I have been a loyal ASB customer all my life!…read more Their friendly service is great and I always feel like they are trying to help me rather than their bottom line. I find the ASB app incredibly helpful and convenient which is such a bonus I don't know any awful lot about the banking sector but their consultants are great. They also offer great advice! Well done ASB I will be a customer for life

''twas a couple of nights before Christmas and I was stressed out because my mother had sent my…read moreChristmas presents up by courier but due to the inner city problem of apartment living I couldn't just get my packages delivered straight to my house, oh no that would just be too simple! The kind people at the post shop here really helped me out, by suggesting an easier option of having it delivered to the post shop itself and I would collect it from there. The post shop not being far from my place, I was happy. The lady I talked too once I got there was so helpful, and found my parcels quick smart. She offered me a smile and a seasonal candy cane and I was on my way.

I have convinced my friends to switch banks purely because of the service and the simple handiness…read moreof having a post office at your bank. It's genius. In every one I have been to the staff are always so polite and nice and weirdly calm. Even during the chaotic christmas time when theres lines for miles. I am terrible at posting and postage and postal whatever. They always know what to do. And even more the other day I was so surprised when I went in to do a posting of something picked the packaging ripped it open put my stuff in it took it to the counter and then expected a simple transaction. And the lovely lady actually said to me oh no dear you can actually get a much cheaper option - and went on to show me how to work their products to the best of my value. Who does that! What company wants me to spend less on their products. It was so refreshing to get such lovely service. My local in Titirangi is especially awesome. A lovely older lady and a husband and wife team running it. It is the smallest little spot ever but still brilliant.

I'm one of those long time Westpac customers who've never thought the service was very good, but…read moreI'm just too lazy to change banks. In fact the only reason I'm this Westpac branch three stars is for the fabulous customer service I get from the teller called Keiko when I visit. Keiko is the nicest teller I've ever been served by, anywhere. She's so smiley and she chats to you in a totally relaxed way...like you're both (shock horror) real people! She's also really fast and knows her job well. She usually sits to the far left of the row of tellers, so cross you fingers while you're in line and you might just get Keiko the next time you spend your lunch hour in the queue!

A great fitout. Long line waiting . No teller eye contact . The reality doesn't fit the marketing…read moreor fitout hype. .what a waste of money when not enough people to serve and help .

Post offices seem to be the bane of most people's lives. It's never a pleasure, the layout, the air…read moreof impatience, the waiting in line - because there's always a line, isn't there? Mount Eden Post Shop is slightly different. Yes, there's sometimes a line, but more often than not there isn't. I think it's because the place is tiny - nobody knows it exists. Come think of it, the establishment is smaller than my bedroom. Cramped yes, but I like to think of it as cosy. What they lack in size they make up for in politeness and sometimes even friendliness - especially towards the regulars (ie. Me).

I felt obliged to do a review of this bank because I found the service exceptional. It isn't the…read moremost exciting review but I was extremely impressed with the staff there that I felt they deserved to get some nice comments out of me. I went to this bank to deposit some money into a friends account. I wanted the money to go in straight away so they informed me that I could do this via their cash depositing ATM which is just outside their store. A staff member came out with me and stood there helping and explaining everything to me for about 10 minutes and making sure I was happily on track with what I was doing. They were very friendly and it was the end of the day too when most people have had enough and I was being slightly retarded not reading out the bank account number properly and not understanding how to put the coins into the machine etc but they were very polite and patient! 2 thumbs up Westpac Saint Lukes!

As of now...im finding it an extremely long wait for my debit card…read more I arranged to have this item couriered to this branch last week (for a fee of course), with me pop in to pickup and sign it. I have personally visited the branch since the confirmation that the item is on its way (by Courier) only to be told that it was not in yet... The staff member who served me on the day of my visit appeared puzzled that the card was still not on site given that enough time had passed for delivery (she kindly agreed to waive the Courier fee, yep! brilliant no prob, cheers). Update: Another day has gone by without any contact from the branch. Hmmm..hope the Courier guy hasn't misplaced or forgotten to deliver to the branch. Hope the branch contacts the Courier company to check what's happened. Hope they get back to me soon to just check in and give me a 'sitrep'. Hope i get a call about er...hope hope, hopety hope... This would not be too much of an issue usually however the reason it is an issue is - i have online purchases backed up some days now. P.S. Cards are issued in Auckland, I live in Auckland, plus i've paid a personal visit already, i shall now consider this wait - 'an extremely long wait'. Regards, Man in waiting

Beware, very poor communication. I recently transferred my…read moremortgage and was promised no fees and $2014 cash into my account. During the process I had to spend $500 on a new valuation and then was charged another $200 fees from my previous mortgage provider. If i would of known I wouldn't have bothered. For you information.