R & M windows do not communicate with you. I have had to chase them time and again in everything from coming round for the quote, to making sure the windows and door were ordered from their suppliers (they took a month just to do this) and then to when they would install which was 2 months past the time they initially quoted. I am a patient person but these guys take the Michael and having to push and force a company to do work for you is clearly the wrong way round.
In regards to the quality of the products I had two windows installed with a total of 4 panels and I am currently chasing them to have panel number 4 replaced as like the others the glass is damaged/ defective. After being informed a new one would be ordered, never a problem with that, I have waited over 4 weeks and as always not heard a single thing back from them so i am back to chasing them.
I know 1 start is harsh as the installers are nice guys but being a customer should not be this hard and the product should be better. 1 or maybe 2 panels out of 4 would be unlucky but 4 panels..... read more