Dawn was awesome. We were in the Tustin store and she took the best care of us. Any question we…read morethrew at her she fielded with grace and, more importantly, KNOWLEDGE!! Her integrity and work ethic is amazing. So glad to have given her and this store our business. We will continue to do so in the future.

This is an update review on my initial Howard's Appliance review…read more Today I am reading an article that Howard's Appliance has abruptly shut their doors for good. The article elaborates on how customers are left holding the nag after paying for deposits and purchases for new appliances. Undoubtedly the appliances were figured in to Christmas holiday plans. However Bah Humbug! as Howard's never operated ethically with customer satisfaction in mind. I feel bad for the many customers that are out of $$thousands paid in good faith with the expectation of receiving new appliances for Christmas. The financial shafting and rude response we received from the Tustin Howard's store, the assistant manager, and customer service is pale compared to what most recent customers are being treated. Undoubtedly many good and ethical employees are being severely economically injured. My heart goes out to all of those ex-employees (no including one specific assistant store manager). I guess this is happy holidays from Howard's.

Needed our oven repaired after 3/4 igniters went down. Mel was here the next day, was on time, gave…read morea detailed estimate. He returned the next day with all parts and repaired our oven. He did a great job, cleaning the oven as he went along. Very impressed and will use now for all appliances. With a newborn in the house, we needed someone reliable to fix an oven working overtime to feed family visiting. Mel was fast, quick, affordable, and reliable. Easy to communicate with.

I replaced my original cooktop with a Viking 5-burner purchased from an appliance store in 2020…read more The burners never had higher or lower flames despite turning the knobs fully. The gas company suspected the regulator needed to be replaced. OC Repair Master had good Yelp reviews, so I made an appointment. Mel had to order the part directly from Viking. He gave me an exact breakdown of the cost and deducted the diagnosis fee. When he replaced the part, the burners were only a little improved. He said the original regulator did not work correctly. He thought there might be a problem with the gas line, and he came back with an associate that had more gas experience. The line was unblocked, and the burners now work beautifully. The work was done quickly, and Mel & Sergey were very nice. The only downside was that I had to pay by cash or check. Credit cards are not accepted.

Vincent was very thorough with completing the work to fix my broiler section of my electric range…read more He responded very quickly and was able to come over within a day at my preferred time. I will definitely use him again.

Definitely recommend! Our GE MONOGRAM refrigerator had been broken for months, and after dealing…read morewith the frustration of it sitting unusable, Vincent came out and actually fixed it. He was knowledgeable, efficient, and clearly knew what he was doing. I later called him back on a separate visit to take a look at our washer, which had been leaking water all over the place. Once again, he quickly diagnosed the issue and fixed it without any hassle. No upselling, just solid work. They get back to you quickly, show up when they say they will. I trust Vincent completely and will be calling him for all future appliance repairs. Highly recommend if you're looking for honest, reliable service.

Very professional and super responsive! Took care of my washer in lightning speed! Responded to my…read morerequest on a late Sunday evening, and they showed up first thing on Monday morning!

Very professional service. Competitive in their pricing and most important fixed the problem. We…read morewill use their service again. John F Laguna Niguel

We went to search for our new washer and the store manager helped us search for the right one. He…read moretook the time to answer all the questions, helped to find exactly what we needed. We were in and out withing 20 minutes and got a new maching to delivery in the next few days. Kalvin and David came to install the new washer. They were ontime and tested that the new washer works and also cleaned the area which I couldn't reach from the last washer located. Thank you.

The Appliance Depot - Santa Ana, CA…read more I can't say enough great things about The Appliance Depot! This is a true family-owned business that takes pride in what they do. From the moment I walked in, I was greeted with friendly smiles and genuine customer service -- something you don't see much anymore. They took the time to answer all my questions, helped me find exactly what I needed, and made the whole process quick and easy. You can tell they really care about their customers and stand behind their products. If you're looking for quality appliances at great prices and want to support a local, family-run shop, this is the place to go. Highly recommend The Appliance Depot -- I'll definitely be coming back!

Great service! We need our dryer cleaned and Russell did an amazing job. Quick and easy to…read moreschedule. Immediate availability. Russell was super nice too. Great experience!

Needed my oven fixed ASAP and they sent a someone on the same day. Russell was very professional,…read morequick and clean. Diagnosed the problem right away and already had parts in his car to fix the igniter issue. Highly recommend, quick and professional service.

I have been shopping at Pacific Sales for over twenty years. In addition to having a great…read moreselection of appliances and fixtures, they also have an amazingly competent and friendly staff. My absolute favorite person to work with is Bobby Baiza! He makes every project go as smoothly as possible. Bobby has an encyclopedic knowledge of the products, and a great aesthetic. Also, when I find something I like he always provides me with options at different price points. And he makes sure that I am getting the best deal possible by comparing Pacific Sales prices to online competitors. If he finds a lower price online, he matches that price! So if you are looking for anything for your kitchen or bathroom, then I highly recommend going to Pacific Sales and talking to Bobby! You'll be glad you did. :)

My appliances expert David is very knowledgeable, helpful and understanding of customer's needs…read more He helped us a great deal to figure out the right fit of appliances. I would go to him for any of kitchen appliances.

Elias was very helpful! Gave us a great deal for a new washer and refrigerator. Definitely recommendread more

I got a washer and a dryer from her for $600 less than online. I came back a few months later and…read moregot a Bosch fridge and saved about $500 on that. Save more has the best prices anywhere. Ask for Ray. He's the owner and he can give you the best deal.

It's actually refreshing to know that excellent service guys are still out there. We had our LG…read morefridge stop cooling slowly over about 2 days. First noticed the freezer items weren't as solid, so kept a close eye on it. I pulled out the fridge and cleaned off the coils hoping it was an airflow issue since it still felt cold inside. But then I put a cup of water in and left overnight and it didn't freeze. So I moved as much as possible to our deep freezer. We have a small fridge we use for camping so moved the fridge stuff into there. Our LG fridge is only 4 years old. We got a hold of Phil without even knowing he's an LG repair guy. He told us over the phone he thought it might be the compressor. Helped us look up the model number and verified he had the compressor in stock and set up an appt for the next day. We were able to verify it was still under warranty, provide the proof of purchase from Home Depot and everything was covered except the service call from Phil (more than worth it). He showed up the next morning, on time, ready to work, with the part. He verified that's what it was and then got to work. The compressor is normally an expensive repair. He had to drain the refrigerant, cut out and remove the old compressor, install the new one, re solder the connections and then purge and fill with the refrigerant again. He was done in maybe two hours. Not even a few hours later I could tell it was working and getting cold again. I had put a water bottle in the freezer and it was starting to freeze slowly. So now it's the next day, everything is working great and we are ready to use the fridge again. I can't recommend Phil enough. He was knowledgeable, professional, on time and prepared, did what he said he was going to do and let you know what was going on the whole time. Did what he needed to do and everything was good to go. We will definitely be keeping his info. I'm not even kidding, even though I was disappointed that the fridge failed in 4 years, I'm glad it worked out the way it did and I'd seriously consider buying another LG when the time comes to replace it knowing that Phil is available as a service tech.

Had ice maker leak . Of on a Saturday. Contacted Phil and he was able fit me in and replace the…read moreline . Great service

The service guy took time to find out what was wrong with my clothes washer. After looking at his…read morecomputer fault tool he said there were several things that could be wrong and he said the motor was not working properly. I decided to get a new Whirlpool washer from them at a very fair price. The delivery guys showed up right on time the next day. They installed the washer and helped me by showing me the basic features. Thanks Steven Azar

NIGHTMARE - Avoid Cesars Appliance at All Costs…read more If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service. I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence. Timeline of Their Utter Failure: * 1/6: Washer pump failed. Called Cesars to schedule a service visit. * 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right? * 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit--which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don't understand warranty policies. Weeks of Radio Silence & Lies: For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken. I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further. * 1/30: Vitaly finally returned with the parts-- weeks later. Final Thoughts: Cesars Appliance is an unprofessional, disorganized mess that doesn't care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach. If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they're doing, and dealing with them is a massive waste of time.