Actually called me back, I called 8 other places. Chris, the driver, called me back quickly, and…read moreimmediately helped me arrange a time and gave a reasonable price. He was courteous and humorous and knew his job and did it quickly and safely. I appreciated his personality and humor, and willingness to help me out in a difficult situation. That's customer service, a rarity today it seems.

El Cheapo is mucho bueno! I traveled to New York to take care of my dad's affairs and needed to…read moretow a vehicle. They set up an appointment between 2:30-3:00. I received a text at 2:45 telling me he was on his way. He arrived, loaded the motorcycle and delivered it as promised. I found him to be very personable and I was comfortable with his professionalism. I enjoyed my time with him and would hire them again if needed.

cash only business, they make up the prices and it depends on how they are feeling which seems to…read morebe always awful considering the hundreds it cost me to get my bike back after they towed it without reason, they are open only during inconvenient hours and not at all on holidays.

Got our car towed. Called to ask the status on getting it towed to a collision shop, when we…read morecalled, the man said "when are you coming to get your plates and stuff out of your car?" To which we were confused because they haven't even towed it to a collision shop to get an estimate on fixing it. And in the background the man yelled "it's totaled!" RUDE AS F*CK , ARROGANT AND BEYOND UNPROFESSIONAL. And guess what, it wasn't totalled. Keep your mouths shut and opinions to yourselves about your customers vehicles unless asked. You're rude and I hope you get the same treatment from someone else in life.

My daughter's car broke down in the middle of the night between Buffalo and Rochester and I had no…read moreway of getting it back to Hamburg. I called Ashley Towing and they were extremely pleasant to deal with. Within a short time they brought her and her car home safely.

11pm on a Wednesday, tried about 10 other numbers from Google and he was the only one who gave me a…read morecall back. Great price, and even better service. I would probably be sol on the side of the 400 still. Thank you!

From the owner: Broke-Down Towing stands out in the towing industry by combining reliable service, customer-centric…read morecare, and a deep commitment to professionalism. What truly makes us unique is our unwavering focus on making tough situations easier for our customers. Whether it’s a minor breakdown or a more serious roadside emergency, our team is always just a call away, ready to deliver fast, efficient, and affordable solutions. We pride ourselves on transparency—no hidden fees, no surprise charges. Our pricing is clear and upfront, ensuring peace of mind when you need it most. Plus, our drivers are highly trained professionals with a focus on safe, damage-free towing and timely service. We know that being stranded can be stressful, which is why we treat every customer with respect and handle each job with care, whether it’s a luxury vehicle, a commercial truck, or a family car. With a fleet of well-maintained, modern tow trucks and 24/7 availability, Broke-Down Towing offers unmatched convenience, accessibility, and reliability. We don't just tow; we provide a lifeline when things go wrong. Whether you're stuck on the side of the road, in a parking lot, or need roadside assistance, we get you back on your way quickly and safely. Our reputation is built on honesty, quality, and dedication to service—making us the towing provider you can trust in any situation.

Stay away will rip you off charged 1390 00 for 3 hrs of…read morelabor to change a clutch fan because I bought my own parts very shady repair shop

We are a trucking company. Out of town .. the job was done. The prices were through the roof …read more.. not because that's what they were. Because we had no choice and out of town. Karma is a bitch

Great experience, Mike met me at my car at the agreed time and safely towed my vehicle to the…read moredealer for repair. He is someone you can trust. Price is what I expected for the service. Highly recommended.

good work by Tony and Troy. will be coming back in the future. nice and professional.read more

I want to share my limited experience with this company. On 9.27.25 I was waiting to turn out of…read morethe parking lot at the Hampton Inn on slade ave after spending a wonderful evening with my grand kids. Your tow truck came speeding down the road. Thank heavens I didn't decide to turn out of the parking lot too soon. I then followed behind the truck onto interstate 90 when they then started to drive erratic and fast. Then I was blinded by a very bright light from the back of the truck. It was very difficult to see for the remainder of my trip home. I was a ways back so I cant imagine how the car in front of me could see anything. It is already difficult for me to drive at night. This could have caused an accident. Thank heavens it didn't.

Excellent and professional service with towing my vehicle to the mechanic shop. They arrived quick…read moreand the driver was prompt and took care with getting my car up on the flatbed. Thanks for the taking care of my baby!

My review is not based on quality of service. It is based on the quality of the employees who work…read morethere. I was teaching a new student of mine to ride (motorcycles). We were on French Rd. at the front of the line waiting for the red light to turn green. The light changed and as we were making our left onto Transit Rd. He took a spill and took me down with him. Dennis and Jeremy came running out to help before we had even stood up. That might seem like a thing most people would do but actually, sadly they don't. But these guys did. So thanks, guys :)

Service was excellent. I was scheduled right away and repairs were prompt and affordable. Would…read morerecommend highly.

Great service. Quick to respond. Reasonable prices. Definitely the folks to call if you need helpread more

Excellent service. Called after my insurance company stated would be several hours before their…read moretow service would be able to collect my car and they were able to make it here in a reasonable amount of time. Helped explain how I should go about submitting for remimbusement and Everything. Highly recommend.

Top shelf professional is helpful, reasonable, and responsive…read more I called 7 other places. Chris responded and went above and beyond to help me. It was just a pleasure to have met this young man.

From the owner: Specialize in brake replacement, pads,rotors, oil changes just buy the parts and let me do the…read morerest. Offering key/fob programming must have cut key and or fob for programming. Don't waste your money at a dealer or weeks for a appointment. If you can't come to me let me come to you and if you need to leave your car but also need a car let me lend you mine until the repairs are done. Call or text me at 716-986-1974 text preffered.