I called TMB heating on a Saturday before noon about a noise coming from my furnace box. Tom came…read moreout in a reasonable time and had the dusty electrical thing replaced on the furnace box. I have a lot to do like most people and I do not like waiting around knowing how much it cost to have a repair made to something as important as a furnace during cold season. TMB fixed my issue and at a Reasonable cost.

Tom was respectful and knowledgeable and answered all my questions and concerns. Tom was very…read morereasonable with pricing and was able to troubleshoot my heater issues. May I mention he answered my early Saterday call and is available on the weekends. It is 28 degrees out today and I am very grateful to have found him and have my heat up and running.

Guys showed up to camera my downspouts...was concerned they were clogged...proceeded to tell me his…read morecamera could not work given my downspouts...ok I get that. But wanted the whole $250 for the job...asked for $200. I get that he could not do it and maybe a $75-100 "stop" charge was required but double that? For nothing done? Took him 15 minutes at most...not a great way to impress a first time customer.

Had a sewer line failure in 2023. I wanted to compare quotes but Kevin's said they couldn't come…read moreback for 2 months in that case. No working sewer so I needed it fixed. Kevin's dug it up and 'repaired' it for a lot of money. Now 2 years later it needs to be dug up again. Saw picture of pipe now. They installed the trap backwards and part they 'fixed' is disconnected from the house causing backup again. Called and they didn't call back. Found another company, T-Mark, who will warrant work for 10 years, will pull permits, and have work inspected by town at 2/3 the 'Kevin's' price which included none of that. I'm a fool parted with his money for using Kevin's. 11/18/25 - contacted Kevin's per his response. He says he does warranty his work and is coming out to inspect the issue. If his work is the cause, he says he'll fix it at no charge. He noted they're doing some office reorganizing and apologized for earlier call to them being dropped. 12/1/2025 - updating review to 5 stars. Kevin came out, inspected the area, pointed out on camera how the problem was in a different area than the one he had worked on (I could see on the camera he was correct), but he still agreed to resolve issue at his cost which was about half of the T-Mark quote. They just wrapped up the work and inspection. His warranty on the quote states: "Kevin's Plumbing provides a 10 year warranty on the pipe that we install. The warranty is transferable through the change of ownership of a home and only the remaining portion of the warranty period transfers-the warranty period does not reset in any way upon transfer, and the warranty period begins at the date of work completion and only when paid in full. This warranty may be transferred to future homeowners provided Kevin's Plumbing is notified within 30days of the real estate transfer. There are no other warranties, either expressed or implied, beyond this agreement."

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

I would give 10 stars if possible! On the final inspection for sale of my building it was…read morediscovered the furnace wasn't working. Closing was supposed to be in two days. I called JBM office who jumped right on helping me. The were there the next day and Dana at the office d was super helpful, kept in frequent communication with us and kept us updated us. Chris, the technician was confident and very knowledgeable and assured me things could get handled quickly. AMAZING COMPANY

Rob did a great job on my bedroom & living room. He was able to make my house a priority & come in…read moreto get the job done quickly. He was professional & friendly!!

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

These guys are FANTASTIC! My furnace had a cracked heat exchanger so I called few places. All…read morewere a ridiculous cost, except JR Swanson. Their price was 1/2 the price of others. Also, when I spoke to Ryan, he set up the replacement the day after I had him look at the old furnace. No hesitation and amazing quality work. Their installers were friendly, fast and did high quality work. I would recommend them, without exception, to anyone in need of HVAC work/ service.

Wow! They say good tradespeople are hard to find these days. Well, look no further. Shotwell…read morePlumbing is amazing. The person who took my call was so pleasant and was able to squeeze my work in right away. Rob the Plumber was courteous, neat, and efficient. He thoroughly explained the problem and walked me through the work when he was done. I would highly recommend Shotwell Plumbing.

I highly recommend using Shotwell Plumbing for any plumbing needs! They were extremely responsive,…read morecoming over to evaluate and fix our problem all within the same day of my initial call! They were also very professional, explaining clearly everything that needed to be repaired and how my household can manage the upkeep when they leave to prevent future problems. I hope that we don't have many plumbing problems in the future, but if we do, I will have peace of mind calling Shotwell Plumbing!

I had the pleasure of having Thomas Morgan from Top Notch Sewer & Drain Cleaning LLC fix a problem…read moreat my home and business. Thomas is AWESOME!! I called late in the day for a drainage problem at my house. It was a cold rainy day last week. Thomas answered the phone immediately, I told him my problem and he said he'd come over that same evening after he finished his 2 other jobs. He got to my house about 6 PM. In the dark and pouring rain, he worked outside from the septic tank to the house. He was very professional and got the job done. He cleaned up, had me come out and look in his camera of the drain and explained everything. I have never met Thomas before this day and I can't stop talking about him. He is such a hard worker. I would highly recommend Top Notch Sewer & Drain Cleaning for any of your plumbing and drain cleaning needs. Bob Weaver, Grand Island NY

Our kitchen sink was clogged and it was a job that my husband was not able to fix himself. I…read morecalled TJ and left him a voicemail... within minutes he returned my call and was at my house in just a few short hours. He did a fantastic job clearing our stubborn drain. He was pleasant, professional, persistent and very reasonably priced!!! As an added bonus he was very neat .... he removed his boots before entering our home and made sure everything was cleaned up before he left!! We are very satisfied with the service TJ provided and thrilled to be able to use our sink again!! Top Notch Sewer & Drain Cleaning gets 5 stars from our family!