''twas a couple of nights before Christmas and I was stressed out because my mother had sent my…read moreChristmas presents up by courier but due to the inner city problem of apartment living I couldn't just get my packages delivered straight to my house, oh no that would just be too simple! The kind people at the post shop here really helped me out, by suggesting an easier option of having it delivered to the post shop itself and I would collect it from there. The post shop not being far from my place, I was happy. The lady I talked too once I got there was so helpful, and found my parcels quick smart. She offered me a smile and a seasonal candy cane and I was on my way.

I have convinced my friends to switch banks purely because of the service and the simple handiness…read moreof having a post office at your bank. It's genius. In every one I have been to the staff are always so polite and nice and weirdly calm. Even during the chaotic christmas time when theres lines for miles. I am terrible at posting and postage and postal whatever. They always know what to do. And even more the other day I was so surprised when I went in to do a posting of something picked the packaging ripped it open put my stuff in it took it to the counter and then expected a simple transaction. And the lovely lady actually said to me oh no dear you can actually get a much cheaper option - and went on to show me how to work their products to the best of my value. Who does that! What company wants me to spend less on their products. It was so refreshing to get such lovely service. My local in Titirangi is especially awesome. A lovely older lady and a husband and wife team running it. It is the smallest little spot ever but still brilliant.

BNZ bankrupted me and actually had their agent fake the invoices they included as evidence to the…read moredisputes tribunal application they lodged against me. They also returned the cheques I sent them to pay off the credit card debt and refused to accept any payment arrangement. BNZ then sent a private investigator to my house and I had to defend myself in the high court. I was not allowed any lawyer and had to prepare all my own high court documents. The names to watch out for are Karen T-E. (BNZ). She is behind it. Carlile Dowling Solicitors (Carol H), Mark A of EC Credit Control (NZ) Ltd and Amy H, SB Law (Christchurch). I have made many requests to our NZ government to put a stop to banking and insolvency fraud in NZ, but they refuse to acknowledge the problems. I literally had to wait until after I was discharged from the bankruptcy to get my other creditors paid, because BNZ took away their rights as well. I make this review to appeal to banking customers in NZ, don't bank with BNZ, because by doing so you are allowing their illegal banking practises to continue.

Feeling right at home at ANZ! We've recently moved our…read morebanking to ANZ and what a smooth thanks to their personal service at the central New Lynn branch of ANZ. Our business banking manager, Nicola, and her assistant, Pratika, answered all of our questions, made sure we had all of the correct things in place and when we did discover there was a small issue that needed fixing on one of our accounts they immediately rectified the matter, following up emails with phone calls to make sure things are right. The New Lynn main Great North Road branch is currently a bit cluttered due to street upgrades which thankfully should be done soon, but that has no reflection on the interiors which are, as you'd expect from one of our biggest banks, very modern and professional.

I have been banking with ANZ since I came to New Zealand four years ago and I must say I can't…read morecomplain. Even when we opened the account, the woman we dealt with was great, explaining everything and not pushy in any way. We actually left that day with 2 eftpos cards and this made those first few weeks in Auckland much more convenient. In England, they send them out in the post, then they send the pin out separately and it's all very inconvenient. I had to change some cheques in sterling from the Inland Revenue in the UK and ANZ processed them without any hassles. Mind you, I did have to wait about 15 minutes and the people behind me in the queue were grumbling. Still when the assitant swivelled round the screen to show me how much Kiwi dollars I got for a cheque for GB600, I was a very happy man!

I have been a loyal ASB customer all my life!…read more Their friendly service is great and I always feel like they are trying to help me rather than their bottom line. I find the ASB app incredibly helpful and convenient which is such a bonus I don't know any awful lot about the banking sector but their consultants are great. They also offer great advice! Well done ASB I will be a customer for life

This is a pretty small bank, but I guess Pt Chev isn't a huge suburb. This bank has been here for…read morealong for a long time. Apart from earning it the distinction of being my first ever bank, it also means that it's quite an old building, built before the aesthetic for banking became all reflective glass and plastic. This is a bank that looks like a bank; I bet you could film an amazing heist here. I've always had pleasant experiences with the staff here, although to be fair I've never asked them to do anything difficult. But they're friendly, and helpful in that scripted way that bank staff are trained to be. Actually going back to the building - it's got really high ceilings for a building with such a small footprint. And that's really nice.

I had a wonderful experience visiting Westpac in Glenfield, situated in the Westfield Mall…read more The reason I was popping in to this branch concerned my little one and the fact that I wanted to start a bank account for him. Although he's not old enough to realise what money is yet, in the future he will thank me for giving him a head start in life. So my appointment to see a friendly staff member went very well, I was seated comfortably in the office, and filled out a few forms, provided some important documents, and everything was finalized within a few minutes. My little one, even received a free Westpac trust helicopter money bank. The professional help and manner at this branch is superb; and I was even helped with depositing my money straight away into my boys account via the machine, very innovative and time efficient! Thank you Westpac you remain the best bank in the world!

I found this company through facebook. I'd been declined at a car dealers for finance in Manukau…read moreand needed a car for work. I don't have a great credit history so I thought I would get declined again but I got a message asking for my bank statements and licence and got approved the next day. Really friendly and helpful guy on the phone too. Got my car sorted, the guy even got me a few hundred of the price when he called the dealer.

One of the best mortgage broker agency in New Zealand. They are awarded, trusted and respected…read morebrokers.

From the owner: We are independently awarded NZ's top mortgage & insurance adviser and the first financial service…read moreadvisory business to be recognized at the Auckland Business Awards for Excellence in Customer Service. Get a fully personalised phone consultation.

Located on Three Lamps, Ponsonby is the only Kiwibank & Post office on Ponsonby Road. They have 2…read morequeues: one for NZ Post and the other for bank transactions. They have a selection of greeting cards, prepaid gift cards and a couple of computers available for customers in the branch. The staff are efficient, however there are normally long wait times! This is my local so I usually tolerate the delays ha! It makes a difference though when they apologise and smile.

This particular branch of the PostShop / Kiwibank deserves a special mention for it's extra…read morefriendly staff. They always take extra time to ensure that you're completely satisfied with the service, rather than rushing your transaction through when there's a queue behind you or it's just before closing time. There are two separate queues, for the Post Office and for Kiwibank, which is great if you just want to deposit some money or make a withdrawal and you can bypass the people posting big parcels. It's conveniently located at the Three Lamps end of Ponsonby Road, with an ATM machine outside. There'll often be a busker located conveniently beside said ATM... so withdrawal with caution or you may be guilt-tripped into parting with your cash sooner than expected!