Pleasant environment and staff. Free and close parking.
The rest was bad. APPOINTMENT today was at 11:20, and arrived and checked in at 11:10. Showed up third on listing of people (with appointments) waiting. ONE HOUR LATER, the first of the two people ahead was called in and shortly after that, the second person went in. Throughout that time, the number of people waiting varied from 6 to 12; some came in but the only people leaving were those who gave up because they waited so long. Finally, ONE HOUR AND TEN MINUTES AFTER THE CONFIRMED APPOINTMENT TIME, the ten-minute blood drawing procedure was completed.
No staff member explained that there was a delay during the wait time (with perhaps a courteous request for continued patience - didn't happen) and no explanation was offered for the delay. At one point, a staff person of some authority (she had the code for the locked door) walked into and through the waiting room from outside, went into the working area in the back, and walked out about 10 minuted later. Manager/Supervisor? This person paid no attention to the already lengthy wait people had endured.
Whatever the problem was, this location simply failed to live up to their advertised and promised timely and efficient service. Perhaps one of the other locations will be better. read more