Went mid afternoon on a Saturday and all but two little furry hamsters were adopted. Great for…read morethe hamsters not so much for us. Store was otherwise typical of other pet smart stores busy with those coming in for supplies and the groomer was at work with several dogs.

Grooming is sloppy to say the least. It looks like they're use to an assembly line style for…read moreshaving dogs the same regardless of size. Originally they said they won't use the shaver in my puppy because it scares them and they hate grooming afterwards. Well my puppy returned with a shaved belly and privates. She looked terrible and it irritated her tender skin. She was licking it for the following 3 days. All she needed was a bit of clipping. They clipped the fur poking her eyes but didn't pay attention to other areas of her face. I would not recommend PetSmart groomers. They could have looked at the dog and made recommendations instead of making assumptions. They lack customer service communication, clarity, and plain old common sense. It was a terrible experience for my puppy and she came out looking uneven. I can't believe i paid for that!

Super flexible and the ladies are so lovely! Our dog loves it there! He comes home exhausted…read more Which is great for a puppy

I have boarded my dogs there several times. My dogs seem to love it there. They are boarded at…read morenight and doggy daycare during the day. I know they are well taken care of and it normally takes a day or two for them to recuperate because they are worn out when they get home.

Love taking our dogs here!!! They're consistent and love on our pups so well! We highly recommend…read moretheir grooming and daycare services!!

Laura is an excellent groomer. She listens and follows my preferences for a great looking poodles…read moreevery visit! Thank You, Laura!

I highly recommend Citadel K9. I was so frustrated with my dog that I was in tears. I thought I…read morehad purchased a sweet, loving Cavalier King Charles Spaniel, and it turned out I purchased Kujo, the attack dog. My dog was terrorizing the house, biting all of us. He bit me right through my lip, my hands were bleeding heavily every night, and my son was scared to death of him. Not just aggression but he had zero manners; I couldn't teach him anything on my terms; it was always on his terms. He would run away from me, and I couldn't catch him. After three weeks with Alex, he is a changed dog. He listens, doesn't bite, and controls his impulses; I am amazed! If I didn't know better, I would think he switched dogs on me :)

From the owner: Citadel K9 trains all breeds of family dogs. Citadel K9 trainers are among the most experienced in…read morethe nation at training both family dogs and elite K9 protection dogs. Our trainers have trained 1,000s of dogs for General Obedience, Family Protection, Military, Police, and Private Security. Each dog that we train lives with us during the training process. We send videos to the dog owner regularly to show how the training is going.

I have a bernadoodle, Lucy. We have tried several trainings, online and Petsmart. They helped her a…read moretiny bit but never dealt with Lucy's specific issues. She turned a year and was still difficult on a leash, jumping on guests, and very high energy. I didn't want to leave her somewhere for them to train. I wanted to train her. I saw a dog walking in the park and it was sooo well mannered, I rolled down the window and asked. Next day had a free evaluation with Mindy and that was the beginning of getting my dream dog. She went 4 days and I picked her up at the end of the day for my training. We are currently in our year long group classes and both Lucy and I look forward each class. We are out in real life situations to continue our progress. There are not words to express how thankful I am to all trainers we have worked with!!! Mindy and crew are the absolute best!

Training was a joke. What was meant to take 5 weeks took well over two months. The trainer worked…read morewith my dog for maybe 10 minutes tops per lesson and then sat around for the next 50 minutes. Cancelled lessons on me the day of and even hours before constantly for personal plans. When I reached out about my issues with training I met with another trainer because it was agreed the training needed to be started over. We had one training session before I started working two jobs. I reached out and asked for a refund since I would no longer be able to do repeat training. Owner was supposed to call me but instead chose to text which shows how unprofessional they are. They insisted there would be no refund and my only option was repeat training. They were rude and condescending and completely unwilling to help or work with me. I asked for a copy of the contract I signed which does not say anything about no refunds. They told me that since their trainer had already been paid they couldn't help me. Unreal. The reason I signed up when I did was because I had just gotten my puppy and wanted to start training ASAP. I was unemployed at the time so the expense for training was a big one, but I believed it to be worth it as I had hopes for this dog to be a therapy dog. I had plenty of time then to go to training and work with her at home. With my new schedule for work everything would be far too disruptive. The contract I signed even states that for best results, things need to be completed in a timely manner. However the owner of the company tried to tell me even if the trainings were spaced out over a year it would be fine. I would have been better off watching YouTube videos and working from those.

We had a bloodhound trained by Mark. Best dog!! I highly recommend his business and him personally.read more

BEWARE! DO NOT EVER TAKE YOUR DOGS TO THIS MAN! The negative reviews only touch upon the least of…read morethe issues with this man. Anyone who commented positively only does so because they are clueless as to what went on behind the scene. He is brutal, barbaric & achieves that "trained" dog appearance by fear and breaking a dogs spirit in a completely unacceptable way, by any dog lover standards. He himself is rather odd & absent minded as if running in 30 directions going no where. He conducts HIS daily activities at HIS home as if just another day, regardless how many dogs are in his care for training, without any real sense he is being paid top dollar to actually spend time with his furry little clients & TRAIN them. He actually spends little to hardly any time with them. Dogs sit in cages. All day long. His belief, as some reviews allude, dogs are meant to be in cages atleast 85% of the time & should only come out when directly played with. He does train with hot dogs. They respond to this garbage, because they are starved. Fluffy will only be let out of his cage once or twice a day to pee & the 15-20 mins of so called "training" or attention he will give him. Then back to the cage for another 8-10 hours. We made the mistake of taking multiple dogs to this man through a misguided friend's referral. We spent many thousands of dollars we didn't have to waste, with the expectation in return we would have well behaved family pets. Our dogs, typically a family protection breed, learned NO obedience or social skills but say the word CAGE & they stop dead in their tracks & immediately retrieve (at high speed) back to their crates and cower. We wonder with what brutal force and barbaric means these beautiful protection dogs were beaten into submission that they would disregard their natural inbred instincts in the short 10 day training time they were with him. As far as lifting dogs up by their slip knotted choke ropes he uses on all pets, and flinging them in the air, that is also TRUE. We witnessed multiple owners dropping off or returning to pick up their pets during our time there & watched in horror as some poor dogs made the mistake of desperately trying to run to their parents to take cover. He jerked the leash so hard & fast, the little guys went airborne 5 feet off the ground, by their necks, as they were flung across the room into a stack of cages, missing the openings, then he grabbed them before hitting the floor & roughly threw them inside the cage & shut the door. We gasped! This man is definately NOT an animal lover, rather an animal abuser that charges top dollar to basically break your dog's spirit & uses pure fear for their motivation. He spent very little to no time with OURS & it showed in their lack obedience & social skills, which was vitally important for them to learn. As lifetime pet owners and lovers of animals we strongly urge anyone thinking of training their dogs with this man, to run as fast the other way as possible. This is NOT training with respect & positive reinforcement. If people keep paying him top dollar to kennel board their pet, which is all you will get, he will be able to continue his abuse and financially benefit from it. YOU HAVE BEEN WARNED.