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    Quest Diagnostics

    1.0 (1 review)
    Closed 8:00 am - 12:00 pm, 1:00 PM - 5:00 PM

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    5 years ago

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    Quest Diagnostics - Caused by what appeared to be an unidentified  student who attempted to draw my blood at Quest.

    Quest Diagnostics

    3.1(9 reviews)
    1.7 mi

    I had blood drawn at the Quest West Main location in Waterbury. When they brought me into the…read moretreatment room, there was a second woman in the treatment wearing scrubs who stood to my right as I was in the patient seat. . The employee, on my left, reviewed my doctors orders without introducing the other woman. When I asked who is she, the employee said "She will be drawing your blood" . The unidentified woman began drawing blood from my right arm, while the employee continued working on the computer, and not supervising the other woman. After the second tube, the woman told the employee the blood wasn't coming out. The employee sent her away, and started drawing blood from my left arm. Although I was not asked or told, I suspect second woman was a student. My right arm is now black & blue from her attempt. This encounter was extremely unprofessional and down right unethical, using patients as guinea pigs for students without disclosure or permission! These people should be investigated!

    I was here back in January. Today is 3.3.20 This location is…read morevery clean. They're always quick with light wait at times if any. The techs are usually good. Last time I had a newbie and he couldn't find my vein but the second tech felt for it and said it's right there. My veins have never been a problem to find for anyone drawing my blood. So it just had to be a new inexperienced tech. No big deal. They all have to learn. He drew my blood and still painless. So no problem at all. Only a minor hiccup. They have very reasonable prices. Much much less expensive than when I have it done at Yale. Always pleasant. Sometimes they are dry & just clear to the point, but they're not there to give you hospitality like when you go out to a restaurant. They are there to provide a service and get it done effectively & efficiently. They do this and they do it well. Don't get me wrong, they're not nasty or anything like that. They are there to provide a simple service, which they do well, and go on to the next client looking for the same. It's a numbers game which is executed in a well mannered time frame. Keep up the good work.

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    Western Connecticut Medical Group Southbury

    Western Connecticut Medical Group Southbury

    1.0(5 reviews)
    7.4 mi

    The office personal are completely incompetent! My daughter dropped off medical forms weeks ago…read more They couldn't find them, and didn't put in a request for blood draw as requested. More forms, more requests. Weeks later, they forgot to ask the Dr., to sign forms and issue request. Blood finally drawn a week later. The day my daughter was to leave the state for grad school and teaching, they LOST THE FORMS!! She had to dash down there with new forms and hope that there was a Dr. in to sign them! GROSS INCOMPETENCE at the highest level. Needless to say, she will be switching physicians when she's back home. I do live in Southbury CT, Why it comes CA, I have no idea.

    Horrible Office Staff!!…read more It took one month for the office staff to fill out a medical form and submit it correctly to the pharmacy so that my mom could get glucose measuring strips. One month!! In the meantime, I let them know she had none and was not able to measure her glucose even though she was diabetic and they could care less. I would call and get the answering service because they now hide behind it and would leave urgent messages and they would be ignored. I called and demanded to speak to them and yet again they refused. They are horrible! They put the doctors at risk of being sued because of their incompetence. Imagine a diabetic not being able to measure their glucose level and they could care less. She's 78 and they couldn't be bothered to fill out the form correctly. Pharmacy called 6-7 times and I called them 4-5 times and they still couldn't get a simple form filled out and faxed. The staff is incompetent and they do not care about the well-being of the patient. Dangerous ....

    Quest Diagnostics - laboratorytesting - Updated May 2026

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