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    Outdoor power equipment services

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    4 years ago

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    Ken's Mobile Service - On Site Outdoor Power Equipment Service and Repair

    Ken's Mobile Service

    (58 reviews)

    I CAN'T GET KEN TO TAKE MY MONEY! Had a problem with a mower running too fast, and reached out to…read moreKen based on his exemplary Yelp reviews. He engaged quickly, set up a time to come out to my house, spent time diagnosing the mower, and showed me the part that was broken. He didn't have the replacement on the truck and I'd told him I was comfortable replacing it myself, so we agreed for him to come back out and adjust it after I replaced the rocker arm. On the second trip, Ken worked on the mower for a while to keep it from running too fast and pointed out a couple things I'd done wrong when I rebuilt the engine. Turns out I was going to need to rebuild the motor again to fix the internal part that wasn't working right. I tried to pay him for the 2 trips and he said he couldn't accept payment since he didn't get it to a full running condition. I have now rebuilt it, gotten it running again, and reached out to Ken to adjust it. He gave me detailed instructions over e-mail to make the adjustments myself since he knows I'm handy, and has declined my 3rd attempt to pay him for his services...again since he says he didn't leave the mower fully functional. You don't see this level of integrity, honesty, and consideration out of many people these days. If Ken won't let me pay him, the most I can do is give him a 5* rating anywhere I can. Great guy, and I would HIGHLY recommend him to anyone needing small engine repair.

    Ken was great, fixed my mower in the driveway and even explained to me what went wrong and how to…read moreavoid it in the future. There's a bit of a wait for service as he comes to you, but it's worth it! Thank you!

    A Plus Outdoor Power Equipment

    A Plus Outdoor Power Equipment

    (37 reviews)

    Came here to get my craftsman lawn mower to get checked out, we purchased it brand new and after a…read morecouple of uses it stopped working. After about a week in the shop they called me back and had my mower up and running. Total cost was about 80 dollars with 35 dollars put in for a deposit. Got my mower back and up and running in about a week and a half so had no complaints. Service was quick and easy! Will bring my items back if something else happens (lets hope it doesn't)

    Well now I know why they have such a bad review here. I have gotten work from them before and I…read moreguess I got to give them credit for fixing an item but you are only as good as your experiences and so my second time here to come and pick up an item, I waited 10 minutes until I just walked out. I walked in to pick up an item that they called me and told me it is ready. I walk in and a guy had just jumped out of his truck right before me so unfortunately he gets to be first, the guy at the counter says I'll be with you while he's working with someone else, because of smartphones yes I can let the 8 minutes, the 9 minutes past and then I look down and realize I am at 10 minutes plus. Now they didn't say anything to me during that time, like hey another minute. So I left and I will come back and pick up my chainsaw but this is ridiculous. Here's what you got to do when it comes to customer service if you guys really care about your Google and your Yelp review rating, if the customer you are helping has taken 10 minutes and you think that it is going to take longer, address me and find out what it is that I need perhaps mine will take 30 seconds, take the $18 that I owe you, give me my chainsaw and get me out of there. Focusing in on just the one customer in front of you allows this review, allows my situation to happen. I did hear other people in the back and the guy at front at a minimum should have called for help. I've worked across different industries and customer service has been included in that I can tell you if you told a customer who saw me waiting for 10 minutes behind them, give me a couple seconds to get this guy out of here and then we will finish with you especially since it looks like yours may take another 10 or 15 minutes. That did not happen, no I don't want to talk to a manager you guys don't have to try to reach out to me after the fact, you already know that your Yelp rating is a one star I'm pretty sure you should work to improve that and this kind of thing would not happen.

    R A C Repairs - outdoorpowerequipmentservices - Updated May 2026

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