The service was excellent so I felt compelled to write a review. I had an emergency with a window…read morein my apartment, they were able to come and fix it. They had to fix 2 windows, replace 8 cams and 8 balances. Very friendly and reliable. Called me back when they said they would.

Your typical double gazing firm. There have been so many problems over the course of 18 months, i…read morecan only share the top hightights. Enjoy! Full of promises at the begining (thanks for that Andrew Riddle, fit the stereotype perfectly!) and then it all falls apart. First lie was a 6-8 week turnaround as all made in UK. 2 weeks before the expected fit date, i was told it would be in fact 13 weeks! As this was part of a larger project, it messed up the whole plan and delayed the build. Next problem was an incorrect measurement for the 8 meter slide door, my builders had to open up the space for ODC but i get a threatening call from Simon (supposed customer care person) telling me that i would have to pay approx £2000 extra as he had to send his installation team home becuase the space wasnt ready for fitting that day. The problem was at the survey (thanks Elliot), as the space in the wall was already there when measurements were done. So not only did i have to pay for the builders to rectify ODCs mistake, i now had to fight off the snake that is Simon to get out of a £2000 fee for their installers (Which is well overpriced for a 4 man team, but thats another lie). They then botched the installation of 2 bay windows to the front of the house, when eventually i managed to get Operations Director Matt Charge to come to site, he himself described the work as shoddy. I thought that him seeing the problems would help, but it seems ODC have never measured up for or installed a bay window before. They are much better experienced at it now, as they had 5 attempts to rejig, change sills and eventaully change the end windows (twice) but alas, still couldnt seem to understand how to do it. The windows dont sit properly in the bay and i have spaces in the joints where i could get water ingress. They then blamed the walls and lintel saying theyr'e not straight but i showed them a photo of the previous window which they ripped out out, this was straight. The problem went back to the initial survey once again (thanks again Elliot), which was wrong. But they assured me during these attempts to rectify that they have remeasured and that it was going to work. But of course it never did. Also during these 5 attemps, i was now living in the property, and every few weeks/months we would have a hole in the side of the house with damage done to the plasterboard/internal sills and paintwork. I was told they would pay for the internal decroative repairs but of course that was another lie. I asked them to refund me for the bay windows, they declined. I made a claim against my credit card company and they have got back £5000, on bay windows that cost me £10,576.04 (and another £23+k on the rest of the job), but i have to order new bay windows which are now being quoted at over £12k. Not to mention the delays, inconvenience and stress this has casued. These cowboys are not FENSA registered, they tell you they are too big for that (Andrew with that lie), but the reality is it costs them money to be registered and it seems theres no support if you have issues with a dodgy company like this one without it. -- Funny that one of the installers admitted that they had major problems like mine with every 4 or 5 clients. So if you fancy a game of russian roulet, then make sure you buy from ODC.

I despair dealing with this company. Broken dates, promises and assurances. Having originally…read morebooked installation to be completed by September, we still have several issues, wobbly doors, unfinished installations, scratched glass and one set of doors yet to be installed. In regard to the latter, after several exchanges the final installation was booked for today, 16th January, but the fitters failed to arrive. Only after following-up with the company was I informed that they had booked the wrong date. No one contacted me. Their admin person was left to pick-up the slack. Sad that no-one appropriate would take responsibility. Also be warned that the 'slim frames' aren't guaranteed. We ordered those for our two-story windows, but that is not what they installed. Whilst ODC seem to admit their error we still await a solution to rectify this. We have raised these issues with the sales team, head of installation, admin etc and they all pass the buck without accepting any responsibility. We have threatened legal action, but they are unfazed. The final straw is that the newly installed double glazed windows are all quite draughty and certainly offer less noise and weather insulation than our old windows. Overall incredibly dissappointed and an enourmous waste of money, and time.

I needed to have the door glass to my business replaced after a breaking. What I got was fast and…read moreexcellent service.

We had a lantern and a set of sliding doors installed at our property in Henley in April this year…read more The job itself was quite good, all completed in a week, with good communication. However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500. Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this. Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed. We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company. It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor. These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.

I am delighted with the windows provided and fitted by WindowWorx. There was no hard sell - rather…read morea team of people who listened to what I wanted, and gave clear and sensible advice. The cost was extremely reasonable compared to others, and there were no hidden extras. The finished product is excellent and I have received positive comments from neighbours and visitors alike.

Great service and great workmanship. Aside from the banging and general noise that goes with having…read moreyour windows changed I hardly noticed the window fitter was in my house. The staff were polite from those in the office to those who actually came out to fit the window. The office staff needed a bit of a prod on occasion when supply, their very competitive, quote which was the best I got from all the other glazing firms I approached. I was pleased their quote was the best as I do like to try and support local small businesses. So if you need new windows give them a call.

I got 2 windows fitted by this company a year ago. I am very…read morehappy with them. They did a good job, cleaned up after themselves and replastered around windows. they gave me a 10 year guarantee and because they are FENSA registered this will help if I ever sell my house within this time as the guarantee is transferrable to the next owner. I would get them to do further work if I need new windows in the future. As they are a local company, I know that the money goes back into the community and not out of it which would be the case if I'd have used a national company to do the installation.

I have just had 3 windows fitted by Advance - despite the terrible weather. This is the fourth time…read morewe have used them and as ever, thoroughly pleased with their workmanship and professionalism. Can't see that I would have cause to use anyone different next time I need windows. Highly recommend them.

Great bunch of chaps very helpful over the phone. The guy who turned up was very professional and…read morefriendly. We had no problems at all and would happily (as we already have) refer them to anyone looking into replacing their double glazing in London.

Doormatic fitted two electric roller shutters at my property a year ago and were perfect from start…read moreto finish. I visited the showroom first, chose the doors which was quickly followed by a site survey. The fitter arrived and installed both doors with no fuss and didn't leave any waste material behind. I have recommended Doormatic to several friends and neighbours.

At first this company appeared very professional but the day they came to my property in West…read moreLondon to fit the roller shutter to my showroom garage I was shocked. This company drilled in the face of the profile for no apparent reason leaving an unsightly hole. Every fixing into the wall saw the fitters damage with a drill the profile 10 times. The profiles were too short and are not straight. The box section was not secured to the lintel and the seal was too short and wrong colour. The wires were left hanging loose out of the box. They left rubbish behind and demand £150 to fix. Disgusting.