was aware of that needed to be fixed on the vehicle, they tried tacking on ridiculous fees like "Oil and Transmission service". Rather than let these scam artist fix her car, I take it to a trustworthy shop where they promptly found shop rags stuck under the motor between the exhaust and the turbo, which very easily could have caused an engine fire. When confronted over the phone, the man on the other line had a piss poor, lackadaisical attitude and wouldn't accept responsibility. Don't let these losers even touch your car, they'll leave it far worse than how they found it. read more

Raceway Kia of Freehold - Car Buyers Near Me - Freehold, New Jersey

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If you do nothing else, make YOUR deal or walk out the door. If you do make a deal with the initial salesperson after he confers with 4 other people, be sure and: 1- Get every last piece of paper copied after you carefully read and sign. 2- Give them a credit card if money must be put down in case you have to stop payment. 3- Stay away from Frankle and Edojah if you are able to. 4- Make sure when you pick up the car that everything that was promised and added to the agreement is in place. 5- Never go back. read more

Absolutely do not go here. My husband and I went and they completely ignored us while we were really interested in test driving a car they had. I don't know the model of their sale service but someone needs to clean house and retrain how to perform standard customer service. Do better Raceway KIA. read more

My salesman was Daniel Jenkins. He was absolutely awesome. Very professional and took very seriously the price that I couldnt go above. He was very assuring that he would make the deal work and he did. I have referred him to my family and friends and they loved him also!! He took time to explain all the features of my Kia and we were not rushed at all. Thank you Daniel for making me comfortable and making the sale happen!! read more

I'm actually surprised with all the bad ratings. I had a great experience from Sal our salesman to Dan the finance guy to Guinevere (not sure if I'm spelling her name correctly) our cashier. Got the car that I could only dream of having. read more