Owner very politely explained that he did not fix computers. He was kind enough to direct me to an…read moreApple approved repair company in Georgetown, DE. Thank you!

Jason's Computer Service team are professional, courteous and efficient!…read more I was familiar with them from years ago and am visiting the area for weekend. An issue with my Mac occurred; and Maureen fit me in with no appointment on a busy Friday morning. William listened, patiently, to my two issues and immediately initiated a full diagnostic. He expedited service. Rather than having to leave my laptop for a couple of days; my laptop was fully restored and running within 3 hours! The fee was very reasonable.

I called for a repair on an old Mac. They couldn't help me but quickly provided a referral. Nice…read morework, thank you.

I was looking for certain items at a big chain electronic store, but they didn't have a lot on…read morestock. From what they did have, there wasn't much variety. I found this place and they had a TON of options. I ended up liking their merchandise better than the stuff I saw at chain stores, because there was more variety. If you want to ask a ton of questions to choose between products, they're great with that too. Their customer service was great, too. They helped me choose the best valued option, and the price was a good value for what I was getting.

A great professional experience - dropped my iphone 6x plus at home & the screen was replaced in…read moreless than hour (even replaced my screen saver) - I couldn't be happier!

cheap repair. fixed my busted screen in ten minutes. I can't tell a difference between this screen…read moreand an iPhone screen. highly recommend his service!

I brought my I-Phone 6s in to have the screen replaced. I should have known, when I was directed to…read morebring the phone to the counter in a Chinese restaurant that this could be trouble. They replaced the glass screen, well done. The problem is that now the home button does not work to wake up the phone, and the double-tap on the home button for "reachability" feature does not work. Reachability is when you double tap the home button and it brings the apps in the upper part of the screen down to where you can reach them with your thumb...not so much anymore. Both features worked correctly before Ton's "repair". I brought the phone back to Tony who took it apart, blew on the inside (I guess to remove microscopic bits of dust) and reassembled it. Still doesn't work. When I challenged him and asked for my money back, he basically told me to bug off. OK, now that I have bugged off, I'm writing this review to suggest that you find another place to get your phone repaired (unless you also want Chinese food). The Apple store doesn't have the egg rolls, but they will probably do the repair correctly. Tony, I'll still accept a refund.

Very happy with service. Cut my cable line while mowing and the "best TV repair man" came out after…read morehours to fix my cable so I wouldn't be without TV. Super professional with fair prices!!!!!

This company is amazing. The owner, Mark Carroll, is probably the best IT specialist I have ever…read moremet. I'm a lawyer and in this business your laptop is everything, Mark has saved my laptop time after time. While I was in law school, I had to complete certain summer internships to graduate. During one of my summer internships I was required to have a local IT company (which I will call IMPACT) download software onto my laptop, as it was the IT company the firm I was working for used. After my summer internship, IMPACT's software destroyed my laptop and made it non-functional, and I was not in a position to purchase a new laptop (and this laptop has certain sentimental value). IMPACT subsequently refused to repair the damage they did to my laptop after the summer internship ended, saying that, since the summer contract for my laptop ended, "it sounds like a YOU problem." At the time most of the damage manifested, I was back out at law school in Boise, Idaho. I called up Dimension X and Mark Carrol was able to get into my laptop remotely from Maryland where he made it so my laptop would stop crashing long enough for me to finish out the semester. When I returned that summer (summer of 2018) Mark did a full reconditioning of my laptop and it was better than new. That summer, the firm I was working for fired IMPACT and hired Dimensions X and LOVED THEM! Whenever the firm had an issue, Mark could simply resolve the issue without even having to set foot in the firm (yeah, he is that good). Fast-forward to 2020, and my laptop began to display signs of normal wear and age. I honestly thought that my laptop was just needing to be replaced as they do not last forever. Not to mention the fact that I spent 11-14 hours a day on my laptop, 7 days a week for 4 years. The laptop was really struggling, was slow, and the fans would come on like she was straining to keep up (it also had issues with legal research results which I won't bore you with herein). When I called up Mark to see which laptop I should purchase next, he told me that he believed that he could service my current laptop and make her shine once again. He came and picked up my laptop last Thursday and, sure enough, I just got my laptop back today (05-19-2020) and Mark did not fail to impress, once again. My laptop is running like I just took it out of the HP box; just like when I first bought her in 2016. Whether you are a law firm or other type of company where computers are integral to the operation of your business, I highly recommend this company. Mark will not make up excuses or try to "write off" your technology concerns. He will vigorously search until he discovers the problem and fixes it. In my case, Mark discovered that my virus software was causing my laptop's issues, I never would have thought of that in a million years. The virus software was causing my legal search results to come back inaccurate, as it was messing with the online search engine. This was a new issue because I have been using the same virus software for four years. However, it now makes perfect sense because these issues all started right after I purchased and downloaded the annual 1-year license, so it must have been something with this years updated license that caused the problem.

Been dealing with Mark for years. Complete set up and just service.Could not ask for better service.read more

Ron, of Cook's TV installed our TV system and house wide sound system 20+ years ago and provided…read moreexcellent follow up service. However we were forced toward Direct TV. Recently we had reception problems and the online Direct TV service representative was unable to solve the problem and we were told that a service rep. could not come for 1 1/2 weeks + we needed a new control box ($100) and we needed a 2 year service contract (approximately $9.99/mo.) Faced with being without TV for 1 1/2 weeks I called COOK'S TV and Jen answered, consulted with service man, James, and immediately sugested resetting the Direct TV control box. Within 2 minutes the Cook's TV team solved our problem and negated the anticipated extra Direct TV expenses. Cook's TV proved to us again how competent and customer oriented they are!! THANK YOU COOK'S TV. Wayne F

I had a wonderful experience with Jennifer who walked me through numerous steps on a TV brand…read morelittle known to her (or to me). She even did some research and called me back rather than simply sending a technician. A very special and personal experience. Thanks -- Elinor F.

Larry W. I called Mason 1:30 told him the problem. He said…read moredrop it off I did and he called me at 3:30 and said I could pick it up. I work from home on my computer so the service he gave me was great and the computer works great also. Thanks Mason