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    R3 Assistance Group

    3.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    8 years ago

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    AAA Automobile Club of Southern California - Over the years we've had confidence in them and this time they totally let us down in a critical moment

    AAA Automobile Club of Southern California

    (67 reviews)

    I apologize for the late update everyone! I thought I provided an update on this issue and I'm…read moregiving a 3 star because this could have been avoided and was not handled properly. Here are the steps I took to get the matter resolved: I contacted AAA (ie. Agent) immediately as soon as I received the cancellation notice with my payment in the mail via phone and email I also filed a complaint with the Insurance commissioner, who investigated the complaint AAA immediately reinstated my policies, sent me an apology letter, received an apology email and phone call from their corporate office. I spoke to an underwriter from another company and they were shocked this happened, they EXPRESSED it's critical homeowners know their rights with the insurance commissioner including the importance of filing these complaints! **Issue Resolved**

    Had a quote for condo and auto from a company my employer works with but wanted to stay loyal to a…read morerelationship with AAA since 2022 and paid what was quoted in full. 7 weeks later they drop the condo insurance which I can understand and get my head around but then they are asking for almost $500 more dollars for the autos since they pulled the multi policy discount. Any decent company would eat their mistake and keep a customer. Kerry Petersen is horrible at her job, doesn't return calls, A "so called" manager Brittany Hamilton doesn't return calls. AAA is a dirtbag company that's probably getting their ass handed to them because the fires so it's a money grab. It may be hard to find any great insurance company, but anyone will be better than these creeps. PS- Shout out to Fausto in the Glendale CA office for not hiding, letting me vent and explaining the BS that took place.

    R3 Assistance Group - financialservices - Updated May 2026

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