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    Quest Diagnostics

    3.1 (9 reviews)
    Closed 6:00 am - 5:00 pm
    Updated 2 weeks ago

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    2 years ago

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    6 years ago

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    Quest Support

    Thank you for taking the time to share this feedback, Hank!

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    Thank you for letting us know, Lisa!

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    Quest Diagnostics

    Quest Diagnostics

    1.0(1 review)
    1.7 mi

    Filthy!! Unsanitary! Office smelled horrible and was crammed with people waiting. In the room where…read morethey draw blood the garbage can was overflowing and entire floor was covered with used dirty gloves, syringes, blood tubes, those elastic straps that go around your arm, wrappers, plastic blue rings, and gauze. No exaggeration!! The lab tech was literally using her foot as a broom to sweep away a path on the floor so that I could walk to the chair through the biohazard. I commented on the health hazard and the lab tech took offense and told me it's not her job to clean or take out the garbage and if I don't like it, that I can leave. To which I did. This was at 9:30am. I can't imagine what the place looked like at the end of the day! I called CT state health department, and Quest headquarters. A supervisor called back and apologized for the experience. I'm not sure what was done to inspect and improve the situation but I would never go back there again. So gross. On top of the filth, I experienced a long wait time, even with scheduled appointment. The link that was text to me to check in did not work so I had to go into the building to manually check in; again, a lot of people crammed in the waiting room (which smelled like someone was heating fishy leftovers in the microwave).

    From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

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    Quest Diagnostics

    Quest Diagnostics

    3.9(8 reviews)
    3.9 mi

    We made an appointment online and this was the only location whose system worked. Parking was kind…read moreof scarce in the front lot but there's more parking in the other side. We arrived at our appointment time of 10:30. The check in kiosk gives you the option of waiting in the waiting room or outside. The screens were giving everyone a hard time. I'd suggest tapping lightly. The waiting room was packed and they were still calling a four people for 10:20. There was also one 10:30 appointment ahead of us. The waiting room was clean and smelled pleasant. The seats were okay. We had a lot of laughs and good convos while we waited. The techs were apologetic and everyone in the waiting room was so patient. Someone in the waiting room informed us that 2 people were out so there were 2 replacements. Not sure if we got a replacement but she struggled to find my daughters vein. She was moving the needle around in one arm with no success. Before I began to get frustrated she did the other arm and was successful. Not sure I'd go again. If I did it I would anticipate having a long wait.

    Today I brought my 87-year-old mother who is very ill in for a simple blood test. I was immediately…read moretold that I should never arrive without an appointment, and there was no guarantee she would be seen. I explained that as she is in a wheelchair and so ill, I can't guarantee any one day or time that she can keep an appointment, so we take it an hour at a time. We sat patiently in the waiting room for over an hour as patients were taken in up to 15 minutes before their scheduled appointment while my mother vomited into a trash bag. Although they were shorthanded, one of the techs still managed to take a lengthy break. Finally, after 1 1/2 wait there were no more patients in the waiting room. Still my mother sat while the two techs were behind closed doors. I knocked on the door to find out what the issue was and was told they were catching up on paperwork. They were also taking care of blood before it went "bad." We waited another 15 minutes before the 2-minute blood sample was taken. No one who works with ill and/or elderly people should be given a position such as this. The management needs to take a close look at who they hire and train them properly in the handling of patients. Karen G

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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