UPDATE: The artists at Qulture stepped up to resolve our issue, which shows how special this art community is and exemplifies what has drawn us to Qulture Galleries over the years.
I'll leave the original post below for context, but the short story is that we bought a painting at Qulture in February 2024 from artist César Valencia who was displaying and selling art there as a guest artist, but not a resident artist (although he represented himself as being a resident artist including when we talked with him, via Google Maps listing his place of business at Qulture and two Facebook pages indicating he was an "artist at Qulture"). Trusting our previous positive experiences at Qulture, we paid US $650 for a large painting of a fish that Cesar agreed to ship to us, but the painting never arrived and Cesar told us it had been damaged in transit and he did not have the time or ability to fix it and re-send. He refused to refund our money or figure out a compromise and just took our money. Too much time had passed and our bank was unable to reverse the charges.
We brought this to the attention of Qulture via the original review below, and Qulture's owner and the resident artists jumped into action to help resolve the situation. They were unable to obtain a refund from Cesar, but offered to paint and send us a replacement for the piece that we never received. A huge thanks to Barbara Stenz, Marg Heeney, Julia Swann and Gabriel who helped us resolve this issue and especially to Barbara Stenz, who graciously agreed to paint and ship us a replacement piece free of charge, which we received in November 2024.
What was originally an infuriating, disappointing and depressing ordeal that we thought would preclude us from ever wanting to go back to Qulture again turned out to be an example of the spirit and energy that drew us to Qulture and its artists in the first place. We are looking forward to returning to Qulture when we are in town early next year to thank everybody in person for rectifying this situation.
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SCAMMED OUT OF $650US - BEWARE BUYING ART HERE!
We bought an awesome large paining of a fish from César Valencia for over $650US and since it would have been expensive to ship on the frame, he suggested having him dismount and ship it as a roll since he had apparently done that with a client recently. We paid for the piece via credit card through Qulture and were excited to receive the piece in a few weeks.
A month went by and the piece had not arrived so we contacted César to see when it might arrive. He informed us that the piece had been damaged during shipping, but that he was going to pick it up from the shipping company, try to repair it, and then send it again. Several weeks went by with no word from him so we contacted him again and he said that he was busy and was trying to repair the piece, but that it would soon be done. Weeks went by again and when we contacted him for an update, he said he was too busy to repair the piece and send it back to us.
We were naturally very disappointed, but just asked him to refund our money on the credit card. He agreed, but several days later said he had no idea how to refund our money and said that he would keep trying to fix the painting and send it to us. Given how slow it had been and that we didn't know how damaged the piece really was and if it would even be in a usable condition if and when it arrived, we suggested that we find a way to reverse the credit card charges with our credit card. We agreed to try to dispute the charges with our bank, but after a month, the bank ultimately said that the vendor would need to reverse the charges and denied our request.
When we let César know what happened, he initially agreed to give us a full refund via PayPal, but then changed his mind and said that he only wanted to give us back 70% of what we paid, not including tax and additional credit service charges. His rationale was that it was our fault that the painting had been damaged, and that we should be liable, because it would not have been damaged if we did not need it to be shipped. He admitted that the piece was actually too damaged to re-sell.
However, that was the last time we ever heard from him and he has been completely unresponsive to our multiple attempts to contact him for over two months now, as of the time of this review. It looks like we got scammed out of over $650, which at least to us, is a lot of money.
We are sad and disheartened by this whole experience and hope that others won't make the mistake that we did by trusting that we would be treated honestly and in good faith by Qulture and its artists.
UPDATE: We finally heard back from Cesar after nearly three months and he refused to reimburse us any of our money or send us the painting that we bought. He called our request "ridiculous." Again, so very sad, confused and disappointed by this experience at Qulture and Qulture Galleries with Julio César Valencia Art. read more