Actually called me back, I called 8 other places. Chris, the driver, called me back quickly, and…read moreimmediately helped me arrange a time and gave a reasonable price. He was courteous and humorous and knew his job and did it quickly and safely. I appreciated his personality and humor, and willingness to help me out in a difficult situation. That's customer service, a rarity today it seems.

El Cheapo is mucho bueno! I traveled to New York to take care of my dad's affairs and needed to…read moretow a vehicle. They set up an appointment between 2:30-3:00. I received a text at 2:45 telling me he was on his way. He arrived, loaded the motorcycle and delivered it as promised. I found him to be very personable and I was comfortable with his professionalism. I enjoyed my time with him and would hire them again if needed.

12-6-21 Had another great experience here. I needed some…read morework done which was going to take most of the day. Due to Covid, they no longer provide a back and forth service to your home. I knew this and was prepared to spend the day sitting in the waiting room. To my surprise, their team offered to bring me home and later came and picked me up. I was very satisfied with the work on the car and also had a great experience with their staff.

My van was towed by AAA at about 1:30am to Bellreng's. The…read morefirst guy from AAA suggested I have my "dead" van taken there earlier in the evening. David, from Bellreng's called me at 9:45am to tell me I needed a new : Alternator Battery Wiper Blades & an Oil Change, plus a few small things. That's how quickly they found out what was wrong. I was expecting to hear that is would be a few days & a couple thousand bucks. BUT, David said all of that was coming me to $1159.70 & it would be done around 3pm. I was shocked & thinking , "yeah, ok". Well, my phone rang at 3:15pm & my van was finished. I went to pick it up & I was quickly taken care of & outta there. The place was clean & did not smell like a garage. My van was just the way I left it. They did not mess with anything or move things around, or have that greasy paper on my floor leftover from them, like all the other places do. I left there with a smooth , quiet ride. No lights coming on, on the dash & my AC was working again. They are quick & don't mess around. I like it there & next time something goes wrong with my van, I'm definitely taking it back there !!!

Charged my 65 year old father $2700 to pull his truck back 5 ft. He got stuck trying to help clear…read moresnow so kids could play hockey. The police ordered a tow and before he even mentioned the price to my dad, he towed it and threatened to tow the truck if it wasn't paid. Beyond that, he lied to my father claiming AAA wouldn't be allowed on City property which is false. It's a shame the City of Tonawanda chooses this shady business to be their contractor. The smallest bit of decency and discretion could've made his business a few dollars and save my dad thousands. Instead, he chose to overcharge because he knew there was nothing that could be done otherwise. Crooks.

The customer service is terrible. I was treated like an animal and on top of that. I was called the…read more proceeded to tell me that I had to pay $250 to retrieve my items out of my vehicle then after a couple of words he called thepolice on me and told me if ever came on his property again I would come up missing . I had to call a friend on the phone for my wellbeing. I HIGHLY DONT RECOMMEND ANYONE (ESPECIALLY PEOPLE OF COLOR) DO NOT GO HERE ALONE FOR YOUR SAFETY

I want to share my limited experience with this company. On 9.27.25 I was waiting to turn out of…read morethe parking lot at the Hampton Inn on slade ave after spending a wonderful evening with my grand kids. Your tow truck came speeding down the road. Thank heavens I didn't decide to turn out of the parking lot too soon. I then followed behind the truck onto interstate 90 when they then started to drive erratic and fast. Then I was blinded by a very bright light from the back of the truck. It was very difficult to see for the remainder of my trip home. I was a ways back so I cant imagine how the car in front of me could see anything. It is already difficult for me to drive at night. This could have caused an accident. Thank heavens it didn't.

Excellent and professional service with towing my vehicle to the mechanic shop. They arrived quick…read moreand the driver was prompt and took care with getting my car up on the flatbed. Thanks for the taking care of my baby!

Prompt. Courteous and easy to work with. They made the process so easy and effortless. 10 out of 10…read morerecommend.

From the owner: A1 Towing & Auto is your go-to source for all of your towing and roadside assistance needs. Give us…read morea call today to schedule a pick up.

My car was illegally towed from Sweeney st north Tonawanda for a "special event" no parking 10am to…read more9pm Saturday 10/19/24. North Tonawanda police did not place these temporary no parking signs within tbe required 12 hour advanced notice and then lied however my surveillance cameras prove they lied. They are organized criminals. The tow truck driver at 7163824455 said that it will cost me $400 to pick up the car literally 1 hour after I was towed. I asked him to break down the fees and he said $150 towing fee, $50 skids fee and $75 gate fee because they are not open on Saturdays. I said that doesn't add up to $400. Then the towtruck driver threw a tantrum and said now I have to pick it up on Monday because he doesn't have to release the car to me today, he said he was going to do it as a courtesy. I worked in fraud investigation for 20 years and my cousin is a federal judge in DC. I will contact the FTC, NY attorney General and DOJ Monday morning regarding conspiracy to defraud if the owner doesn't contact me at 8:30AM to properly resolve this issue. Buffalo FBI 716-856-7800. FTC ​

My mother recently had an accident with her 2000 Saturn. The car was totaled and towed to…read moreCertified Towing in North Tonawanda ,N.Y. It was a very upsetting experience for my Mom and our family. Zach, the owner, was incredibly helpful and understanding. I would recommend Zach if you ever need his services. Thank You Zach again for all of your assistance. I appreciate everything you did to help me and my family!

AT&T Roadside Assistance sent them my tow call at 1pm. I was assured that they would arrive within…read more2.5 hours. Waited 3 hours and called again and was told it was going to be another 30-45 mins. Called again an hour and a half later and was told they cancelled my call and spposedly told RA to send someone else. The guy I talked to, Chris, said he had a truck break down. If that was the case, why didn't he tell me when I called previously? Or call my cell and tell me what happened? Excuses are like arseholes--everyone has them and they all stink!

Great service.Broke down near Isle View park and needed a tow.Brandon came quickly and was very…read morefriendly and helpful.Towed my truck to West-Here Chevrolet on Transit Rd.

John's towing is what you call bad business in the way of charging people extra nominal prices I…read morewas involved in an auto accident I requested that my car be told by my brother who owns his own towing company but somehow John got my car He charged so much that I couldn't get my car out just for him to get my car in possession and use it for car parts it's sickening to my stomach his business is ran cuz he has a connection with Tonawanda police This is what I call KKK

Well intended but grossly overpriced. New York City level charges and damaged my vehicle in the…read moreprocess.