Gerken's is closed. Very sad. Cool people, fair trade. Wish I'd done more business with them.read more

My first experience with Gerken's Bike Shop was on 07/25/24, when I brought in a bike I had…read morepurchased online to be fully assembled. Unfortunately, this turned into a disappointing introduction. Upon picking up the bike, I was informed that the frame had sustained scratches -- which Gerken's claimed were due to poor packaging or damage during shipping. However, this was only mentioned after the bike had been fully assembled. No one contacted me beforehand to inform me or ask how I wanted to proceed. Instead, the bike was put together anyway and touched up with paint in an attempt to hide the damage. It felt less like a courtesy and more like a quiet cover-up. Despite this, I gave the shop the benefit of the doubt and returned a few times for routine maintenance. I had a rear brake removed and a set of carbon tubeless wheels installed -- and that was the only visit where everything went smoothly. I want to call out Casey by name for doing excellent work on my wheels. He's the one technician who showed true professionalism, and none of this review should reflect poorly on him. Unfortunately, my final visit on 04/17/25 confirmed that this wasn't the shop for me. I came in to have a crankset and new pedals installed. The job was completed the next day, and I went to pick it up. Diego, the technician who had done the work, was helping another customer and never acknowledged me. Another employee handed me the bike, and I left. Before loading it onto my rack, I inspected the frame -- and found a deep gouge in the top tube, down to the raw metal. I immediately went back inside. Only when I returned and was visibly upset did Diego finally speak to me. He admitted to dropping a tool on the frame -- but didn't say anything at the time and let me pay and nearly leave without mentioning it. To make matters worse, he justified his carelessness by saying he works on "crappy Walmart bikes" all day and handled mine with the same disregard -- even though this bike is a $2,500+ investment and something I take great pride in. This experience has cost me an additional $700 to replace the damaged frame and have the bike rebuilt. I won't be returning to Gerken's and I strongly advise anyone who cares about their bike -- no matter the value -- to take it elsewhere. The lack of accountability and pride in workmanship here is unacceptable.

I purchased a vintage schwinn road bike and the experience was great. The restoration was…read moresatisfying. That was the start of many trips to Bokah for business and pleasure. I really respect Bokah and love the small shop feel when you walk in. They really know how to make you feel important and valued. Bokah is my bike shop and I send all my friends there to do business with my friends. The sky has no limits. I wish Bokah the Best and have 0 complaints. I bring all my bikes to Bokah for work. I recommend this business and the craftsmanship and service that's offered there. The owner and the whole crew are very smart but they have no ego at all. Great Experience and Great Team. That's why I'm team Bokah

Always a pleasure going here to get my bike fixed! They have good prices and good customer service…read more They always try to get your bike back to you in a speedy manner.

Came in to get brakes fixed. I thought my chain needed to be replaced as well, but was very well…read moreexplained to that it was fine and just needed a quick adjustment. They could've easily tried to get more money out of me there, because I didn't really know what I was doing, but they didn't. That is extremely respectable. Not to mention the repair was done in 3 hours and I could go pick it up. Very fair prices. Robin (forgive me if I got your name wrong) and Michael were both very kind and helpful, and patiently explained everything to me very well. Strongly recommend these folks.

I honestly would consider this a one dollar sign business because they are honest and do excellent…read morework. Only what you need in regards to repairs no games. I appreciate the excellent craftsmanship and down home vibe.

We took our very old bikes (50 years and 20+ years) in for tune-ups,and he said it would take about…read morea week. He called with an update and pricing early in the week to get our approval, and then proceeded to finish all of the repairs and replacements including seats, brakes, two tires, and new chains among other things. Exactly a week later we wheeled out our bikes that look and ride like they have been given a second life. Thanks!

Aaron's a cool dude. He got my bike riding nice and smooth with new pads and rotors. No more loud…read moreass brakes and the stopping has improved tremendously.

I purchased a used cruiser at Alex's. It became my best friend for a 3 week visit to New Orleans…read more Thank you to the helpful staff.

Renting bikes from Alex was one of the best decisions we made on our recent trip to Nola. We stayed…read moreat Hotel Peter and Paul in the Marigny and were just a few minutes walk from his bike shop. Alex is friendly, courteous, and happily answered all our questions. We canceled our rental car reservation when we learned we could get around much more efficiently on bikes. His cruisers are cute, comfy, and he provided us with bike locks and helmets. Pickup and returns were super easy. We'll definitely be visiting him again when we return!

I had my inner tube replaced here on Monday and the inner tube exploded on Thursday morning while…read moreparked in my garage and caused my tire to separate. They refused to refund or fix my bike.

From the owner: Bicycle shop Sales, service, rentals…read moreOffering pick-up/delivery We service All Brands.

TL;DR: Sold me the wrong size bike, dismissed my input, repeated mechanical issues never fixed,…read moretried to charge me for their mistakes, and treated me like a nuisance instead of a customer. I bought a $600 bike from this shop and told the owner at the time of purchase that I felt like I was leaning over dramatically towards the handlebars. Instead of helping me find the right size frame, he sold me the bike he had in stock and assured me it was fine. After a few months of riding, I developed constant neck, back, and wrist pain. The bike also had recurring mechanical problems. The tires rubbed against the frame or brakes, sometimes preventing the wheels from turning at all. Friends would help me adjust the seat or tires, but the fixes never lasted. When I brought it into Dashing, the owner dismissed my suggestions and insisted on making small incremental adjustments. This led to multiple trips back and wasted money on trips that never solved the issue. Including trips where I would call Dashing, ask the owner if I could bring my bike within the hour, arrive within the timeframe, and see a "Be back soon" sign on the door and wait indefinitely (usually another ~45 minutes) with fellow customers who'd appear until the owner returned annoyed. Estimates of when my bike would be ready were rarely honored. My bike was once in shop at the onset of beautiful weather (I missed a big social bike ride) for weeks longer than estimated. Getting in touch with someone on the phone despite leaving voicemails was impossible. I was later told by an employee that, "[They] don't really check voicemails." They also struggled with intra-staff communication between the three employees that I encountered. I would come in with an issue, tell it to the employee on duty who'd come up with what felt like a solution only to encounter at my next visit another uninformed employee who was not privvy to any of the reasons my bike was at the shop in the first place. The only helpful experience I had was with an employee named Rose, who actually listened, made on-the-spot adjustments, and checked with me before sending me home. Unfortunately, once I started riding again, the same wheel problem returned. Each time I brought it back, they would adjust spokes, but the issue kept happening. On my third visit, they even tried to charge me again for truing the tires, claiming my earlier adjustments to the stem plus my weight caused broken spokes. At that point, I told them to stop service and give me the bike back. What frustrated me most was not just the repeated mechanical issues but the dismissive, condescending way I was treated, especially by the owner and the other guy that works there. They never took responsibility for their poor service and acted like I was a nuisance or expecting free services instead of a loyal customer who had been shopping with them for years. On top of that, my bike would be returned to me with damage: the rubber that encases the break, split; the handlebar tape, loose; the cap on the handlebar, missing. There'd be no acknowledgement of the damage from Dashing. I would bring it to their attention only to be treated like it wasn't their problem. The current owner benefits from the community's assumption that the Dashing Bicycles on Sophie Wright Pl is owned by the same women that owned it under the same name, Dashing Bicycles, when it was on Broad St. Dashing Bicycles's current ownership (James, the face of it) does not uphold the same standard of care or accountability. I would not recommend buying a bike here.

I waited nearly 45 minutes by their door today because there was a "be back shortly" notice & this…read moreis the only bike repair shop in this part of uptown. There's no way to leave a message for them because their voicemail is backlogged (why?). GNO Cyclery on Carrollton answers the phone & is open during their posted hours. Plan ahead & call if you must make a trip to Dashing.

Ive been to this shop three times. Twice for a flat and the most recent time was because my cruiser…read morewas making a rattling sound and changed gears roughly. The owner knew just what to do and tuned up my bike. When I left, it rode just as smooth as when I bought it from Walmart. I am definitely satisfied with the service and the owner is nice. The prices are very reasonable and they work hard to keep the customer happy!

Great and helpful service here with fair prices. My bike is riding like new and I got to learn some…read moretips from the owner. I would definitely recommend coming here if your bike is having any hiccups.

Since moving to New Orleans and owning a mountain bike, I don't get off-road much. I usually ride…read morethe paved Mississippi River levee for exercise. When it was time to buy new tires I dumped the off-road tires for something street friendly. The Pedal Shop had Maxxis Hookworms in stock and ready to be installed. I also had a full bike tune up performed for $95. I dropped my bike off on Monday evening and it returned back to me on Wednesday. Service was friendly, fast and not pushy. Once complete, I received a text with cost. I will use the Pedal Shop for any future bike needs with full confidence they will do great service.

He sold me a broken tricycle and went back to have him fix it he put the same broken part back. He…read moredeserves the worst. I hope he has bad karma every single day.

Great organization who's MO is looking out for New Orleans and our carbon footprint…read more Rain barrel program. Light bulb program. The staff is so friendly and welcoming. School programs. My volunteering consists within the realms of artistry and creating beautiful rain barrels. Learning so much about water conservation, the importance of stepping up as a human and what my small effort can do to educate others and provide sustainability for future generations. Love working with Jillian, Jude, Andreas, Michael, Toby and the others (still learning names....) Look forward to a beautiful relationship with Green Light and their passion. Starting with one barrel at a time...

I can't believe I'm the first person to review! Open since 2007, this place is freaking awesome! We…read moreneed more places like this. They serve the Greater New Orleans area with free seeds, gardens, and light bulbs. All this for free and to serve the community at large! They even offer free classes to ensure you're not going to kill your plants! They come to your house and build a raised garden! And fill it with FOOD! What more do you need?! I can't believe more people aren't knocking down their door! I just grabbed more seeds than I've ever seen at Home Depot! And already scheduled my appointment for a garden!