If you need lab work done for health care or work, use their online services to book an appointment to make it easier with less wait time. Staff was friendly and quick and you can create an account and add your insurance so it's a less than 15 min in and out depending on what's needed. read more

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I have good veins, so the phlebotomists never have issues finding my veins. I just hate the way the needle shifts when they switch tubes. Somehow, Alex was able to switch tubes without me feeling a thing! I was very impressed with his technical skill, and he was polite and personable as well. I do feel like they could have better lighting back there in the lab draw area, but my experience was good overall. read more

Horrible horrible horrible experience I always come in as a walk in and get there the earliest possible and always make it either the 1st or 2nd one. This time I was the first one getting there at 5:15am again as a walk in and was the second one on finishing the check in in the computer on front. Something happened in there system that put me at the very last at 9:10am. They were aware of the issue and it was not until almost 8 when they took me in. Don't know what happened but it didnt used to be this way. Please fix you software! read more

Seems it really depends on the day you go and what type of mood the employees are in. I have been to this location a few times and some Tips to make this as painless as possible. Get their APP. Make an appointment ONLINE before you go. Choose the earliest time available. Be on time or even 5 or so minutes early. When you arrive be aware nobody will greet you - Use the tablet to check in. You should be called fairly close to your appointment time and be out the door. Results are available through their app. If those things are not possible or you are unable then I would suggest you look for another option for your testing. read more

This location is poorly staffed. They have reoccurring scheduling issues. Say they don't have space for walk-ins due to staff shortages but have a lobby with only 4 patients. They don't keep the patients up to date on what's happening and have them sit and wait only to be told that they can't be seen. Serious attitude problem here with staff. read more

Quest Diagnostics - Wait List - Laboratory Testing Near Me - Orlando, Florida

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5 stars for the whole process and service that I received today. Shoutout to Jeannette for her outstanding professionalism, compassion and efficiency! I'm sure they deal with a lot because no one ever wants to go through these procedures but kudos to her for talking to me, explaining everything and being thorough. Under advisement from various Yelpers and Reviewers I made an online appointment. Easy. The only problem I had was the time scheduled. It didn't work for my schedule so I made appointment two days before but I ended up having to Walk-in due to the time issues. It was super easy! I went early in the morning, checked in with my QR code and was in the queue. Literally 20 minutes later I was in and out! My station, station 4 was clean and organized and my tech, Jeanette was organized and ready. Bathroom was clean...no paper towels but clean. If I have to come back I'd def choose this location. read more

Quest Diagnostics - Clean waiting area - Laboratory Testing Near Me - Orlando, Florida

Service was on time but there is no one to greet you upon walking in to answer any questions you may have. No water bottles offered, only a fountain you must enter the back of the building for behind closed & locked doors, in spite of people providing urine samples all day long. Staff is professional enough however not exceptionally kind. Gets the job done just don't expect anything extra lol. read more

Their automated check in process is just terrible. I'm standing here for 20 minutes after it opened on a Saturday and I can't even get in the door. Why do I keep coming here? read more

really bad practice, my arm hurts and have a bruce around the area that they blood tested me that keeps getting worst read more

Quest Diagnostics - Laboratory Testing Near Me - Orlando, Florida

Wish I could give zero stars. Had an 11am appointment, checked in at 10:45am, it asks if you want to wait in waiting room or in your car and get a text. We opted for a text. Finally we got sick of waiting at 12:30 having not been called back, then had to flag someone down through the door window because they don't have a receptionist. The girl was incredibly rude and told us "if we call you and you aren't here then we move on". I told her we have been here and you never called, she continues to be rude and then adds us to bottom of the list. Then they give us a hard time about the order from the doctor saying they don't want to accept it after an over two hour wait. Absolutely ridiculous. read more

Horrible! Go to another location cause the service is really bad and no one is sitting the front desk to help you. read more

Quest Diagnostics - No one sitting at the front desk - Laboratory Testing Near Me - Orlando, Florida

This review is not for this location. I'm reviewing the Quest Diagnostic phone system. I tried calling in to get some basic info about an order for lab work. I had to sit and listen to so many options, none of which applied to me. There was no option to talk to a person. If you hit 0, the recording starts over. I eventually called the sales line, and the sales person transferred me to another automated system, that transferred me again....listening to more robots that don't help. The system is designed so you can't speak with anyone....just awful. read more

Fast, easy check in, Lourdes kept me distracted and made the process super quick and painless. Usually taking blood is a nightmare for me but she was awesome! read more

Very easy experience. I think the secret is to make an appointment. I checked in on my phone when I got there, only had to wait for a couple of minutes, and was out the door 8 minutes after my appointment time. Monica was the phlebotomist, the blood draw didn't hurt at all even though I have difficult veins, and she was very nice to talk to. Highly recommend. But again - make an appointment!!! read more

Horrible employees work at this location! The whole system from the time you make an appointment to the time you walk in is a HUGE unorganized mess. Nobody has a clue here. Avoid Quest Diagnostics at ALL costs!. Please do yourself a favor and go somewhere else! read more

The location of this is very close to my home, so it is convenient to me. It is fairly new, so it is not as busy as some of their other locations. The staff here was very friendly, courteous and kind. They showed excellent compassion while I was there. This location will be my new lab when I need this type of work done. This location is worthy of five stars but I am only giving it four. The reason is ...I had three tests done. Several weeks later I received three bills from Quest, which I was expecting. When I opened them, I was being charged full price for the tests. Upon further examination of my bill I noticed that the information for my insurance carrier was wrong, three different times. A little sloppy on their end..ya think. I contacted Quest, gave them the correct information, and am awaiting corrected invoices. read more

Quest Diagnostics - Entrance to Quest Diagnostics on Lake Underhill Rd. across from Florida Hospital - Laboratory Testing Near Me - Orlando, Florida

I am on my 14 day from the time quest received my biopsy. The preliminary results is that I have atypical spindle tumor. But, I have been waiting 9 days for the final results. So Might treatment has been delayed until I get the final. The locals tried, but they can only give you a phone number. Good luck with trying to talk to someone much less someone that won't put you on hold for a hour then when you give up and try to leave a message you get a voicemail is full and call back later. I don't understand how this business model and poor service can survive. They are worst than trying to find out when your cable tv is going to be fixed after a storm due to lives are at risk. read more

This is the worse appointment I have ever had with anyone!! The appointment time was 10:30, we arrived 10:15 the wait time is 102 minutes. Why set an appointment? Why can't businesses have the courtesy to call ppl and cancel/reschedule appointments. They want to charge us if we don't show up or arrive late where is our compensation?? read more

Just a short review here. I made an appointment online and was in and out of Quest within 30 minutes. I also checked in online a few days before, so when I got there I just put in the confirmation number on the check in screen and was checked in within 15 seconds! The place was full of people who would have to wait maybe hours for their turn. My advice: make and appointment and check in online before you go. Four stars because when I went into the room to get my blood taken, the tech misread my insurance name (it was close to the real name). When I told her the correct name, she said "close enough"! read more

Quest Diagnostics - Laboratory Testing Near Me - Orlando, Florida

Eeeeeeek! Went in for routine blood work (physical) and really hurt!!! As a result received a big bump, now a black & blue, and a sore arm. Oh, did I mention I have great veins!! Last couple years had a different tech and no problems. (Must say though scheduled my appt. online and taken right on time; and received lab results via my email next day). read more

Nice place but employees attitudes left something to be desired. A little better bedside manners would go a long way. Wasn't my personal experience but I could hear the talking among the techs. read more

Had appointment at 945. Checked in a few minutes early. Was told there would be a 110 minute wait. Second time I've had a similar experience at a quest location. So I just left as I had another appointment that I wouldn't make. Going back to LabCorp. read more

I am fuming at the lack of professionalism at this location!The waiting room has no area to accommodate a person in a wheel chair, they have pots for decorative sticks and foot stools but rows of chairs linked together do not allow for a wheel chair to pass if people are sitting in the chairs. The policy of no one at checkin makes any questions to staff an inconvenience as they are calling patients to the back for service. The phone in for appointments is also a joke as it keeps cutting off before I can spell out my full name, let's save some more $ and put some more people out of work! There is never the same lab techs on duty, they probably leave because of the verbal abuse from patients. Get your act together, you are paid good money to provide this service. Please review the ADA rules with your staff so that others in the future will have a better experience then this was! read more

Stopped in here to completed pre employment Drug test. Starts off ok~~ come to find out I needed to drink a half gal of water ... to give them what they needed! Fast forward! I was told as I was in my way to get one more cup of water that I could ask anyone of the staff to finish my process due to the original lab person being in break! Finished the water and asked the next young lady who came out! This is where ... if this experience ended at this point I would have given. 1/2 star... I explain to her I am ready complete my visit and I was told "any" staff member could do it, being the person I originally had was on break! This person says "your Going To hAVe tO wAiT! For hEr tO GeT bACk! .... I just drank a gal of water "Please don't tell me this is so!". Thank you Jesus that's when tech Suheiry came out!! 5 stars for this young "Professional!" She was pleasant, polite, professional,content in doing her job and could completely "understand" why I would not want to wait longer than I needed .. Some people are just in the wrong "career"! The one who passed the buck!! I'm not wanting to "sort me out" sadly I feel she is one that needs to reevaluate her career at quest and how she interacts with the public. We the people walking into the quest doors all have a story why we are there ~ and deserve to be treated in a Respectful manor as Suheiry did with me . read more

I've been here a few times and i've always had a positive experience. The staff is very professional and welcoming. I usually tell them i'm afraid of needles when I get bloodwork done and they always make me feel comfortable. The wait times aren't that long if you make an appointment in the morning. They usually have you in and out in under 10 minutes. read more

They bruised me 12/21/2018. I have the best veins in the world and they still bruised me. They're convenient to my home, but I WON'T go back to Quest again! read more

Quest Diagnostics - A picture of my bruise, the next day. (Sorry about the camera tripod.) - Laboratory Testing Near Me - Orlando, Florida

I have blood work done often and this is by far the worst facility to have come to. Not only did I make an appointment I arrived as soon as the office opened at 6:30 AM I waited for two hours. Waiting that long while pregnant and fasting is not a good combo, go anywhere else if you have to get blood drawn. Also I had to have my arm pricked twice due to what I think are inexperienced phlebotomist. read more

Quest Diagnostics - Laboratory Testing Near Me - Orlando, Florida

The QD at Lake Underhill Orlando, FL has the worst service that I have ever experienced. The waiting time is ridiculous. The personnel is dismissive to patients (by what I saw when responding to clients who approached them). At one point, one of the phlebotomists opened the door and call for a client and made a disgust or upset sound like "Ugh". The manager, Dishonest Byrd, is unprofessional. That gave me a red flag as I would NOT want someone indisposed or annoyed to draw blood from me. These people need training on customer service. Moreover, this location needs auditing and someone to improve their logistics. read more

I was kind of scared to come here, I mean who wants to get their blood taken? I worried I would be here forever since most times I have gone to a Quest, they are usually packed. I held my breath, walked in and was in complete shock. The office was empty and really nice! It was probably the nicest one I have ever been to. I was in and out in less than 30 mins and the office staff was really friendly! If I ever have to go to Quest again, I will come here read more

Got my blood drawn here and took my glucose test. The Phlebotomist definitely was experienced and I went thru my thirty second procedure of getting my precious blood sucked through tubes painlessly. Having my eyes closed definitely helped. I am now due again for my glucose check up and blood draws. This location is far from my home but I trust them. I'll consider the drive if it'll save my life lol read more

Everyone there is very helpful and friendly. I was in and out in under 10 minutes. They do get backed up and it can take over an hour to be seen as a walk in. I suggest going early to avoid that. They open at 6:30am. read more

Made an appointment and waited 30 plus minutes. They were taking walk ins before the people with appointments so dysfunctional and not professional at all why make an appointment if you are going to make me wait for people to just walk in. Terrible place 10/10 DO NOT recommend. read more

Worst Quest office I have ever been to. I had an appointment, I arrive , try to sign in as an appointment and the sign in tablet says it can't find my code nor the scan code. I check in it puts me as a walk-in. It indicates 3 minutes , those are e the longest 3 minutes ever. Then it goes to 1 minute and again it went over the minute. To top it off that call 2 patients that arrived after me. I inform the technician that I was first and I a rude tone asks me for my last name and that she would find out. I get called by another technician and she couldn't be slower. I brought to her attention what happened and all she answered was "I don't know" , when Informed her I would be contacting Quest directly and also write a review , then she gave me some excuses, too late , first impressions are what is worth. I spent 55 minutes in the place. Horrible customer service and staff should be re-trained on how to treat patients. My daughter was sitting outside and witnessed when one technician told another one "that lady is claiming she had an appointment" sarcastically, the other technician rolled her eyes. I hope I never have to use this office again. I wouldn't recommend to anyone either. read more

I waited for an hour before my name was called. As I walked to the door, I was told they don't do the test I needed to get done at this location. The reasoning I was given was that it was a new location. It would have been helpful if there was someone at the reception area when people signed in so I could have been told to go to another location before waiting for so long! There was several individuals who also had questions but no one was there to help. read more

Lynn was absolutely amazing!! I usually have a problem getting blood drawn but Lynn was so quick and professional. I will definitely only be going to her from now on. Thanks again! read more

Very poor experience. I went in for blood and urine drawing. I was told I could drop urine sample back that afternoon, only to then find they closed at 3:30 PM. This give new meaning to my understanding of afternoon. The next morning I stopped early on my way to work to drop of the sample, only to have to wait in line, then asked to present my insurance card which I did not have (even though they had taken a copy of it the prior day), then was requested to wait while they ran new paperwork for me to sign. Being completely frustrated, I left the sample with them without waiting for their new paperwork or signing it. Net result, the urine sample was not completed with the blood work for transmittal to my physician causing for an incomplete assessment. It is clear they little concern for the interests of their clients. I do not recommend them. read more