We've been with Race since they first offered service in our development (Alpine Forest Park, Tehachapi). I had been watching them for two years at that time (since seeing the first billboard they put up outside the entrance to Stallion Springs). I did all my underground work to connect to the infrastructure that Race had purchased from the defunct Country Cable operation before they even released installs in AFP and according to their published engineering standards at that time. They eased their standards (3/4" vs. 2" PVC required) after I was done and before releasing installs in AFP, so that cost me a little more than it might have. We have completely underground service, not pole service. Our connectivity has been pretty much bullet-proof (only one outage of a few hours [plus a few generally short maintenance outages] over a six+ year span). Our speed tests have only rarely shown less than 900 Mbps download, upload speeds are sometimes lower, in the 800 Mbps range. Great value for the service provided. The POTS phone service has also been very good (and much cheaper than the AT&T service it replaced), but we have had a few more issues with it than with the data connection. We initially had their TV service, but the TV offering was immature at the time we started with them and we went back to Dish Network, even though it costs more. We have never used the WiFi on their Optical Network Terminals (ONTs). I have a separate firewall inside their ONT and we use a WiFi access point inside the firewall. We haven't used their tech support often, but when we have it has always been responsive and polite. However, it has been generally less technically knowledgeable and less helpful in adapting to my more sophisticated network setup requirements than I would like. As a result of recent intermittent phone issues over two days, they came out within 48 hours to replace our original ONT. The technician was prompt, polite, professional, and more knowledgeable than other Race employees with whom I have dealt. However, the new ONT is a freestanding tower model that doesn't integrate well into my wall-mounted network equipment installation, so it is currently sitting on the cardboard box that it came in so that it can be connected to the wall-mounted network components. Race declined to provide the wall-mount bracket that the manufacturer makes available for this ONT, as it must be purchased separately. The manufacturer (Calix) refuses to sell to end users, so I will have to design and fabricate a unique wall-mount bracket for the ONT (in addition to rerouting the fiber, rerouting a power cable, and rerouting and reterminating four Cat-6 network cables). The most serious issue I have with Race is that shortly after activating service with them, I reported concerns about the security of their customer payments online system. When I checked just now (more than six years after my initial report), they had taken no action to better secure their portal. read more

Name change in order: Race To The Bottom The WORST company, 2nd only to SCE. 6 weeks back and forth between dumb, dumber and dumbest and no one can perform a proper install. Bulky equipment, sloppy lines on my NEW home, a new giant hole was made through my wall when an existing was present. And as a special parting gift, they left their garbage on my driveway, including a huge reel of black lines, snack packaging and empty bottles of soda. Pathetic, unprofessional, a Communication embarrassment and 360° disaster. read more

Race communications sent their techs to install internet service at my residence. These techs proceeded to use my 12k BMW Motorcycle as a Tool Bench I felt this was quite disrespectful and just a complete lack of common Sense. It was actually quite upsetting to the point I had to confront the workers in regards to their thought process by using other people's vehicles as their private tool bench. If you worked for me you would have had your final paycheck yesterday!!! I would leave zero Stars if possible... BTW I canceled with you and went back to spectrum the same day! read more

I have had race for about a year, the price almost doubled . And it has never had the wifi range spectrum has. When I called them about it , they said they could install range extenders at a cost of $5:00 amont for each one. I already pay to much. I think they use poor wifi equipment read more

Their door to door salesmen are rude and too dumb to read. I have two no solicitation signs in front of my house, one going in depth that I don't want to be disturbed, and I still get a knock on my door once a month by these idiots, then they act like in the rude one for not wanting to listen to them. Garbage company. read more

It's terrible. Customer service is bipolar, you get nice ones sometimes and crazies the next. I have no service until monday if I can afford their prices when it's their products we are using so why do we have to pay to fix their issues? They have no idea what they're doing read more

Don't waste your money on (Race communications) they promise you the moon and the stars they give you a discount but then later the charge you for it Don't have a zero star option because that's exactly what they deserve My monthly bill was supposed to be $55 they charge me $133 instead I'm going to cancel the service Adios Race read more

LOOK. NOBODY NEEDS "1 gigabyte download speeds", and I'll tell you why. Trust me, I've built Stage B classified PC boards for military drones, have been an SMT (surface mount technician) and have had computer repair businesses in my life. I even taught windows classes (when it was in it's infancy) when i was only 14 years old. These guys are f***g clowns... Had a local IP provider in our rural town for $25 a month... Aint NOBODY need 1 gig down in a country Town ( even a major town for that matter), but here we are after our prior tenants swore they needed more bandwidth. (They were from a SO Cal City). Wife decided to keep them, even though there is ABSOLUTELY NO NEED for a 1 gig download BW (bandwidth) unless you're running multiple servers in your home, OR have a "smart home" with 50+ devices using a S*** TON of data. Don't let the allure of big numbers fool ya. Tenants moved out, drove the two and a half hours and went down to our investment property, to tidy up, paint, and refresh the house. Installed a tiny little blink camera for security because everybody in town knows the house is vacant. We had one of our normal power outages perpetrated by the liberal power company. Camera never came back on, but guess what? The power is. Apparently so is the "Internet". Never had this problem having our local Internet with 25 megs down. Oh, and did I mention, the "technician" put the entire system in the children's bedroom because "it was the best spot in the house for bandwidth". F*** dummy... On the other side of the wall, not even one ft away, where our router has ALWAYS been, doesn't make a difference. .0012 MbPS isn't that big of a deal dude. You're a f**** lazy bro and now i have to drive 2 1/2 hours to reset my camera, which i never would've had to do with my former ISP, after one of our normal power outages was rectified. ***DISCLAIMER*** This review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted. read more

I have heard very mixed reviews about RACE communications, however, my experience was and is fantastic! From the amazing friendly installation people to the actual fiber optic. Over and above! They were neat, courteous, friendly and professional from beginning to end! read more

As a new customer, I was a little hesitant about getting internet service with this company, but today they finally installed it and the technician named David did an excellent job. His installation was clean, well done, and on top of that, he was a very respectful man. Every time he came into my home, he covered his work boots with plastic so as not to make a mess inside, and then, when he left, I was pleasantly surprised to see that he had cleaned up the dust left behind during the installation. As a new customer, I'm very grateful for the service I received and I was able to connect to the internet easily while he was still finishing the installation it took me less than five minutes. read more

Race Communications - Clean installation - Internet Service Providers Near Me - Tehachapi, California

We started using Race a few weeks ago and it went out last night. We called them and after getting the runaround on the phone for 2 hours, they said they would be out next week to fix it. We've already canceled it. Now we are responsible for sending their equipment back. Terrible customer service! BEWARE!!!! read more

Review for Race Communications Although the kind woman I spoke with over the phone was very helpful and patient (and I truly appreciate her assistance), I unfortunately have several complaints about my overall experience: 1. Technician behavior - The technician left my home without notifying me. Not only did he leave without a word, but he also left a mess on my floor and even over my brand new vacuum (I'll include screenshots). 2. Lack of communication - I texted the technician after he left because we had been communicating via text prior to the visit. He claimed he called me and I didn't answer, which is completely false. I received no calls. 3. Account setup issues - I had a very frustrating time trying to create and access my account using the app. It appeared to be a bug issue. After waiting over 20 minutes to speak with a representative, I then spent an additional 40 minutes on the phone trying to get my device registered. I had to delete the app five times and create multiple accounts before I was finally able to log in successfully (screenshots of call logs included). The only positive part of this experience was the woman who assisted me over the phone. She was patient, understanding, and did everything she could to help me -- which I needed because by then, I had run out of patience myself. Overall, my experience with RACE has been anything but smooth or satisfactory. I truly hope this feedback helps improve your service moving forward. read more

Race Communications - On call with a RACE rep - Internet Service Providers Near Me - Tehachapi, California

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If your looking for good service and quick repair or maintenance or anything to do with this company. Choose another company! Our service stopped working on a Tuesday, by the time I got home they were closed. I did the virtual assistant and got nowhere and next appointment was the following Tuesday, yes and week away with no service. Called first thing the next morning, got an appointment that day from 4-5pm I would have a tech at the house. Left work early and 515 comes and nothing, Called to be told, that tech was done earlier and came by house and no one was home,so we needed to reschedule. Now I have cameras and no one came. If your looking for cheap that's what you get cheap! I canceled and got Starlink and works beautiful. Don't use this company! Don't do it read more

Was at home and then it alerted that I had somebody outside my door and I looked through the ring and the gentleman was sitting there punching my wind chime that was hanging and then when I told him no thank you he said something pretty mean, walked out the gate and slammed it and broke my gate so I went outside told him thank you he proceeded to tell me that he wanted to sell me Internet through this company and I said no thank you he asked me who I have Internet with and he said at least six different companies I said no to all of them cause I wasn't going to tell him and he said you must be on a third man plan because you're cheap when I asked him for his name he wouldn't give it to me if these are the people that you guys are dealing with no thank you and I hope nobody deals with you. He tried to tell me that his company put in all the telephone poles around my house. That's been here for of 60+ years and that all the Internet company suck this neighborhood is cheap. I really wish you would've gave me his name, but I do have a picture of him and video of him bunching my wind chime and my gate. read more

So far, it has been months since they said they would install service for us. We have had to take off early from work two times now, to be home when they arrive - per their request. One time, they installed a box with wires outside of our home, didn't finish, said they would be back, and then never heard from anyone. The next time, they installed something inside of our home, didn't finish, said they would be back, and then never returned. We keep calling and inquiring, and they keep telling us they will be in contact - and then guess what....nobody calls! We have a box with wires dangling down outside of our home, and a box installed in a wall inside of our home and it has been a month now with now communication. It is almost like a joke at this point. Every time we call it seems that we know more about what is happening than they do. So far, we have no internet and no communication. My review at this point is that they are no better than stupid AT&T. Pretty annoyed!!!! read more

Internet speeds were sub par. Very poor Service. Customer Service and Technical Support were polite, and could or would not provide information to satisfy the issues. Too bad because they started out pretty fast on speeds and then dropped to slow, slow, slow and inconsistent. read more

Since my last review Race has not done anything about their problems. I just got off the phone with their customer service department and was told they do not KNOW how to fix the problem. Is this worth $225.00 a month. read more

I recently changed my service provider I had well over 7 years for this low scamming company they are not great in customer service a customer service rep hung up on me and they service is crappy aswell as them lying about what they would provide if switching over service to them for a lower cost they charge for what they stated to be free I do not recommend at all!!!! read more

Internet is good, service is appalling. They recorded a typo in my email address, so we didn't get a bill. Tried to pay online, it wouldn't accept my email (because they had it wrong). They had my phone number and address but chose to turn off our Internet on Super Bowl Sunday. I called and straightened out the email. The technician told me we had to pay $25 disconnect fee, which could be refunded if Race so desires. She said Internet would be restored in 15 minutes or so. After I paid, the confirmation email says 3 to 5 business days. We are new customers maybe not for long. Disgusting. read more

I applied for Internet online and I was never contacted after that. I called a week later to find out what the next steps were. I was told I had ordered a pre-sale and it was not quite ready yet. I went on an 11 day vacation where I didn't have cell reception. I was contacted through text (I had wifi, but was on airplane mode) on June 24 stating I had an appointment on June 25 (the day before) and to call if I was unable to make the appointment. Race sent construction people to my house, while I was gone, and they dug a trench in my neighbor's yard and attached a box, with five large screws and grommet holes, to my stucco, without ever telling me what they were going to do. I came home to that mess, gas line flags left in my neighbor's yard, and yellow spots all over my concrete. I was told, the night before, in an email, that they would be putting holes the next day, in my interior walls and running cables through my house, as they WILL NOT run them through the attic. I declined the appointment and asked them to remove their box and cables from my stucco. The representative told me they would not return to fix this. I said then I will cut the fiber cables and throw the whole thing away. He urged me not to, as he said being fiber ready would increase an appraisal if I decided to sell. He also said that I shouldn't take it off, as other people might want it. He said they did not want it back either. I am 62 and getting ready to do hip replacement surgery next week and spent part of today removing screws and grommets, out in the sweltering sun, and was still not able to completely saw through the fiber cable. I now have five huge stucco holes that I will need to patch and paint before my surgery in a week. This is how RACE treats disabled, elderly people. read more

Internet down 12 days and counting. Completely unacceptable... we had moderate snow for 2 days, quality of equipment is obviously very poor. Bad customer service... don't go with this company. read more

This company may have the worst customer service of any company i have ever dealt with. Your internet has been down for 11 days. So you called before anyone else and other houses are already fixed. SO. WELL BE THERE WHEN WE CAN... read more

AVOID RACE!!! Get internet elsewhere. We decided to sign up with race a couple days ago. The internet went out within 2 days of having service. We called and of course "everyone has stepped out of the office" and "we will have to send out a technician in a couple of days when we have an opening". Our internet is out indefinitely now. This is how RACE treats their customers, so if you want reliable internet and good customer service, look elsewhere and save yourself the headache. This place is garbage read more

Dumbfounded by how this company operates. We were without internet for 15 days, yet I receive my autobill and they have charged me for the entire month. I had to jump through enough hoops to get my money back I'm now trained as a circus animal. Their customer service was completely insufficient. If you can get ANY other provider, do it. This service is great when it works but heaven help you when it goes down. They'll be charging you for it no matter what, and you'll get no ETA of when you'll even get your service back SUCH a disappointment to work with an organization this unprofessional! read more

There isn't a better, faster, or more affordable company than Race! Lancaster only has spectrum or frontier (fake fiber) . Plus they offer free install and no equipment fees! . My Wi-Fi never goes below 900mbps. Frontier charges for customer service. Even when I called Race customer service they were so nice and quick to help get my fiber light brightened. Gamers and people who work from home don't know how badly you need this! read more

Everything has been going perfect except for the last two nights. Around 2 AM I lost internet. My router/modem is fine, wiring is fine. What I lost was RACE signal itself going to my house. Both times I lost their service I regained it after sunrise in the morning. I am hoping this is not a regular occurance. read more

After years of subpar internet service, a whole new world was opened with the arrival of Race. They have exceeded all expectations and their service has been rapid, efficient, and friendly. Excellent customer service is their standard. read more

Very unreliable. The customer service people are very nice but bottom line is yo just can't count on it working when you need it.

They are doing work here outside my street and one of the workers strolled into my yard to fill up a large 5 gallon bucket with water. Didn't knock on the door or ring my bell to ask permission. That right there is utilities theft and they are lucky I am not calling the cops on them. However, they certainly won't be getting me as a customer. I will start clean with crappy Spectrum. read more

They were amazing!! Great communication. Prompt with appts. Installion was perfect. Recommend this company to any who wants outstanding internet service read more

Such a bummer that customer service is so poor and response times are so slow when internet service is interrupted. Last year my service was out for 35 days. I obviously didn't pay the bill for the month I had no service at all, and they tried to charge me late fees for that month after waiving the bill. Fast forward to now, my internet has been out a week. The issue has not even been assessed yet, and race isn't working on a solution. They blame other companies-PG&E, and even law enforcement, saying that they refuse to let them through to work on their equipment. I've talked to employees from PG&E and my local sheriff's office, both of whom said that's not the case and they're not stopping any service providers from repairing equipment. I pay $122 a month for service, and that's way too much to have outages like this. Unfortunately, I am now looking for a new provider-and will likely be going with starlink. read more

Their customer service isn't great, but the internet itself is fast and reliable. Occasionally a TV show will freeze for a couple seconds, or I will get thrown back to a menu screen, but this used to happen from time to time with my satellite service as well. In fact, Race has been much more reliable than the satellite service I used to have. Overall I highly recommend the technology, and the customer service is OK. read more

While we are with a better known company, in Tehachapi ca, we considered Race Communications, having seen those vans/trucks about town. However, after some observations about what we believe were employees, some getting into trucks/vans with the company logo, some wearing shirts with the company logo, and others by friends who indicated nearby or next-door what we believe are employees, we've had concerns. So, we contacted the company, asking for information, and after more than three contacts, after three months, someone asked us to call back. We still have not received an official document regarding their employee behavior and drug policy or a PDF. **Here's what we obverved regarding the above. Some were using foul language, some constantly, including the 4-letter variety. Some we saw in states which seemed very odd. Regarding by friends' places, we could smell that grown plant aroma, talking in slurred speech, along with the colorful language, and in these situations, there seemed no regard that people were nearby, perhaps potential customers. **Therefore, we'll remain with our present company, as we've only seen what we deem appropriate, good customer behavior, and even as we know a couple when they're not at work, they are respectable. **The above might explain some of the reviews and concerns by people and customers sharing their experiences here, on google maps, and other sites. read more

I have never had such problems simply watching TV until I got RACE tv. So far, in the 10 months that I've had RACE tv, I have had to call technical support at the very least 20 times. My tv shows "skip" right at a crucial part of the story, it "skips" even more when I'm watching something on the DVR, sometimes it just stops right in the middle of a show that's been DVR-ed. Turning on my TV is always a challenge, I push the "on" button and the box will turn on but not the tv, then when I push it again the tv turns on but without sound, I have to turn the whole thing off just to get the sound on th tv. Right now I'm seething mad because I went to turn on the DVR to watch a movie and , yet again, it doesn't work. I'm going to call right now and complain and have the technician "re boot" my tv yet again. Oh, did I forget mention, I was just given 3 new boxes to avoid this problem and it happened again. I'm seriously considering going back to the satilight dish. read more