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Rutland, VT

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Quest Diagnostics

2.7 (3 reviews)
Closed • 6:30 am - 11:30 AM, 12:30 pm - 3:30 PM

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3 months ago

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7 months ago

terrible experience. likely will not use this facility again. we went to the one in Waltham. rude staff.

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3 years ago

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Ask the Community - Quest Diagnostics

Dartmouth-Hitchcock Medical Center - Platelet donating

Dartmouth-Hitchcock Medical Center

2.0(152 reviews)
34.6 mi

I recently had surgery at Dartmouth Hitchcock Hospital in Lebanon. I had the most professional and…read morecaring discharge nurse. I don't know her name, I know from her accent she is Brazilian and worked at 4W. I am 77 years old and have been cared for by many good nurses, but never one that cared for me like I was a member of her family. I hope others will as lucky as I was to be discharged from the hospital by such a professional!

Care at Dartmouth Hitchcock, particularly specialty, emergency, and trauma are always excellent…read more The medical staff is always amenable and helpful in any way possible. That being said access to quality Care is atrocious. I have had a referral from March of 2026 to The allergy clinic the appointment has been canceled and pushed out three times the last time I was offered a new appointment to replace one on November 11th 26th with either April 16th or May 5th of 2027. earlier this week I discovered appointments that I had in my calendar which I knew I scheduled approximately 2 weeks ago we're not in my record. Reestablish appointments which I've been going to every two weeks for almost a year, required me to spend almost 45 minutes on the phone and multiple phone calls to get the appointments reestablished. This is not the first time that appointments with the physical therapy department have just disappeared. Twice I have shown up for appointments and been told they don't exist. I have also had that experience in ophthalmology when bringing my mother to regular appointments that she has every 12 weeks. I would add I have brought my mother in for scheduled appointments in ophthalmology. She is scheduled for 8:00 a.m. . On one occasion the doctor she was to see entered the department at 9:15, having been on rounds with residents that morning. We spent over 5 hours in ophthalmology and of that she spent less than 45 minutes with providers. Billing is also an ongoing issue. I am currently trying to sort out over billing issues for my mother which are looking to be in the $30,000 to $50,000 range. I am a veteran, and my billing is through the VA referrals at Hitchcock. I have had issues with their billing company billing both the VA and Medicare I have had them place me into collections even though I did not actually owe them anything. And at least several times a year I get notifications that they have not handled the billing properly and the billing has been declined even though there is a valid referral to the hospital. Despite multiple times having to deal with this, I waste a significant amount of my time making calls to try to correct these errors that are not of my doing. Considering that it's estimated they make 1.4 billion dollars per year I find it unfathomable that there level of service to their consumers outside of medicine is so atrocious. I am also aware that many of their employees feel misused and underappreciated by the administrative staff of the hospital. I do not know how that affects long-term continued excellence in care, but I can't imagine it's going to be beneficial in the long term.

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Dartmouth-Hitchcock Medical Center - Daily meda

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Dartmouth-Hitchcock Medical Center
Dartmouth-Hitchcock Medical Center - Mold and dust plus no linen, linen on bed not changed for the 7 days I was there!!!!! MRSA waiting for you thanks to the nurses

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Mold and dust plus no linen, linen on bed not changed for the 7 days I was there!!!!! MRSA waiting for you thanks to the nurses

Quest Diagnostics - laboratorytesting - Updated October 2026

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