I called QuickPro due to high number of 4 to 5 star reviews. After speaking with dispatcher, I looked forward to getting 1 key and 1 remote for my work truck and I felt the price of around $200 given by dispatcher was reasonable.
Orey (spelling?) called fairly quick to confirm visit. However, he needed to reschedule 2 times from our initial appointment time of 1030, 1130, to 1200.
Before and upon arrival, I verified with him what I am looking for (e.g. 1 key and 1 remote). He then gave me a price of $150 for just the key and $250 for the remote. I sensed right away a case of bait and switch. I was not happy and surprised with the price hike, and I told him I will use another company.
He said, "Okay, what about $275 for 1 key and 1 remote then?" I said, "No, my budget is $200."
"Okay. I'll do $250."
"I am not able to pay more than $200, Orey. Let me have my key back and I will just use another company."
"Okay. I will go ahead and do $200. But with a $30.00 service fee."
"Orey, give me my key back and I will go with another company!"
"Okay. Okay. I will do 1 key and 1 remote for $200."
At which point, I texted him to confirm our conversation as he proceeded. Also, if you want to hear this meeting entirely, I have the audio recording of the above to prove this unfortunately happened.
Few minutes passed, I get a call inside from Orey that he does not have a remote and he's 'gonna charge me $150 just for the key". I told him that's not what I ordered and it's not acceptable he did not come prepared. I did, however, make the concession that he gets the remote and the key to me next day, and he agreed.
***Note: After Orey left, another locksmith happens to be in the area unlocking/setting door locks for a neighboring business. I asked him what price he'd charge for 1 key and 1 remote, and $200 was exactly his number."***
Next day, Orey and I reconnected at 11am. At this time, he asked if I could pay him cash. I told him only Credit Card and must get a receipt, while finding his cash inquiry to be uncomfortably fishy. After the card was processed, I was presented a hand-written 'invoice', but the TOTAL field was left blank. By this time, I couldn't exactly trust Orey so I told him to properly fill it out before signing. He wasn't happy about this, and complained I was 'being suspicious'.
Rightfully so for me to feel suspicious and I do not appreciate the aggressive sales pitch hustling me to pay more. Even more, for me to be told being "suspicious", Orey and his company should realize this is highly unprofessional.
Thankfully, regardless to the negative experience I've had being hustled, I eventually got my 1 key and 1 remote. My goal with this post is to shed light for all future customers to never have to go through the same experience I went through.
Good luck!
***Review 4/23/2021 UPDATED***
Received a call today 4/23/2021 from Henry (aka dispatcher) who sounded sincere on the phone with me apologizing on behalf of the company he works for. He emphasized in how much effort QuickPro owner, Mr. Terry Jenkins, puts into creating positive reviews and reputation.
Henry acknowledged Orey was unprofessional when he complained to me being "suspicious", and he agreed Orey should have had the remote with him on day 1 because the are only 2 types they use.
I declined Henry's offer to $150.00 buy me out of my review, and maintained my position where my review is intended to shed light for anyone potentially considering using this company in the future.
About 3 hours prior to this update, it appears a positive review posted under Mr Terry Jenkins' name was posted on Google Review to support Orey's actions as valid. read more