I had made an early morning appt online and then checked in by phone from my car. Highly recommend…read morethat (rather than walking in and waiting without an appt). The staff had me in and out in less than 10 minutes- so easy and smooth. Everything was clean and calm and the staff were friendly and professional.

Not sure why Susana at the front desk, also a lab specimen collector reluctantly kept refusing to…read moreask me for my registration number? Literally took an entire hour to finally find someone to register me in the system for my test. Spoke to her multiple times and she apparently just wanted me wait endlessly to make an appointment on her check-in list instead of just taking my registration number so I could complete my urine test. Finally spoke to a nice gentleman there, finally received my registration number and processed me in the system. For some reason he kept in going on about how you need a registration, which I already had so I didn't understand that. Left multiple voicemails to the office manager De Santis about the peculiar experience I had with Susana. A manager really needs to speak to her on hold to optimize the check in process. I understand she's playing multiple roles but she can do better.

best place to get all your testing I had to do a drug test for a new job and Spencer and Esmeralda…read morehelped me I was in and out they even let me stay in the air conditioned lobby to wait for my ride and they were so nice great experience

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To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

I was taken to the hospital by a police officer because I was attacked sexually in seaside/sand…read morecity. (Please be careful ladies because the person was still not caught and is still out there somewhere!) Anyways, I was so emotionally exhausted that I believe I just mentally crashed when given a bed and was finally safe. Natividad staff was nice and just let me sleep and rest while they gave me medication etc. I ended up staying there as a patient for 2 days. The staff was very kind in being sensitive when asking question or preforming uncomfortable tasks about the situation but when I was moved to a different part of the hospital, or basically no longer an Emergency Room Patient anymore, things definitely changed!!! I was taken to a part of the hospital where they basically strip you down and take pictures of you to send to the police to help them create a police report. I am glad that I had more say in the matter than the lady was actually putting off and I was able to say no to a few things that I felt very uncomfortable with, especially because the cops would be receiving these documents and who knows what they would actually do with this information. Anyways the lady taking these pictures and preforming tests was a very cold individual. She wasn't very comforting during this process at all. She did have an assistant with her that I was very grateful for...she said she was going to be there the next day when I was going to have to come back to complete the rest of the testing and come to find out she never showed. That actually really upset me because I was feeling very vulnerable and uneasy during this whole process. I also have major trust issues and don't open up to random people but for some reason I really liked her. Instead of her they had a different person come and advocate and try and support me and my needs I guess. It was a male and to be honest I was extremely upset and uncomfortable about this. It was awkward. I thought that I was going to get a referral to a DV shelter or somewhere safe to go for like a week or at least a night. ...seeing as I am a single female and am currently homeless on the streets by myself with nothing to protect myself. They also hadn't caught the guy that assaulted me yet and I really honestly was very scared. I tried calling shelters but everyone was full and just put me on a wait list! I was given a Visa card that had $250 on it, they said for me to get a hotel room for a night so that I would be safe?!!?!?!? I was very grateful but the card ended up getting stollen and I received literally no money or support at all!!! I immediately called them back and explained what had happened and how it was stollen but they said that they could not do anything more for me and that was that!!! I was very grateful at first because I was told I was going to get all this help and wouldn't have to worry...I would have a place that's safe to stay...That was not the case at all!!! I received x1 Visa card with $250 that got stollen and so basically I received no help at all! I really would have thought Natividad would have done a lot better than what was received! I really pray that no one has to go through what I went through at Natividad. I really hope that they get more resources to help females like myself, who doesn't have anyone. I know they have to have the money/resources to at least do better then what was provided to me when I was attacked...but I literally got NOTHING!!! I really pray you read this and take it into consideration...and maybe try to do better!!! Riane

Appointment based lab. Great staff and service. I made an…read moreappointment the day before and arrived 10 minutes early. I was taking in a few minutes after check in. The technician was very knowledgeable and was able to draw my blood quickly and with attention to detail. True professionalism.

they are condescending, rude. they lack of response, you can't reach a real person to talk over the…read morephone to make an appointment. very vague the telephone service is a useless prerecorded loop. update your telephone scheduling system. no optimal care is offered, just rude, unwelcoming, incompetent, useless, pathetic personnel. you're better off elsewhere this place has no place in healthcare setting just another eyesore wall in hole spot with no real commitment to serve the community it is a disservice that fills their quota paycheck. waste of time and space. I hope they get replaced soon by a better healthcare service.

I arrived at 7:45A, fifteen minutes after they had opened. There were ten patients waiting to be…read morechecked in. The strip mall is very nicely maintained, but the waiting room of this facility was horrible! There was literally no light in the waiting area. The tile floor would have been lovely if it wasn't filthy! There were ten dining room chairs that looked like they were someone's cast-offs. There was a mentally ill patient acting out, and several people who looked like they were suffering from DTs. Honestly, it looked like what I think a jail waiting room would look. After 30 minutes, only one patient had been checked in due to the staff person's efforts being expended on keeping the crazies in line. The more I thought about it, I didn't want someone taking my blood based on the filthy conditions of the waiting room. It was awful!

Great lab.... I took my daughter at 7am on a weekday and was the second person on the waiting list…read moresigned in. We waited about 10 minutes and then were called back. It looked like there was only 1 person working there because the same female employee who checked us in was also the phlebotomist... but overall pretty fast service and great at what she does!

Came here as soon as they opened because I've been to labs that made me wait hours to be seen. We…read morewere the first ones here and were in and out within 15 minutes. The nurse on duty, Joy I think her name was, was very good at her job--my boyfriend didn't even feel anything when she took his blood!

So, things have gotten much better at PrimeCare. The staff are much more polite, the desk service…read moreis pretty quick, and I'm happy that I can have my preferred doctor without feeling compelled to flee due to rude staff members. It appears that management did a great job of listening to their client base and taking care of business! I've had very positive experiences over the last two years now.

The front desk/ medical assistant were wonderful!!!! This one star is for Dr. Jim Toor. Would give…read morethis guy zero stars if I could. Never seeing this guy ever again. Terrible service/care all around.

No answer. No call back after leaving several messages. I went by the facility during business…read morehours and the door was locked, lights off, no one was there. Seems to me this place out of business. I had to drive all the way up to Gilroy to take my drug screening as it was the only other nearest facility. This place (if it is still in business) is very unprofessional.

I called this place all day about 6 times on a Monday to schedule an appointment and they finally…read moreanswered right before they closed for me to come in the next day. Then while I am driving to my appointment the next day I get a text message saying they had an emergency and closed for the day (the emergency ended up being someone not showing up for work) so I rescheduled for the next day and I show up and nobody is even there so I wait for 30 minutes and call multiple times and leave a voice message. No one ever showed up so I left and never got a call back. Go anywhere else besides this place.

I have had nothing but a positive experience at Santa Lucia Medical Group. From the providers to…read morethe medical assistants, I have always felt truly listened to, cared for, and taken seriously. I have never felt rushed or dismissed. I am treated not just as a patient, but as a human being. Dr. Sepulveda is exceptional. He takes the time to sit down with you, talk with you, and genuinely listen. He often shares experiences or stories that help you better understand what may be going on, and he makes sure to educate you about any condition he feels you may be dealing with. That level of education and explanation is incredibly important, especially when you are unsure about your health. It brings reassurance and clarity instead of confusion or fear. The medical assistants are just as wonderful. They know their patients, they are calm, professional, and never make you feel rushed just to get vitals done or move you along. The environment feels relaxed, respectful, and organized, which makes a huge difference during appointments. I have been a patient here since around 2018, and I can honestly say I have not had any issues. Early on, I did see a provider who simply was not the right fit for me. There was no disrespect or negativity, we just did not connect well. I made the decision to switch providers, and I was immediately happy with the change. That flexibility and support meant a lot. I am grateful for the care I have received over the years and highly recommend Santa Lucia to anyone looking for compassionate, attentive, and professional medical care.

I have been going to this office for several years. First Dr. Rodriguez until he retired, then Dr…read more Sepulveda. I have always had a great experience getting appointments, prescriptions, questions answered and never waited too long to see my doctor. I only took one star off because they don't take Medicare so, I need to change...otherwise I would have loved to stay with Dr. Sepulveda.