Great company to work with. It is hard to find a reputable company for a reasonable price. This…read morecompany is that treasure.

My water heater went out and a coworker recommended this plumbing company. I cannot say enough…read moregood things about them!! They were courteous, prompt, efficient and had a reasonable price. They arrived at my house on time and only took a couple of hours to replace the water heater and then even had a look at my neighbor's water softener and were able to see immediately what the problem was. They made an unpleasant situation much more tolerable and I sincerely thank them for that!!

Tom's Plumbing was on time and on target for the price . I'm new owner of condo so doing up dates…read moreon sink hardware , water filter for sink and frigid . Did a great job. Many thanks

Would highly recommend! Great service and very reasonably priced. Very quick response time.read more

Excellent service, as always. Jerry quickly fixed another contractor's botched job. When it comes…read moreto HVAC/Furnace maintenance and repair, Jerry is the consummate professional!

I reached out to a few radon mitigation companies after high readings in my new house. Babb's was…read morethe most difficult; I had to fill out a long form on their website with many detailed questions. I did this on Thursday night, then didn't hear from them Friday, or over the weekend, or Monday. I called Monday afternoon at 2:30 and got voicemail that said that they were open til four. I left a message and still haven't heard back from them. I'm going with another company, but this was a waste of my time.

The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

I am so disappointed in their service previously used them in the past and never had an issue…read morehowever, come to find out when they came out to do the furnace maintenance. They did not change my humidifier pad, which is part of the maintenance fast-forward a year later, I called them up And asked him why they did not replace it. He really couldn't give me an answer. I had them order one for me months later they told me it was no longer available now my question is if I called them for a service call and that humidifier pad needs to be replaced, they're gonna have to find another option. He could've just made things right but didn't Waylon would not return my call instead the receptionist would call me and state that Waylon returned my call when in fact he didn't! -Maria in Peoria

They installed a off brand unit that didn't last 5yrs for a premium price, called them to diagnose…read morea problem, they were here 20mins for $300 and now a month later I have the sane issue ..do not use these clowns

They provided the service requested, identifying and correcting the problem on each of the recent…read morevisits.

We had our air conditioner relocated to the side of our house. Crue did an excellent job! Exactly…read morewhat we wanted done. Highly recommend Garber Heating & Cooling.

The Grayco experience!!…read more Friday 11/8/2024 we had 3 appointments scheduled for furnace and boiler services. The first appointment was schedule for our home at 8:30 am (no window was provided). The second appointment was scheduled for between 9am -11am for rental 1, and the last appointment was scheduled for 11am to 12 at rental 2. Michael the technician and I believe part owner arrived at our home around 9:10am. Performed the service, provided information on the systems and was very professional and enjoyable to talk with. As Michael and his assistant prepared to head to rental 1, he informed my wife and I that he would be servicing rental 1, then heading to another service call then he would plan to meet us at rental 2 with the boiler technician. He stated that we would likely be closer to 11:30 due to a service call he had between rental 1 and 2 and that the boiler technician was servicing a boiler out of town. 10:58 am, I receive a call from Julie, rudely asking if anyone was planning to meet the technician at rental 2. I explained to her that we were informed by Michael that it would likely be closer to 11:30. She rudely replied," I told your wife that the technician would be there at 11". I told her that I understood but 11 was not the last time communicated to us. I asked if the technician was there and told Julie that I could be there in 10 minutes, she replied yes. I left the house immediately, at 11:06 I get a voicemail that the boiler technician had other appointments and could not wait. I arrived at rental 2 at 11:09 to find the technician had indeed left. Spoke with Julie as to why they were unable to wait 10 minutes. I was told that their technicians don't wait and that he had other appointments. But the window was from 11-12? My issues: * This was not the first time we'd been met with rudeness from Julie but our experience with Michael and the service had always been positive which is why we continued to use Grayco. They knew that the boiler was not working and that we had tenants in the home without heat. This put us in a position to have to scramble to find someone for service mid-day on a Friday. Thankfully, Summers was able to send out a technician to assist us. They even sent a message saying that they were on their way even though we had a scheduled time to meet. * We waited for 40 minutes for service at our home, yet they couldn't wait 10 minutes for us to arrive at rental 2. Apparently, their time is more important than everyone else's time. * Oddly, we received an invoice for service at rental 2. * We've purchased 2 HVAC systems from them and had them out on multiple service calls for other properties. I find it extremely disappointing that they couldn't wait 10 minutes for a repeat customer for a service window scheduled between 11 - 12. Needless to say, we will no longer be utilizing their services!!

Grayco is the only company I will call. Professional, respectful and responsive are words that I…read moredescribe every time I call. They have never tried to up sell anything to me or make me pay for services I didn't receive. I had a warranty issue with a product, and they worked with me to resolve it much to my satisfaction. There are lots of companies in our area that provide HVAC work, but I trust Grayco to fix it and be fair.

Great family owned plumbing and HVAC company. They are honest and not out to get you to pay for…read moreextras.