We had a lantern and a set of sliding doors installed at our property in Henley in April this year…read more The job itself was quite good, all completed in a week, with good communication. However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500. Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this. Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed. We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company. It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor. These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.

I am delighted with the windows provided and fitted by WindowWorx. There was no hard sell - rather…read morea team of people who listened to what I wanted, and gave clear and sensible advice. The cost was extremely reasonable compared to others, and there were no hidden extras. The finished product is excellent and I have received positive comments from neighbours and visitors alike.

Vic and his team replaced 10 windows for us and did such a brilliant job. Responsive and organised…read morein the planning, professional and efficient in the installation and kept everything very tidy. Many thanks!

A really professional company with a focus on high quality products and great service. The price…read morewas very reasonable, the workmanship excellent, and the staff extremely helpful and courteous. We love our new windows!

we would really recommend Brackenwood windows from start to finish everything was perfect. We…read morecontacted them for a quote and the salesman came out , he was easy to talk to and not at all pushy , we said we didn't want and inflated quote , so that he could just call his manager to get it reduced, we wanted a good straight forward quote , which is what we got . Once we placed the order the surveyor came out , all well and the installation appointment was made . The two fitters arrived on time as arranged and were very professional clean and tidy , I'm a bit Ott and was worried about paintwork being damaged but to my surprise everything was as it was. Great service, I might add we had a minor issue which was rectified immediately

From design and selecting the right products for our needs, through to the installation of our…read moreGarden Room, all the team at Brackenwood were excellent. It was a real pleasure having the installers on site. We are really pleased with the two Bifold doors and the French Doors that were installed. Brackenwood took great care that the floor of the garden room was exactly the same level as the main house. Well pleased.

Fantastic service. We recently order a custom shower screen from A1 glass. The fitter was extremely…read morepolite and tidy. The finished job looks wonderful. Many Thanks

thank you so much for wonderful job. Our new glass worktops and splashbacks look amazing…read more Mr L Thomson

I have used Carlos, the picture framer here on numerous occasions over a number of years. He is…read morefantastic. His advice is always spot on, and obviously has a great eye for art work. The finished product never disappoints. I wouldn't hesitate to recommend him, and indeed often do to friends and family. I don't normally write reviews for these websites but on this occasion I made an exception to correct the impression given by the other reviews. One of which appears to be very old and the other appears to relate to a different company.

This shop is part glass and mirror shop and part framing service. I've had some weird interactions…read morewith both sides of the business, but I persevere because they're just down the road. When I needed glass replacing in a window, I went in here for a quote and the guy exploded at me in anger for not coming in earlier in the day. I've never been told off before for being late as a customer! Anyone would think he was employing me, rather than the other way round! I used them anyway and they sent another guy round who replaced the window glass very quickly, so I don't know what all the fuss was about. (I suspect it had something to do with an afternoon football match.) I have also used the framing service and got a print reframed here for £20-£25, which I was pleased with. But when I went in recently for a quote, the guy handling the framing side didn't seem to know how to deal with more than one customer at once and just ignored me, even though the couple in front were busy browsing and he could easily have attended to me while they were making up their minds. I gave up waiting in the end and went home. A word of warning: beware asking the glass guy about frames or vice versa. I once made that mistake and got told in no uncertain terms that they are not responsible for the other half's business (a tad confusing as they share the shop, so how would you know?!). So watch out for shopkeepers with anger management issues! A handy shop to have on your high street, nonetheless.

When I was looking around for a door company in Woking, my next door neighbour had said that he'd…read moreused Sheerwater Glass. What i'd particularly liked, is that he said that there were problems, but Sheerwater dealt with them quickly and without fuss. I now have first hand experience of this as our beautiful new door, installed weeks earlier than we'd thought possible began to stick. They came round the next day and fixed it. I'll be recommending them to anyone looking to replace their doors or windows.

Repeat customer here. Just got some glass for our green house. But there was only one chap a the…read morecounter, serving so we hand to wait 5mins for a single bit of glass costing £7.

Quick quote, reasonably priced, came within a few hours from calling and carried out the job very…read morewell indeed... would recommend and will use again in future if anything comes up with doors/windows.

From the owner: Supply and install windows and aluminium bi-folding doors, windows and skylights, also Repair.read more