I do not know what has happened to the quest diagnostic center in Pompano Beach that the staff have become so rude, insensitive, uncaring, and ignoring of patient care. As a licensed psychologist for over 40 years, I think I have the ability to make an accurate assessment of the staff's personality dysfunctions and functioning of their lack of patient care. Moreover, I have heard nothing, but complaints from my patients who have used the Pompano Beach office. I needed my blood taken and it has been a while since I've been to that office, but I will never return to that office ever again. I had carefully made an appointment, but I did not print out that I'd actually had the appointment and the time. They treated me on a subhuman level, it had been the worst blood drawing in my experience, they had to get additional staff, the staff were rude, the staff said I was acting like a baby because they hurt me and were digging into a vein, I had told them I had stage four cancer and University of Miami doesn't have all these problems. I was left bruised with both arms hurting. I didn't need the insults nor did I act like a baby when they were hurting me. At the age of 73 I am shocked that I was treated this way, in fact this was verbal elderly abuse. Total time was over one hour for one vial of blood. read more

I had a stat test which was sent to Quest and they accepted. I was refused treatment, needed an appointment, which wasn't available until November. The inability to get a stat test (not covid) is detrimental to my health. If they can't do the testing, they should be accepting prescriptions. read more

WASTED MY TIME! I scheduled an appointment and was sent to another lab because they ran out of drug testing kits. Also I was told they would call the lab to inform them I was coming only to reach to the location and was told nobody can be sent by phone call. Very unprofessional if you don't have any drug kits just say so and that's all. read more

Whilst the new location is better, the same cannot be said of the staff who will discuss you with other staff members in front of you as if you are not there. Very rude and unprofessional with an attitude. read more

Attendant was rude and yelled into waiting room to get patients attention. I had a an appointment and still waited 25 minutes. To make matters worse, physician received the results and this office only did two of the three requested tests. Now I have to go again!! Incompetence. The Phlebotomist was very good. You need to improve your wait time staffing and customer service experience. read more

the rude women at the front desk needs to have a cup of coffee and learn how respect people coming into this place, that are paying her salary! so rude! looks like she just rolled out of bed and wasnt happy about it! read more

Today was my first visit to this Quest and I was worried based on other reviews. I shouldn't have been worried. The women working here were All professional, friendly, fair and humorous. I arrived at about 11:45 on a Wednesday and was in and out within a half hour and I did not have an appointment. I will be using this location for my future needs. read more

I was at Quest for bloodwork this morning. If I could give it a zero, I would. Very unhappy. When you are in the waiting room, there is a lot of laughing behind doors between the technicians. No problem there, EXCEPT, when you actually get in the room with the technician, there is no smile, no how are you, etc. This is a bit traumatic for me, and I am sure, for others, and a bit of human caring would go a long way. They also would not take my word when I told them I have difficult veins and that there was one spot where people had had good luck in the past. She wouldn't listen and checked the other arm first, finally deciding that I was right. Tried my other arm - and she chose the spot I had told her about at the beginning. She poked me, couldn't get the vein, then proceeded to pull back, then dig deeper - several times. No luck. She removed the needle and was prepared to try another spot. I stopped her and left. I'm going to Holy Cross tomorrow, even though it is not covered by my insurance. At least there, they are friendly, and they have always gotten my blood on the first try! read more

The wait time is ridiculous; they are always short staffed, there aren't even enough seats in the waiting room for everyone and people we're sitting on the floor! read more

Sitting her appointment at 10am, it's 10:40 and no hope of getting in yet. Grounds are strewn with cans and bottles. Must make all the appointments for the same time read more

horrible customer service the lady d'arcy at check in is very rude nasty and unprofessional as she asked for my id and insurance i handed it to her in her hand she tosses it on the counter this one is close i asked questions and she gave me very sarcastic answers i will never come back and i do this every month i will drive out my way for better customer service if i could give 0 stars i will very upset read more

Have been there multiple times and the staff is courteous, efficient and professional. Never have to wait very long and results reach my physician the next day. read more

The receptionist was completely rude to most of the people signing in. She scolded them as if they were little children. She showed no respect and no compassion whatsoever. One man didn't understand the complete procedure for making an online appointment so she told him he had done it wrong and he would have to go home and do it again. One man picked up a blue pen laying on the sign in sheet and she snapped it out of his hand and told him to use the black pen attached to the sign in sheet because "that's what it's there for". She made sure everybody in the waiting room (which was full) could hear her embarrassing remarks to these people. Another receptionist sitting farther back in the office sneezed in her hand and never washed her hands or used sanitizer. She just kept about her business. A customer went to use the hand sanitizer from the dispenser on the wall and one of the nurses told him it was empty. She didn't offer to let him use the bottle sitting on her desk nor did she make any attempt to fill the empty container either. When time for the urine sample, the instructions stated using three wipe towelettes but there were none in the bathroom at all. Nobody had name tags on and none of the people I interacted with introduced themselves to me. I hope the lady who did my blood test was qualified to perform this procedure, although from the pain I felt, I doubt it. I will not come to this location again. read more