Good lord this place is a disaster. Came to see two specific cars (drove from Quakertown, PA). First was in the back, covered in weeds and the power seat turned the chair sideways (it's only supposed to go back and forth). "It's broken but we can fix it" This is a common theme here... Go to the second lot to see the other car. The mirror is broken, like the house to the mirror, is broken... "Yeah man, we will definitely get that fixed too" Car is filthy inside and out "Yeah man we detail" I know NJ is trash but this is next level municipal waste.... Avoid this place read more

"STAY FAR AWAY - This Dealership Sold Me a Wreck and Lied About It" If I could give ZERO stars, I would. Freehold Mitsubishi is a complete scam operation that should be investigated and shut down. They sold me a Mercedes-Benz with a fake sense of security -- claiming it was in good condition and backed by a 30-day warranty. Within HOURS, the check engine light came on, followed by a flood of major issues: Cylinder misfire Traction control failure EVAP leak Blind spot system failure Oil leakage and computer damage They kept the car for weeks at a time, passed it off to another shop, and gave me false promises that it was fixed. When I got it back, it was in even worse condition. My attorney sent a legal demand letter, and they ignored it entirely. No refund. No accountability. No ethics. This place is the textbook definition of consumer fraud. And just as shady -- they are deleting negative reviews to hide how many people they've screwed over. It's disgusting. I've already filed complaints with the New Jersey Attorney General, Consumer Affairs, BBB, FTC, and media outlets. Mitsubishi Corporate has also been notified. DO NOT buy a car here unless you want to be deceived, ignored, and stuck with thousands of dollars in damage. They lie. They ghost you. They don't care. read more

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Deceptive, unprofessional, and outright dishonest dealership Terrible experience. I visited to test drive a Toyota Camry 4‑door after the dealer provided an OTD price beforehand, which was the only reason I made the trip. When I arrived, the salesman claimed that they never discuss OTD prices on phone and tried to make it seem like I was lying. Instead of allowing the test drive, he negotiated pricing for 30 minutes, then attempted to add a fake $1,995 "mandatory service charge" that was never disclosed earlier. After wasting over 3 hours and $45 on an Uber, they finally admitted the car was never coming because of an engine issue, and immediately pushed me to look at other cars. This confirms the entire visit was a sales tactic, not a real deal. Using valuation estimates from Carfax to justify pricing is fine, but calling a customer a liar and hiding fees is not. Zero respect for customer time or money. Avoid this dealer at any cost! read more

I purchased a 2021Maserati from them in early June. When I picked the car up I was told the Check Engine light was on but they would take care of it with a Certified Maserati tech within a week when he was scheduled to be at the dealership. I told them I would need a loaner car for the time I didn't have the car I bought. They said ok and without hesitation the salesman, Kevin drove 45 miles to my home to drop off a loaner and take my car back to the dealership. During the days that I did have the car I noticed a few " Driver Assist" sensors were not working. Kevin, being a man of his word assured me that he would make sure EVERY issue would be addressed and fixed before the car came back to me. I was highly skeptical that this was a scam or somehow this would either take forever or cost me a ton of money. Well... I was 100% wrong! Kevin is one of the most honest and trustworthy salesman I've ever met. He kept his word and kept in contact with me throughout the entire process. He even drove to me on his own time to drop off the title to save me some travel time. More importantly... he treat us like friends , not customers. I don't hesitate to recommend this dealership and would 100% recommend asking for Kevin as your salesman. John and Marie read more

I had a fair experience at this dealership. I never felt pressured or forced to purchase anything, and all of my questions were answered with patience and respect. I closed my deal with Eddy, who was very kind and patient throughout the process read more

This dealership took our money for the vehicle and refused to release the car after many attempts to pick it up. We are now on 20 days following the sale with no vehicle. They've made up several stories along the way; car wasn't funded by the bank, it wasn't serviced, it needed an oil change, it needed more parts and then the parts didn't come in. We were forced to contact an attorney to get this resolved. They are illegally holding the vehicle according to the bank representative we spoke to. Stay away from these people unless you feel like spending more money on attorneys and spending your time filing multiple complaints through various regulatory agencies.. read more

They did not provide the Bill of Sales and after requesting a copy, my inquiry and request have still gone w/o a response! Horrible Business practices / Unethical Business Practices! read more

You'll get better service at planned parenthood. To much to type. Don't answer the phone. Don't call you back. No paperwork for service. Promised an email never happened. Car smelled upon return. Employees lie through their teeth. read more

Dishonest dealership, had to get cops involved! SENT letter to Attorney General Matthew Platkins and submit complaint to BBB. I called twice on Friday, December 13th, at 3:50 PM and 4:38 PM to confirm the availability of a 2018 black Toyota RAV4 I saw on CarGurus. I spoke with Tiffany, who assured me the car was available and would be ready for my 7 PM appointment. She even mentioned a white Toyota, but I declined due to its high mileage. Based on her assurance both times, my mom & I drove over 1 hr & 20 to the dealership. Upon arriving at 6:50 PM, I waited over 30 minutes, only to find the car wasn't there. The salesperson, George, started calling their "sister dealership" to locate it. He eventually said it was only two miles away. I suspected they were trying to sell us the white Toyota instead. Ten minutes later, George confirmed they didn't have the black Toyota but offered the white one. We said no & I asked when the black one was sold, and he claimed 2 days ago. When I asked for proof of the sale, he acted frantic. It took awhile to check for the "proof of sale". This other tall guy in a plaid long jacket walked over to me around 7:43 PM with a piece of paper with the "proof of sale." I told him, "Sorry, give me one minute," because I was on the phone calling the non-emergency number. He said okay, saw me on the phone, & folded the paper in half vertically. As I stepped outside to continue my call with the non-emergency line, I noticed the same document left on the counter. I explained everything & asked for an officer to come out. When the officer arrived, they agreed the dealership's actions were suspicious & advised me to leave a review and contact corporate. Officer was really emphatic. While talking to the officer, the guy in the plaid jacket pretended to be confused about why the police were there. Then another guy with a blue suit came out, pretending to be a manager. I'm thinking okay he's the Dwight Schrute of the office, so okay (Acting) Manager. He was acting shocked, & said, "OMG, what happened? Is everything okay?"--but with a nasty smirk on his face. I told him if he didn't know what happened, he shouldn't be out here. How was he the manager when he worked at the front desk & checked us in when we arrived at 6:50. The "acting manager" asked, "What time did you call?" I told him I called at 3:50 & 4:38 & spoke to Tiffany, who assured me that the vehicle would be ready for my 7 PM appointment. Then he was like, "What? It is now 8:20, of course the vehicle is sold since you called at 4:38 PM." I told him we came at 6:50 PM, & HE checked us in. He got silent. At 6:50 pm we specifically told him we were there for the black RAV4. So if the vehicle was sold between 4:38 PM and 6:50 PM, why didn't he say anything as soon as we arrived? Also, wasn't the car at the "sister dealership"? The cop and I just looked at each other. He tried to claim the car was sold between 4:38 PM and 6:50 PM, despite George already printing out the paper stating it was sold two days ago. The "acting manager" denied knowing about the sales paper that was previously trying to be shown to me, so I retrieved it from the counter. The document was printed before the cops got there & was meant for me to see. I opened the paper and saw it clearly said 2018 RAV4. He took it back & kept stating that it had customer's information on there, but he was trying to show me that SAME paper prior to the police showing up. This paper was obviously meant for me to see, but now that the cops were involved, they didn't want the officer to see it because it's 100% clear they are falsifying documents. They denied that they ever tried to show me a paper. I kept asking for them to go get the real manager but they didn't want to. When I asked to see camera footage, they claimed it wasn't accessible that night, an obvious attempt to avoid accountability. All in all, Mitsubishi Motors in Freehold is a fraudulent business that uses bait-and-switch tactics. Based on all the reviews, we are thankful that we never purchased from them. They responded to my review on Google "Unfortunately, there was a scheduling conflict, and another customer who had previously expressed interest in the vehicle was present at the time of your visit. As they were here first, we had to honor their priority on the purchase. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Please let us know if there's anything else we can assist you with or if we can help you find a similar vehicle." Their response is completely dishonest and does not match what happened. I called the dealership twice on the same day--hours before my visit--and was repeatedly assured the vehicle was available and ready for my appointment. At no point did anyone mention another customer or any "priority on the purchase." This is not a case of a scheduling conflict--it's a clear example of deceptive practices. read more

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Incompetent! Bought a car over 5 months ago, first hidden fees added $2400 to overall cost, took car to a dealer and 3 rims bent, 1 broken, I was told should never have passed a safety inspection to sell. Took 10 weeks to get registration for a plate transfer and they got me new plates instead & when I asked why, the girl just said "well what do you think I could do about it!". Bought the car outright and they have yet to deliver the title and I call every week. I get told it's at another location and they will call me back but never do. Take your money elsewhere and get a reputable experience. read more

If you are looking to purchase a car here. Please change your mind immediately. If they sell garbage to veterans, just imagine what they will sell to anyone else. I purchased the vehicle I have back in mid December 2024. Upon my first time bringing it to a mechanic, as they took pictures of beneath the car and refuse to even touch the car afterwards. This was also my first time encountering this mess as well and addressed to the dealership and stated that there is nothing they do about it. The subframe of this vehicle is so chopped that local mechanics where I live refused to even touch this car. It is very challenging for myself to put good word for a business that failed to disclose such f*ckery. I work full time and now I'm stuck risking my safety per drive. I will not recommend this place to the next person. read more

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They keep you waiting and waiting for inventory that doesn't exist. Terrible customer service - no one spoke to you. Awful.

Called the dealer and spoke with Jennifer i asked about Audi A6 if it's still available and she confirmed it's available. I told her I will be there at 10:00AM and I arrived there with my 5 years old daughter on time via Lyft. They kept saying we are bringing the car over from the lot. Then they said the car was moved to a different lot and after waiting for almost 90 minutes they came to me saying that the car has some issues with the car and it's not available right now. They tried to sell me another car with extremely high price so i ordered another Lyft and went home with my daughter. I paid about 150$ for both ways since i live about 40 miles away. So i am confirming the previous reviews from customers about how bad customer service at this place. Don't waste your time there. Go find the car you are looking for somewhere else read more

BEWARE. DO NOT WASTE YOUR TIME OR MONEY HERE. I bought an Audi Q3 in September, and it's been a non-stop nightmare ever since. Chris was our salesperson. My fiancé specifically asked if the car had the "technology package" that was listed in the online posting. This feature was incredibly important to us, so we asked Chris multiple times to confirm it. He repeatedly assured us, "Yes, it's included." When the car was delivered, the package wasn't there. We immediately called and asked, "What happened? You specifically told us the technology package was included." Chris's response? "I don't know... we aren't an Audi dealership." EXCUSE ME? If you don't know, why did you lie and confirm it was included?! This wasn't a misunderstanding--it was a blatant lie to close the sale. And that's just the start of the chaos. Our first temporary plate was about to expire, so I called for an update on our registration. Chris suddenly "remembered" he needed additional documents to process it--documents he should have asked for weeks ago. I sent him everything and he promised to overnight a second temp plate. Days passed, and nothing arrived. I called again, and Chris kept insisting it had been sent. After multiple calls, he finally admitted the plate was sitting under a stack of papers on the receptionist's desk the entire time. As the second temp plate approached expiration, Chris ignored my calls and texts for over a week. Reception was just as useless--transferring me, hanging up, or "forwarding my information" with zero follow-up. Eventually, someone told me they couldn't issue a third plate because it was "illegal." So now I was stuck driving an unregistered car, risking tickets, fines, or even having it impounded--all because this pathetic excuse for a dealership failed to handle even the simplest parts of their job. At this point, Jennifer stepped in and admitted something that left me speechless: Chris has a history of negative reviews, Jennifer also revealed Chris hadn't even submitted our DMV paperwork until the second temp plate was about to expire. This isn't just laziness--it's downright reckless. She promised we'd have the plates in 18 days. Guess what? That was another lie. Now for the most infuriating part. I called again for an update and was put on hold. While waiting, the line was accidentally taken off mute, and I overheard employees mocking me. One said, "Nicolette can s*ck it," and another replied, "I'll keep her on hold all day, I don't care." Let me repeat that: these employees openly mocked me while I was just trying to get answers about the car I paid for. This isn't just unprofessional--it's disgusting. My car has been unregistered since November 26th... I bought the car on September 16th, and it's now mid January.... This company has wasted my time, lied to me, ignored me, and openly disrespected me at every turn. I emailed Phil, the Operations Director who responds to these reviews saying to reach out to: support@maseratiofmonmouth.com and guess what! NO response for weeks. Freehold Mitsubishi is a complete and utter joke. They lie, they fail to handle even the most basic responsibilities, and their staff openly disrespects their customers. If you value your money, your time, or your sanity, RUN FAR AWAY FROM THIS PLACE. read more

Update - I had issues with my recent purchase AGAIN! Twice within 3 weeks I had to take the car back to the dealership. The serviceman was a new hire and ran a diagnostic and confirmed a leak. I dropped off the car to be serviced and was out of a car for 3 days. I was told I was not eligible for a service car because I did not purchase a brand new vehicle. Upon receiving my car - no work order was given to me. I was later told that nothing was wrong with my car and the computer settings needed to be reset. Conflicting stories. Seems like they just want me to go to Toyota for further servicing. And so I have started my campaign to spare potential customers from purchasing a car from this place. I have filed a complaint with the Better Business Bureau. I have also contacted Consumer Affairs with the state of NJ. In addition, I have contacted media outlets to broadcast this story. Shame on your Freehold Mitsubishi. Shame on you Nat, Christopher and Saul. See below the BBB designation for this dealership-- F !!!!! https://www.bbb.org/us/nj/freehold/profile/new-car-dealers/freehold-mitsubishi-0221-90230778 read more

Terrible. I bought a car in March and its July and I still dont have tags or a title. They dont answer the phone and when they do its endless transfers read more

DO NOT BUY FROM HERE. Purchased a car from here and they have missed 3 promised delivery dates and will not respond to inquiries. When I call I am on hold for 30 plus minutes and then they hang up. TERRIBLE EXPERIENCE! Find somewhere else to buy from! read more

I was going to reserve leaving this review with the hopes that Freehold Mitsubishi would resolve this matter but they do not deserve that opportunity. I am freely speaking my mind because my wife and I had the most horrific car buying experience here. We live in Hampton Virginia and saw a 2017 Nissan Rogue on Cargurus for $10,700 with advertised free shipping to Hampton Virginia. I immediately inquired about the vehicle and before too long I was talking to Chris. Funny I should mention Chris because he seems to be a very common denominator in the vast majority of these bad online reviews (in my 21 year career as a police officer we call that a clue). We were approved for financing and the sales contract was drafted. I received the documents electronically and saw the base price jumped from the $10,700 internet price to $12,000. Then an additional $2000 was added in GAP coverage. Now we are at $14,000 before taxes and fees are even added. I called Chris back and asked what all the extra stuff was. He said the $12,000 includes a $1300 delivery fee and the bank required the GAP insurance. I told him that we were walking away from the deal and that's when he took the GAP coverage off; bank requirement huh? I call it an upselling tactic (I recently called the lender personally and confirmed GAP insurance is optional). Against our better judgement we went through with the deal with the expectation of the vehicle being delivered from New Jersey to Virginia. After the sale, the only delivery updates we ever received was when we called Chris; he never called us to provide any updates. I truly feel we were forgotten. Every time we called we got an excuse for the delay. This past Friday was the last straw when I texted Chris to get an update and received no response (I text so there is an electronic paper trail of my communication). The next day, 28 hours later to be exact; Chris still had not called me so I called the dealership and told them to keep the car, that we were done!! At this point 21 days had passed since the sale of the vehicle and they still had not delivered the car!!! An hour after I called the business and verbally informed them to keep the car, Chris texted me and said the car would be delivered on Monday. I responded him back in writing and told him that I informed the dealership that we were done and did not want the car. He then asked me to call him. Within a minute I called him, and guess what, he did not answer. Almost an hour later he texted me and said he couldn't answer because someone was in the office and he would call me later. I told him I was not interested in talking and we were walking away from this. I have not heard from him or the dealership since then. I submitted in writing to their email that we did not want the car and stated the reason why; failure to deliver the vehicle. It is also to note this dealership has 20 Better Business Bureau complaints since May of last year, 21 if you include my complaint. There is clearly a problem here with this business. One or two bad reviews can be discounted, but 20 Better Business Bureau reviews and too many one star Google reviews to count, with the majority of them dealing with very similar issues and an overwhelming number of complaints involving Chris I submitted a letter to Freehold Mitsubishi telling them I no longer want the vehicle due to the timely failure to deliver it; a letter in which I have received no response. We are prepared to litigate if the down payment is not refunded. Worst car buying experience of my life; literally a nightmare. read more

The Company FREEHOLD Mitsubishi- Di an entire Contract with me for a 2018 BMW 750i - took my funds of $2500 plus tax, said I was approved, had me get insurance on the car, and I also talked to the Bank GLS Financial that agreed to the contract telling me what my payments would be- and then on day of Car delivery- 06/04/2025 a man by the name of Luis Cubi sent me a bogus message stating I couldn't receive the vehicle because my place of work couldn't be verified- I told him that they may have called the wrong post office, sent him a screenshot of the actual Google number to my job which I had gave them- he claimed it wasn't real- although it's definitely Official* *. And said he wasn't gonna give me a refund because it fraud* but he never could tell me my supervisors name or Any info about my job at all. It's as if they didn't even call the number*- they just wanted to keep my money. He'd even called while I was on my mail route and heard me closing mailboxes in the background. And refused to call the number to see for himself that's it's an actual Post Office that I work for. I can't believe this company. I have a copy of the signed contract showing the amount ($2500) placed down. read more

Worst car dealership I have ever encountered. We Bought a car over 3 months ago for cash and still have no title or registration. They will not issue another T tag, so car has expired tags. I keep being told the "director" will call. We have had no response since May! The car also has issues that won't pass inspection. Do yourself a favor, stay far away from here! If I could give zero stars, I would. read more

AVOID THIS STEALERSHIP AT ALL COSTS I bought a used Ram 1500 (40K miles) in Sept. 2024 and noticed a wobble and faulty TPMS sensors within 45 mins. I called the salesman, who booked me at their Maserati service branch. After 8 hours there, they replaced the TMPS, saying the first set was bad. The wobble persisted. I returned for a second balance. They told me it was "as good as it gets" and suggested the wheels were the issue--but they wouldn't cover it, calling it an "aesthetic issue." How does a wobble at 40 mph count as "aesthetic," especially with no visible damage? I did my own research and suspected a damaged front axle. They wouldn't consider it at first but eventually agreed to swap the rims. I got the runaround from their GM until I physically went in. The "new GM" blamed past employees and promised new rims. Two weeks later, he quit. GM #3 went on a test drive with me and agreed there was something wrong with the front end--not the wheels. His words: "Do you have a trusted mechanic? My guys aren't the best. If you get an invoice, we'll reimburse you." Red flag. My mechanic confirmed the passenger side axle was damaged. I asked for the truck's pre-inspection report--still haven't received it. I told GM #3, and he said if I was under 60K miles, RAM might cover it. I took it to a RAM dealer only to learn it had no warranty--it was a Canadian import, which was never disclosed. We were 3 months in, still no resolution. I followed up again, and now the GM says he needs to "review my case file." No callbacks, no follow-ups--only action when I physically show up. Another month passed. Finally, they scheduled an axle repair. I emphasized the passenger side and the whole front end. The tech confirmed the CV axle assembly was bad and scheduled another appointment. He later told me it was fixed--but 20 minutes after pickup, the wobble remained. My mechanic found they only replaced the cheapest part of the assembly and ignored the rest. When I confronted the tech, he said, "I changed what you told me to," and then blamed my all-terrain tires--which I installed after the problem started. At this point, the truck was unsafe, so I paid $4,000 out of pocket to replace the entire front drive assembly. After repairs, I went back to demand reimbursement--only to learn that GM #3 had also quit. GM #4 sat down with me and admitted they should reimburse me. Weeks of ignored emails followed. Again, I showed up in person. She now said the finance team is reviewing the sale to "see if there's enough profit to reimburse" me--unreal. Every visit, I saw new faces. They even admitted multiple customers had issues with the old staff. Now it's 8 months later. I called again and learned that GM #4 had also quit. Then a man named Luis called and told me ownership changed in late March, and "they have nothing to do with your problems." When I asked why this wasn't disclosed by GM #4, he said he wasn't interested in helping and hung up on me. I went in person again. Luis didn't know his receptionist's name (kept calling Melinda "Melissa"), avoided eye contact, and fiddled with his phone the whole time. He told me I should have "lawyered up" early on because "car salesmen are liars and sleezy." That came from the current manager. He said he didn't know who I was and didn't want to "adopt my problems." I asked for a document stating that new ownership absolves them of prior responsibilities--he refused to sign anything. If there really was an ownership change, nothing has improved. It may be worse now. I wouldn't send my worst enemy here. I'm debating legal action--but at this point, I sleep well knowing karma keeps receipts. Good luck. read more

I am searching for a first car and me and my parents found a white dodge charger 2016 SXT for sale under my prince range. We went out to see it and they had edited and covered up damages in the photos. The whole left back panel was scratched up but in the pictures? Perfectly fine. The leather was cracked and in the pictures the covered the cracked center console with a towel. These people are unprofessional and have no idea what they're talking about. read more

The worst experience with this dealer scam. I bought a Honda, and they refuse to respond to repairs. No one answers, and they even doubled the value of the vehicle. I initiated legal proceedings because I'm not alone; many people affected have also initiated legal proceedings. THEY ARE SCAMMERS. read more

Mike and Isaiah did a great job helping me get into and out with the car I wanted and it was fast and easy

This place is a dumpster fire in a train wreck. I asked for specs on a pre-owned vehicle at least 15 times via text, email, and verbally on the phone to be promised them but they were never provided. The vehicle we test-drove had a check engine light on and was stuck on A/C. Despite numerous requests to confirm whether these issues were resolved, I could not get any such confirmation. Avoid this place if you can. I will definitely be reporting my experience to the BBB. read more

Horrible service I bought my son a car and we been waiting on parts for over 2+ weeks and still haven't received. Spoke with Belta and she's been telling me to wait they are busy and told me parts weren't ordered yet. She told me a week ago they would order the parts but they have not contacted me yet. Still waiting. Car is driving worse as the days go by. No one has called to let me know parts weren't ordered or schedule an appointment to work on the car. Every time i call for service they give me the run around about the parts. Every time i call the dealership to complain they cut me off and transfer me to sales or service. Very disappointed. Don't buy a car here they are only money hungry. The manager don't care about customers read more

Their sales team are super friendly and they got me a great deal for my mom's car. They have a large inventory of cars and I will be back for my next purchase. read more

Another update: a total of 5 times we brought the car back for the hole in the headlight.. each time they said it was fixed (this last time they had it for TWO DAYS). When we had to go pick it up from another dealership in another town, the hole in the headlight was STILL THERE. They lied (shocker) again. It is obviously not touched. I have never seen such an incompetent dealership. Had to go to another of their dealerships to pick up our registration and plates and NO TITLE. They seemed to have lost it, as of 3/7 they were going to overnight it on 3/10. Well as of today no title and a different manager, belta said she'll call us when it comes in. Do not believe any of the Google reviews, as many of them work there. It's ridiculous. read more

Stay away. Fake listings with cars they don't have just to get people in. Save your time and don't even consider this place. Karma exists for scammers like these. read more

Stay away, regular bait and switch, they will tell you they have the vehicle you want in stock, when you'll arrive it will not be on the lot, maybe just sold it or might be that they found some serious issue with it, BUT they of course have something else for you. STAY AWAY! read more

great service love my new car will be coming back for my next one will also be recommending friends and family

Drove 4hrs to this dealership after having an appointment and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was ready and available and I even called when I was 30 mins away to double check and was told "Yes, we still have the car I'm looking at it right now through the dealership window". I get there and wait about 25-35 minutes for a sales representative and then we start talking numbers on the car and then I ask to go see it and the sales rep went to "go locate it in the lot" and then came back after 5 mins (He never went outside just talked to his "GM" the whole time) and he returned and told me the car has been in a separate mechanic shop since they got it and isn't available yet. He then tried to pressure me into getting a different car for double the price and when I declined, he got very agitated. Stay Far, Far away from this bait and switch scamming dealership. read more

I came in 3/1/25 to take a look at a car I scheduled an appointment for days prior. They gave me multiple calls and texts as confirm leading up to the appointment. Once I arrive, first thing after an employee already asked for my information , he proceeds tell me they cannot find the car, okay no problem. Then 10 minutes later, he comes back again they cannot find the car... About another 5 minutes after, I see him helping another person and then a manager arrives. She tells me sorry but the car was sold last night. Last night??? After I received multiple confirmations about my appointment for that specific car. Nobody bothered to inform me that the car was no longer available and apparently not a single employee related the message to allow me to have that information. I took off of work to come to see the car and I felt no empathy. They completely disregarded and wasted my time and gave me an insincere apology. I do not recommend going to this dealership. read more

great service all around Saul in sales and Chris in finance were a huge help in my car buying process

BUYER BEWARE! OK I don't like leaving negative reviews, but I just cannot keep quiet any longer about this. I would give one star but since this dealership initially treated me kindly and made sure I got the car I wanted, fed me some food from their cookout and sent an email to cover me about the expired tag, I decided not to. I had the car for 10 MONTHS now and still haven't got the permanent tags/registration! This is unacceptable. I had contacted them when the tag was expiring and again a few months later. All I was told was there was a "dmv delay" and was sent an email for me to print out to save me from fines. And yeah, it was nice to get that at least since I DID get pulled over. However even the cop commented about it being bizarre I still didn't have my tags after 4 months, and later on when there was an incident with the car, the state trooper said I need to get my registration and tags asap, and was confused why there was no real explanation. Freehold Mitsubishi was supposed to call me back as soon as they heard back from the dmv both times I called, but all I got was crickets. Finally my stepdad called and inquired as well. There seemed to be some disorganization as they had a hard time finding the paperwork for the car. He got tired of the lack of help and left a negative review, which promptly got Sebastian's (the manager supposedly) attention. He played like he was embarrassed and reached out to provide help. He claimed he was gonna expedite some temp NJ tags to hold me over till the "mixup" with the original order from the dmv for the permanent tags was straightened (Later learned from the dmv itself, as of yesterday, these phonies NEVER put in a registration order!). Now, he said I would get the temps early last week. Didn't happen! Later in the week he said he would send the tracking number, but we still ain't get that either and he showed these bogus photos to pretend he set up my temp tags and even a fake text history of my co-signer getting a text from some Bianca lady about the plates and telling her to cancel it, wow!! Not sure what the issue is or why he can't just do what he said he would. Truly shows he's insincere and doesn't truly care! I bet if I was a high paying customer or I was a daughter/sister of his, he would hustle to get me my tags. Since I could only get the least expensive car and was trying to get back on my feet after being out the country too long, it's like I was targeted to be a victim of their greed to make a quick buck (I saw the 1st bill from the loaners and these wicked people even kept most of my down payment towards the initial loan amount--unbelievable) Sebastian, I highly recommend you & your crew stop your dishonest and grimy ways. I trusted you guys to help me out but now I regret purchasing from your dealership. I never had this problem before and I had 3 other vehicles! I'm keeping this review up sir. I was essentially driving illegally thanks to you, and yet you guys aren't even planning to send new temp tags! You kept stringing me along and LYING! Not cool at all bro...I'm done with you and your dealership. read more

worst place ever. purchased a car and what a joke. put 500.00 down and few days later made a fake name to see if car was available and was told YES. then made the 4hr trip to only deal with other bull crap. needed to put insurance on car before signing paperwork and then to only find out 30 days later car not in my name. was told i would get the spare keys mailed and it had an alarm that would not allow the car to start. it was sitting at the gas station and go towed to get alarm pulled and paying almost 300.00 few days later got the key that came with an alarm key. was told to send invoice and was told we get our money back and nothing. went to pa notary place and found out not in our name so called the salesman and was told lies and put them on speaker phone and the title worker was shocked by the crap they were telling us. left us drive our 30days with expired tags. i could go on but also posted review on goggle. but to save yourself the headache go somewhere else. just to say this was the perfect way for our son to see first hand the butt holes at this location and to listen when we said not feeling good about this but he was in love with the car. sorry they got it at one of their location. PLEASE HELP PUT THIS PLACE OUT OF BUSINESS AND SAVE YOURSELF FROM BEING RIPPED OFF!!!!! I have pro from receipts, text to prove how dish they are and names too!!!! read more

Do not go to this dealership!!! My son drove down from his house in New Hampshire and bought 2021 Dodge Charger from them on Saturday October 12th. We noticed during the test drive that the air bag light was on and the rotors felt like that needed replaced. We brought this to their attention and they checked it and said the airbag wasn't a big deal, it was just a sensor issue and to bring the car back in on Monday and they would fix that and replace the motors. So we went ahead and purchased the car and traded in my son's old car. They pressured me to leave a review before we even finished the purchase claiming they wouldn't be paid if we didn't leave a 5 star review. After completing the purchase we headed home in the car and got about 2 miles from the dealership when several warning lights came on and started flashing. We pulled over into a gas station and shut the car off. Put gas in and went to restart the car. The car wouldn't start. We sat there for about 10 minutes trying to get it to start and finally it did. I called the dealership and told them what happened and they said again to bring it in on Monday and they would take care of everything. They ended up having us take the car to their sister Mazarati Dealership in Freehold because they said their shop was too busy. So we brought the car in on Monday October 14th. They have had the car since. Barely answer their phone and when they do we get different excuses for why it isn't done yet. For awhile there was an electrical problem and they were trying to trace it down and having a hard time. Numerous times they said they would check and call us back and never called back. Eventually it was that they needed permission from Mitsubishi to order the parts and were waiting for that. Then it was that they ordered the parts and were waiting for them. Finally 3 weeks ago they said they were just waiting for 1 more part and it should be in in a couple of days. Kept getting that answer for a couple weeks and then today we were told the parts were never actually ordered and they were still waiting for permission from Mitsubishi to order the parts. In the meantime my son had traded in his car so he had no car and they refused to even give him a loaner car. He lives in New Hampshire and had driven to New Jersey to buy this specific car. So now he was stuck here. Luckily I live here in New Jersey so he was able to stay with me for 7 weeks waiting on his car while getting the run around from them before we finally flew him home so he could be at his own house while he waited. Almost 3 months and still nothing but run around!! read more

*Beware* Do not trust Freehold (NJ) Mitsubishi! As of today, my husband and I have been waiting for 4 months to get a list of items promised to us, resolved by the staff at this dealership., completely unacceptable. We live in PA and bought a car on 4/16/24 from Freehold Mitsubishi (4020 US-9 S, NJ) and will never use their services ever again! Within a few days of purchase, we informed our sales rep (George) of what was missing/what needed to be addressed. He assured us that he or his staff would help and we looked forward to a resolution. My husband and I continued to ask George via group chat but his responses were always to ask the manager (Nathan)...as if he was not a licensed rep. Weeks passed by, messages were left, no response or even a call back. By mid May, I was begging daily for the car registration so I could stop driving around with it. I had to get a copy of the payoff to help THEM get my old loan paid off! No reason why but they never paid off the loan from my traded-in in April so my husband and I incurred a negative 30-day late payment with all 3 bureaus for May 2024, no apologies. Nothing. We were told several times that the car included a 3yr/36k mile warranty...the whole reason to buy this car with this dealer...nope, it was never included in the deal! George doesn't know what happened, Nathan never returned my calls about it. Finally my husband was able to chat with Nathan directly by phone, expressed his concerns, again promised a call back...that was over 30 days ago. My husband and I both work full time jobs and provide support to our 2 disabled children every day. We do not have the means to run back and forth to NJ just to get a response or someone who will help. We've provided all that was asked of us but did not receive the same in return. We REALLY hope the lack of response/concern has nothing to do with our race as an African American family because that would be unfortunate. The best service one can receive is when unexpected issues get resolved and done with respect. I purposely waited to post my review just to give this business a chance to make things right. Poor service and management; would not recommend. read more

drove 4 hours away, 15 mins left until our arrival they had told us the car had sold and there is another the same price and year we we're interested in, just different color. we arrive and the workers argued with us about what we heard on the phone saying it's a misunderstanding but we procceded to look at the car they said was available since it was a four hour drive. was told it was in a separate lot and it will take 20 mins to get here. during that time, no updates. Someone came over with papers and went over the car fax saying the car has minor issues and barely let any of us read the information he was circling. an hour passes and nothing happened until someone from my party walked to the door. the salesman said the car was ready. we walk out and realize the car had been there the whole time and it was sandwhiched between two cars with ice on it still. the "minor" issues showed that the rims on the wheels had been scraped and the hood of the car was crooked. also the grille was replaced which they had told us that this car was not in a big enough accident that there was any major replacements. a waste of time. read more