In mid-April 2025, I rented a climate-controlled small unit as I was beginning the process of selling my home. Between late April and the end of June, my family helped me store items in the unit. These were not material possessions--they were deeply sentimental. My daughter was born with health issues, and the items included her medical gifts from CT Children's, her baby clothes, and a few miscellaneous furniture pieces.
As my home was in the process of selling between late June and July, I hadn't returned to the unit until Friday, July 25th. When I entered the "climate-controlled" building, I immediately noticed the hallways were very cold. But when I opened my unit, I was hit with a gust of warm, humid air. At first, I was slightly annoyed, thinking my family hadn't stored many items in this unit--especially since my other climate-controlled unit in Thompson, CT, was getting full.
As my mother and I began moving things around, I quickly realized something was wrong. All the boxes were damp, and the plastic totes had a sticky, wet feeling. Then I saw it--mold. Mold was everywhere, covering all of my belongings.
Let me be clear: these items were not stored in a basement. They came directly from my home, which had just passed inspection with no signs of mold. These were everyday items from a clean, safe environment. I took photos and videos. The unit had no ventilation--none. The longer I stood inside, the hotter and more lightheaded I felt. The walls were brick, and there was insulation at the top, but no airflow whatsoever.
I immediately called the front office and left a message, as it was after 5 PM. The next day, the manager--who was very kind--called me back. After I explained the situation, he told me that mold wasn't covered. I explained again that the mold could not have come from my belongings. These were my daughter's irreplaceable items. He said he would speak with the owners.
In the end, they refunded me two months' rent and offered me a free unit. But I would never accept that offer--I have zero trust in this facility now. I trusted them to protect items that meant the world to me, and I was left feeling dismissed and heartbroken.
I rarely leave negative reviews, but I feel compelled to warn others. If you want your belongings kept safe, look elsewhere. The owners clearly do not care about their customers. Even when presented with clear evidence that their "climate-controlled" unit had no ventilation, they did nothing meaningful to make it right. read more
