Even though it was 9am and there was a blizzard warning out ,the gentleman behind the counter was…read morein a great mood . He was the best customer service representative you could ask for .

The service was amazing! I ordered a battery online and it was ready for pickup quickly. My battery…read morehad a piece broke that made changing it a little more difficult, but they figured it out and had it all ready to go for me. I appreciate the work they put into this to help me, and didn't just send me off to another place to pay more money. I did not get their names but both gentlemen were very helpful! Thank you!

Worst customer service ever the lady that was working today was so rude and not professional at…read moreall. I came in to replace a battery but she said "I don't see a point" I'm sorry did I come in to get your opinion of did I come in to get a brand new battery that I was gunna pay for. And she continued to go back and forth with me saying she didn't see a point that is was this and that. All I wanted was to buy a new battery.

We had the best experience at the Ames OReilly Employee…read moreAustin helped my husband with a task. Every thing we tried he figured it out thanks so much I give you 5

The hours of operation are different then they have posted on the website l. I went there on a…read moreWednesday to get an oil change after I talked to the operator on the phone to schedule an oil change she told me that they don't schedule oil change. So when I get there at 5:00pm the service was closed and I went into to sales part and a couple of staffers told me that the service closed at 5 I even showed them the hour they have posted on their website. They just said that the hours is wrong and walked away

This is the worst dealership I've ever had the misfortune of going to. I cannot overstate how…read moreuseless and inept the staff are. My fiancé (who is a doctor) took her new vehicle in to get a flat tire replaced. One of the service reps, who was a complete moron - and I'm not sure he could read Green Eggs and Ham if you paid him - assumed she didn't know what she was talking about because she was a woman. She explained that the tires were covered by warranty (they are), and he insisted they were not, and refused to read the lease paperwork. After he continued to be a complete mouth-breathing idiot, and my fiancé told him for the third time just to read the paperwork and quit acting like an imbecile, he did, and found that the tires were covered by warranty. He then claimed he contacted "the warranty people" and spoke to us like a drunken toddler, and that he never heard back from them, so he charged us for the tire replacement. I don't believe he ever contacted them, and probably never intended to. He was rude, lazy, and a misogynistic oaf. Thankfully the dealership where we originally leased the vehicle from actually cares about customers and reimbursed us when we explained this situation. Sadly, like many businesses in Ames, these baboons do not build a customer base due to good performance. They bank on you having no other options due it being a college town, and they will do the bare minimum at *best*. Do not come here. It may be more inconvenient time-wise, but go out of town if you want service that is worth paying for. Take your business elsewhere.

One of the best Harley shops I've been to. Everyone was welcoming and nice with answers to every…read moreone of my questions. I purchased 2 helmets (that were 10 weeks on back order) and a pair gloves from Ms Kim D. she went above and well beyond with her customer services! Thank you again Chris G. from Bowling Green Ky!!!

Was having an issue with my clutch. I stopped by the store with no appointment. Kevin was awesome!…read moreHe took the time to take a look at it right away! Problem fixed and back on the road! Thanks Kevin! They are always so helpful when I have an issue!