I took my car in because I was having issues with the brake calipers after a hard stop on the…read morehighway. I mainly wanted an honest opinion on whether it was safe to drive about 60 miles home or if I needed immediate repairs. The mechanic took the car for a quick test drive and did a visual inspection, explaining what they were checking and what signs I should look out for in the future. They were very respectful, informative, and easy to talk to. What really stood out was that they gave me multiple options and recommendations without trying to pressure me into any specific repair or upsell me on anything. That kind of honesty is rare and really appreciated, especially at an auto shop. I'd definitely recommend them to anyone looking for a trustworthy and straightforward mechanic.

Quick diagnostic, immediate repair, and quality workmanship. Highly recommended for all imports and…read moredomestic repairs.

My wife's vehicle needed new fibs for her remote starter…read more They had me in and out in 15 minutes. Highly recommend them!

Benefit Auto in Pawtucket RI burned me not once but TWICE. I bought a brand new 2020 Chevy Spark…read morefrom Champagne Chevy in Brooklyn CT. I wanted a starter as I never had such a convenience, but it didn't come with one as an option. The dealership had one installed from this outfit. Well they poorly installed it and brought it to my condo after about a week, but it didn't work. They tried to just dump my new car and leave, but I made them take it back. They brought it back again after about a week and it still didn't work. At this point I had just bought a new car and wasn't able to drive it for several weeks because they were dragging their feet with this project. The dealership lent me a car I am sure they would have rather sold. Why did it take so long? Benefit Auto got it right --finally-- on the third try, but my car dealer was so embarrassed by their incompetence and indifference to me that he waved all fees associated with the starter. He ate the cost. He (Brandon) told me he would never do business with Benefit Auto ever again. The clickers they gave me were obviously cheap compared to others I have seen and one of them fell apart after about a year. I managed to put it back together and it still worked. Every once in a while they would come apart and I would have to snap it back together again. Its a miracle they still worked. Apparently its just three pieces. The electronic guts, the button and the outer case. After three years I lost my keys so my Partner took the day off and drove my car all the way up there from Willimantic and got a new clicker/starter or remote or whatever you want to call it for our anniversary. The new starter ("Automate" Model 7116A) was obviously even more cheaply manufactured than the first and United Auto only gave us one this time. It was 3 weeks and three days exactly after purchase when the new starter fell apart. I actually have me dropping my keys on my security video. I just dropped them on the driveway as I fumbled with various items after getting the mail. I wasn't doing anything crazy with them. I could not find all the pieces this time. I got the guts and the outer case, but not the button. Benefit Auto would not mail me a new one or the missing part. The woman who answered the phone was flip with me. She just wanted more money, more money, more money. Benefit Auto does not stand by their shoddy work and they use inferior materials that are designed to break so you have to pay them more visits. Do yourself a favor and go somewhere else. We ordered new clickers (2) on the internet at a fraction of what Benefit Auto wanted to charge us (again) for just one. We will try to figure it out for ourselves. If we can't, I will warm up my car the old fashioned way rather than give these grifters even more of my hard earned money. Yes Heather K, you are not a client because you were fired three years ago. https://www.youtube.com/watch?v=k8gY-JJiPao

This is a family owned neighborhood auto repair shop. I feel I am treated more like a valued…read morecustomer than going to a large chain type repair shop. The shop is clean and comfortable to wait in. It is organized and competitively priced for services. They are thorough with their work and explain everything to you before doing any work needed. Th mechanics and owner are very friendly and make me feel like family. They also have a program that helps give Veterans in need a free vehicle! It's called Henri's Heroes Car Giveaway and they do it yearly. Great service and high respect for our Veterans!

Served with respect today. I went early this morning for my…read morecar inspection I didn't have to wait long ! They have a very clean and pleasant waiting area.

Great place to get your car A/C evaluated and fixed. I brought my car in two years ago when the A/C…read morestopped working. They gave me an honest evaluation, the condenser was probably leaking. That's a pretty expensive job, so to verify the trouble source they filled up the system with an added dye and I drove the car for two weeks. After the dye exposed many leaks in the condenser I scheduled an appointment to replace it. They got me in quickly and finished the job in one day. Two years down the road and everything works fine. Great work.

I had a great experience with them. Great customer service, took me in immediately and their prices…read moreare very fair. I would highly recommend them!

Great mechanic! Been going here for years & Dave has never done me wrong. I highly recommend this…read moreplace to everyone.

Zinno's Garage is the best around. Zinno's mechanics work with customers to fix their cars as soon…read moreas they can. Zinno's is known for reasonable repair costs. I like Zinno's due to they will schedule repairs in the future not doing all at once, if they can. Remember if you have a problem with your car, bring it in asap. Sometimes a minor problems ends up to be a major one.

I have been using Universal to service all of our cars for many Years…read more They use quality parts and his prices are fair Nick is by far the most knowledgeable and honest mechanic that I have ever used. He has never tried to sell me something that is not needed. As a matter of fact, he actually talks me out of repairs that the dealer insists are necessary. They are 10 star rating in my book!

These guys are awesome! Very fast and professional. My old Jeep carb came back looking better than…read morenew! Its a restoration in process so I haven't run it but I am sure it will be great.

My husband has used this garage for years and the previous owner Jim, sold it to a new person last…read moreyear. Jim still works part time in the shop. I took my car here because my AC was not blowing much cold air....just coolish air....and I did not want to be taken by anybody to find out the real issue of the problem.... We made an appointment and showed up on time. I explained the issue and I left the car. About 4 hours later, they called me telling me that they had filled the system with freon since it was low on freon and they gave me a total price. My husband said that in the past, Jim would call before any repairs with an estimate to make sure the customer was OK with the path forward...this time, I just got the work done without any previous chance to "think about it". I arrived, got my car and paid....when I saw my credit card receipt, I noticed that the charge was higher than what I was quoted....I was then told that any credit card charge incurs a 4% extra processing fee... I was just surprised by the lack of transparency. Who walks around with hundreds or thousands of dollars in their wallet??? I think the best is to quote the credit card price and tell the customer that they offer a 4% discount if paid in cash.....

Absolute criminals. My fiance took her jeep there to fix a noise. The first visit, they did a bunch…read moreof work on it that we were not given a work order for or approved of in any way. The bill came to over $1000. The car also needed to stay the night when they originally said it would be ready in time. After it finally being ready after a 2 hour wait the following day, the noise still wasn't fixed. She was told to bring the car back another day and they would fix it for free and it would take two hours. It was finished right before close, she was charged over $300 for yet another part she never approved for, and guess what? It's still making the noise. This is the worst mechanic we've ever encountered. Stay. Away. Seriously. Terrible business, terrible mechanics, terrible people.

I locked myself out of my car. I called Grasso and their customer service was absolutely polite,…read morepatient, courteous and professional. Their communication process was detailed and efficient. I had the good fortune of meeting Hector. He showed up quick and communicated his arrival promptly. He resolved the situation quickly and professionally. I asked him a couple of questions abourt where to get a copy of my key made and he was knowledgeable about that too. Hector was an absolute delight to talk to, as he seems to be very personable and professional at the same time. I deal a lot in the customer service part of my job and that means a lot. It showed that he loves his job. I very glad that he showed up. I have dealt with many towing companies over the years and my experience has varied from worst to first. Grasso is a definitely a first. Keep up the good work and kudos to the management for putting together a great team. Have a great day.

Quick, prompt, and knowledgeable service technicians and dispatch. Thank you for the help!read more