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    Quest Diagnostics

    Quest Diagnostics

    3.0(2 reviews)
    23.1 mi

    The office is in an outdated building in a run down town but the most important thing in a lab…read morevisit isn't the furniture, it's the phlebotomists. Both Janice Wilkinson and Garrett Claremont earned five stars for their caring, positive, reassuring, patient-focused attitude which put me at ease and for their to-notch skill level. It's very difficult drawing my blood. Many fail. Garrett's skill level not only reflects his very extensive experience but that he has transcended to the level of the healing arts. You can't teach that. Got 8 vials from a tiny vessel on the top of my hand first try. Janice observed and picked up Garrett's lesson really fast and got ten vials from me the next day on the first try. A great team. Hardly any wait to get in and fast getting out. I highly recommend these wonderful pros.

    The office is bare bones and kind of run down. The wait time was long. They had spent a lot of…read moremoney on the videos looping on the screens and little on the plastic chairs or staff (there was one person working). The real problem came with the billing. Quest did not ask me for my information when I showed up. They said they had all my information from my doctor. But when the bill came they had my name wrong as well as my insurance company and information. They said the insurance company that they contacted did not have a customer with the name they provided (naturally as both were wrong) and I owed the full bill. I corrected my information and asked them to resubmit. They fixed my name but NOT my insurance information and so it was denied again. I have now submitted my insurance information with them multiple times online and on the phone (and it is VERY hard to get one of their representatives on the phone) and they keep resetting it back to the wrong information. I have spent hours on this. I am never, never, never getting a test done at quest again and recommend that you do not either.

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    Quest Diagnostics
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    St. Peter's Bender Laboratory

    St. Peter's Bender Laboratory

    2.6(5 reviews)
    11.3 mi

    The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

    I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

    Labcorp - laboratorytesting - Updated May 2026

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