First, I would like to say that I am typically one to leave good reviews and not bad reviews. But this store is the most infuriating store to go into this I can think of anywhere within the tri-stated area. It says they're open 24 hours and that is not true. They close at random whenever they feel like it sometimes at 9:00 PM. Also, although this is one of the most clean gas stations I have ever been in... plus to be fair, it also has a lot of choices as far as food and drink go... But the staff is absolutely horrendous if you go during the day. The limited night staff, when they are open, is exceptionally helpful, professional, upbeat and pleasant to be around. But the daytime staff, at least the girls at the register, are horrific. They appear (to me) to have sooooo many better things to do than to provide customer service. Their attitude seems to suggest one is lucky just to be standing in their (exceptionally long) line. Haughty is the word that comes to mind. TWICE now, I have stood in line juggling a purse, kiddie snacks, kiddies themselves, drinks & God knows what else only to FINALLY make it to the register at which point I've been told (w/previously mentioned "tough $hit attitude") that they don't have change for a $50 bill once, & today, a $100 bill. THAT IS SOOOO FRUSTRATING. Through nail clicks and eye rolls I was told it was "shift change and we can't change anything over a $20 bill...NEXT!!". That seems ludicrous to me. If you're a giant retailer like this and you have people coming in at whatever hour of the day, it would SEEM to me that you should have change in your register for even a $100 bill. Now by NO MEANS am I an expert on convenience store register policy or protocol. I'm a nurse. But I do know that customer/client relations are CRITICAL to business of any type. It's all in the delivery & this girl acted like that $100 bill was going to leap out & give her a terminal illness (which these days I suppose isn't too far of a stretch...but I digress...). It was her "no apology, no suggestion, no nothing" attitude that really flew in my face. Maybe I'm just having a $hitty day today but it is my belief to always keep that in mind when interacting with customers/clients/patients/the guy in front of u in traffic...U never know what someone is going through & your attitude can make or break the impression you leave on that person & potentially improve or drastically diminish their state of mind. I try to remember that at all times, even in the most insignificant seeming interaction. So after all this venting I'll just say that not receiving the same treatment I'd extend to someone, from a store employee, can really blow.
So tuck your shirt in ladies at the front, hide the cellphone, put a smile on your face & be kind. My day sucked too but extend grace to others the way I would assume you would appreciate it extended to yourself.
I'll likely regret all this later. But just for today I'm not holding my people pleasing southern tongue. Can i get an "amen" from the congregation?!?
Ugh. read more