Honest, good brake pricing, was actually available and ready at my sxhdudoed appt time and did my…read morefront brakes while I waited. Didn't try to up-sell me on drums (back brakes). Doesn't turn rotors but half of shops don't do that anymore. Always treated my Dad right. Good shop. Good guys

Owner was honest and personable. Went in thinking I was going to pay through the nose but he…read morecalled back and I was pleasantly surprised. He could have easily gouged me but instead he gave me a break and helped me out. Would highly recommend.

LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

Jerry, Don, Kurt, and team are great, and committed to identity the problem, and fix it for a…read morereasonable price. When work is completed at Levi's, you can be confident it is done right. I have taken my cars to them for about 10 years, and never any experienced any problems with the work they have done. They take the extra step to ensure it is done right.​

We've been taking our vehicles to Levi's for about 15 years now. Jerry, who owns and operates the…read moreplace now, is very honest and very fair. Would not trust any other mechanic with our vehicles.

Brought my car to be repaired they fixed it within a day. The price was decent. I was very…read moresatisfied with the service. I will definitely be going to bring my car to get fixed here again.

They are very honest and do great work. Also very prompt with timelines for anything being done…read more Great communication also

They are very friendly and get you an appointment rather quickly. They are informative in a way…read morethat a women understands and is very honest! I have been to a oil change place and tried to sell me a air filter , that I just had replaced a month before.They make suggestions such as new battery before winter because of years of car , but never pushing. Trustworthy company

Unfortunately, I can no longer recommend M&M car care center in Merrillville. Every time my wife…read moregets an oil change, they recommend service that has already been completed by them weeks before. I called and let them know about it, and they said, "Sorry, we didn't show that in our computer." Then my wife took her vehicle in for a check engine light; they diagnosed it as a water pump failure. Their estimate for repair is outrageously expensive. The dealer was $400 less with original parts. M&M car care was going to put in an aftermarket water pump. They are charging more than the dealership service department.

Excellent customer service! Fit me right in on my day off to repair my exhaust system! I was in an…read moreout under an hour and the only repaired what was needed. They didn't try to sell me an entire exhaust system. Great price!

In my opinion the best shop in NWI! Amazing service and the…read moremost honest Shop I've used in my 50 plus years! You can rest easy knowing you can trust this family owned business.

Super we had a tire patched. It took less than an hour very friendly service and very prompt…read more Highly recommended.

I made an appointment to replace my brakes. Mavis did an excellent job, and was there a little over…read morean hour. Jerry is great! He works with you and he's patient. I will be going back!!!

I very much appreciated them checking for my vehicle issue and they fixed it under the price…read moreexpected. They delivered in speed of the repair too. It isn't too often you can feel like you trust the car mechanic!

Allways good service an good prices. And allways done on time. Jim an paul have allways been goodread more