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    Kims Service

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Kims Service

    Appliance repair

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    Impact Appliance Repair - The male portion of the connector that the second "technician" was fine with leaving as is.  This connector draws 7.2 amps.

    Impact Appliance Repair

    (224 reviews)

    Our pump switch which controls the pump motor on our Whirlpool two in one was malfunctioning,…read moreconstantly running. A recall issue was explained by Whirlpool, had to keep unplugged until fixed. Whirlpool scheduled a service appointment with our local service company Impact. Unfortunately, Whirlpool scheduled our service date prior the part arriving to Impact which caused a last minute reschedule. Mike at the Impact office was professional and friendly, explained this issue and rescheduled us to a date of our preference. Serviceman Tony was fantastic. Arrived right on time, very pleasant, knowledgeable and in minutes replaced the motherboard. Problem solved. Very pleasant interaction, five star guy. Clear explanations of the issues and work performed. Thank you Tony. Note: for this specific recall scenario, would suggest to others to make sure Whirlpool schedules the appointment far enough out, so the part arrives prior to scheduled service date. If not, this negatively affects the customer and the local service company.

    Impact was scheduled to come to my home through Costco after my Whirlpool washer malfunctioned…read morewhile still under warranty. I was initially nervous about whether Impact would be able to fix it because I had seen several poor reviews, but my experience was great. Technician David quickly diagnosed and repaired the issue. The team arrived with the replacement part on the first visit, and the scheduling timeframe was reasonable. A few weeks have now passed since Impact serviced my washer, and I have not had any issues since. I think some poor reviews may come from people not understanding that technicians are not magicians. Some repairs are more serious and cannot always be resolved immediately, and parts or supply chain delays can take time. In my case, Impact handled everything well and saved me from having to buy a new washer.

    Kims Service - homeappliancerepair - Updated May 2026

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