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    Quest Diagnostics

    2.8 (19 reviews)
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    Thank you for sharing this feedback, Melissa!

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    Thank you for sharing this valuable feedback, Brian!

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    Any Lab Test Now Orlando

    Any Lab Test Now Orlando

    (17 reviews)

    Waterford Lakes, East Orlando

    I must say, I had a lovely experience. I was impressed at first glance. Coming in it looked so…read moreclean, organized and cozy. Tatiana was the phlebotomist that helped me and she was so kind and efficient. She was respectful of my needs of getting my blood drawn from my hand and with a butterfly needle and she honored my wishes graciously and without hesitation, which hasn't always been my experience. I was so happy to get in and out in minutes. There was no wait and that baffled me. When I asked, it made sense it is a completely private lab, so, so insurance but they claim to be affordable. I recommend!

    My PCP ordered some labs and recommended that I go here as a self-pay patient due to their cheaper…read morerates. It was the first time I had heard of them, and drove to the facility after my appointment for a walk-in visit. It's a clean facility that wasn't as busy as some of the other labs in the area that can have very long wait times. The front desk receptionist was very nice, and gave me the paperwork to fill out. I showed her my doctor's order and she went over the pricing with me. Because my Dr. ordered a CBC, CMP, TSH, and Lipid panel, I paid for the annual package that had all of those (with Hemoglobin A1C thrown in) for $129. The annual checkup panel is cheaper than paying for each test separately, and definitely beats the prices of other competing labs in the area. Even as a walk-in, I didn't have to wait long and before I knew it, it was my turn. What really blew me away is that this was one of the smoothest blood draws I have EVER had. I don't know how she did it, but the girl who drew my blood was so swift and skilled that I hardly felt the needle. I had my head turned and was busy chatting with another patient who was leaving, and I found myself laughing and enjoying the conversation when normally I'm quiet and tense during the blood draw. I was bandaged up and on my way out the door in no time, still in conversation with the other patient as though I never had the needle stick. I have since had labs drawn elsewhere due to pricing for specific labs I needed, and I seriously wish all my blood draws were this painless.

    Quest Diagnostics

    Quest Diagnostics

    (59 reviews)

    East Orlando

    This particular location of Quest Diagnostics is located on Alafaya Trail just north of East…read moreColonial Drive (State Road 50). It was a convenient location to get blood work done after a visit to my physician. I did a walk-in instead of scheduling an appointment and I was in and out in pretty much no time. The staff here were extremely friendly, helpful and professional. I would definitely recommend a visit here if you need blood work done. While none of us look forward to getting blood work done, the incredible staff here made it much more positive.

    Fraud with insurance companies and customer - Avoid Quest…read more I went to get a blood test in Orlando, FL Everything was fine until the billing. I have two insurances. Cigna and Florida Blue (BC/BS) are my insurance Companies. My jobs (2 jobs) provided both of them. I am with Cigna for 28 years. I provided the information to Quest. The billed to both of them on two different amounts with the different of few dollars on the same day of service. Cigna determined I covered everything and paid them. Florida Blue determined I covered everything with $14.84 copay and pay them. I called them many time, and I was told I do not own them anything. However, I received many bills from Quest about the payment. Customer service representatives were terrible. Some of them decided I did not have to pay anything. Some of them decided I have to pay $14.84. They got paid twice from the two insurance companies and they wanted to pay again. I think they try to attempt fraud. Do not use them!

    SimonMed Imaging - Waterford Lakes

    SimonMed Imaging - Waterford Lakes

    (107 reviews)

    Waterford Lakes, East Orlando

    I was a new customer with SimonMed. I had a CAT scan on Wednesday 4/30/2025 at the SimonMed FL…read moreWaterford Lakes. SimonMed submitted Claim #51406286Z650H billing BCBSIL HCA U325 $1,002.00 for the CT Scan. The claim was processed on 5/20/2025. BCBS paid $771.31 of the $1,002.00 and said I owe the remaining $230.69. On the day of the appointment the office charged me $406.29 for copayment. I paid by credit card. Based on the claim paperwork I was due a refund of $175.60. I sent and email to SimonMed billing department to inquiry about the refund. They returned my call and told me I was only going to received a $163.77 refund. The remaining $11.83 was for a security deposit on the credit card charge. The SimonMed office staff failed to disclose the security deposit charge upfront. SimonMed's process for handling copayments and credit charges are unethical. I was charge a 40% copayment on $1,002.00! The procedure should be pre-priced and there is no reason a patient with insurance should pay that much in advance. They act like they have never charged BCBS. Charging a customer $11.83 ("security deposit") on a $406.29 charge is robbery! What is SimonMed charging a security deposit on credit card charges when such large percentage of copayment is being collected? The large copayment is essential a security deposit! I can't image how low income customers are being treated! SimonMed just lost a customer! BTW. The CT Scan staff was wonderful! There was no problem with the actual imaging process. There was also no long wait to be scanned.

    I had an X-ray for my upper back on 8/7/25. They say it will take 1 to 3 days for the results. On…read more8/14/25, I had to cancel my follow up appointment with my doctor. In the meantime, I am dealing with the pain that continues to increase. Did they misplace my X-rays? Do they have enough staff to review tests? Not sure why on day 8 my X-ray is unread. Do I need to go to another imaging place? This makes no sense. If I knew it would take this long I would have not gone here. Lesson learned, will seek out another place. Any recommendations?

    Quest Diagnostics - laboratorytesting - Updated May 2026

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