1. Debtinaid

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Santa Ana, CA

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Debtinaid

5.0 (1 review)
Open • 6:00 am - 6:00 pm

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2 years ago

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Guardian Litigation Group - John Greenway, Managing Partner

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(36 reviews)

When I lost my employment, I signed up because I knew I would not be able to make my payments. I…read morethought it was the responsible thing to do. My payments are every 2 weeks - 26 payments in a year. For 3 months of the year, there would be 3 payments instead of 2. I could do it until I needed to go on disability in September. I called and asked if I could make just one payment each month. I gave them the amounts and did the basic math. Example: payments of $200 every two weeks would be $200 X 26 (weeks) = $5,200. Divide by 12 would be $433.33 each month. They said they would get back to me within 5-7 business days. When I was not called back, I called. Just before all this started, they had called and asked if I could increase my payments because of a settlement offer I would need to pay an extra $35. I had said no. When I called back, they wanted me to pay a little under $40 extra. I said no. No calls, no emails, no nothing. I sent messages, called, said I would be suspending payments. Still nothing. I called my bank and suspended the payments, well in advance. The day the payment was to come out, I got a call and an email. Too late. The excuse I kept getting was, "We don't pay by the year". No duh. Not one of the employees could do basic math.

They need to work on their follow up. They don't value you as a client. At first, they showed you…read morewhat they can do and then it goes down the hills with the rest of your accounts....especially your last account. Monthly follow ups happens when it's convenient to them. When they do call, it's robotic and same questions and it's never the same case Manager that calls you. Bye!!!

Debtinaid - debtrelief - Updated October 2026

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