I had to get my blood taken today and got it done at this location. Historically, blood taking is my worst nightmare - I don't like needles, I don't like blood - It's a catastrophe. However, the nurse/technician that took my blood in Exam Room 6 was absolutely fantastic. She was quick, gentle - I even was going to ask for her to give me a warning before the prick, but then I saw the vials already filled! I appreciate her professionalism, her attentiveness, and she was kind as well. I very much recommend this location and it will be my new regular location. read more

Went to Quest 776 Neapolitan Way 2/28 for a test. 3/6 still waiting for results and I was told results would be ready that day. No way to contact the office directly and I am unable to set up an account. The error reads that my name and date cannot be found in the system. I sure Medicare would like to know they are paying for test without results read more

Instead of waiting until Tuesday, I was able to grab a last minute 6:20AM appointment today. It was surprising to see the waiting room packed at this hour. I waited outside & since I had already checked in via text, I was called in rapidly. The gentleman was extremely polite & confirmed all 11 vials were accurate. He was not impatient & was also helpful with everyone who was in the waiting room. I felt bad for the walk-ins. Love MyQuest because you can search for various locations and times & change simply as needed! read more

Quest Diagnostics - North Naples. Near NCH. - Laboratory Testing Near Me - Naples, Florida

I had a 7am appointment and they called me in for my blood draw at 6:59. The service was prompt and great. Contrast this to Labcorp which despite my appointment kept me waiting for 90 minutes before I walked out in disgust. read more

arrived 20 minutes early, used the sign in monitor. Appt. was for 9 am, 1 person was called before.& 1 was on the screen behind me.Got called in 10 minutes early, the nurse verified my information, asked if I had arm Preference, then proceeded to explain in detail everything she was doing. Gentle stick! read more

If I could give zero stars I would! This place is absolutely ridiculous! A lady tried to ask one of the workers a question and she was so extremely rude to her! I've been waiting over 10 minutes for my appointment that was at 11:10.... If I'm late even a minute they cancel the appointment!! And you have to reschedule! DO NOT COME TO THIS QUEST!! This location is the absolute worst!! rude workers, no communication!!! forget even making an appointment you will still be waiting an hour!!! No concern for patients!! NEVER AGAIN! Can only pray this location goes out of business for complaints and complacency but it wont. I'm only here for a DROP OFF!!!! read more

Quest Diagnostics - Lobby full of people no one knows who's next!! Or when they might be called!!! - Laboratory Testing Near Me - Naples, Florida

Plan on spending all day here. I don't care when your appointment was. Bring food and water. Bring something to read or do. Don't bring your kids, please. Update your Will before you come. You check into a machine and if lucky a human will come out to call names, not yours, not yet. Think slow motion. However, when finally called, Don't get excited. You get to move to another waiting room. Maybe they think changing views helps keep the rioting down. No questions can be asked, no receptionist. People were waiting hours and finally someone started pounding on the one glass that was blocked by paper ... turned out their computer systems were down. Again? This has happened almost every visit. This time they said it was a national thing. One brave staff woman stuck her head out the covered window to tell us to be patient. They supposedly were not allowed to put a sign up to tell us. I prayed for her safety, the crowd was getting aggressive in their chatting and swapping stories of their past experiences like veterans of a war. So finally I got in. The staff is ok, I feel for them. When I finally saw the lab tech, she needed to go home. I need to go home. We were all hungry, tired, my back hurt from sitting, my eyes hurt from using my phone. You know it's bad when strangers waiting run out of subjects to discuss. God help me if I have to be sent here again, which I probably will since work likes to torture us in our days off too. The other branches are no better. ... so run if you want but... you can't hide. read more

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Make an appointment! They are friendly and efficient as long as you make an appointment.

Waited an hour No one works the front, when I asked when I would be next the young woman with black hair was a complete bitch telling me I never signed in and when I told her I did she didn't have a solution for me (complete bitch) Then another woman came out shortly after very nice lady (shorter black woman) said she didn't see my name either and then she did on another screen read more

Quest Diagnostics - Laboratory Testing Near Me - Naples, Florida

Turned up on time for a scheduled appointment for my wife and me The login was entirely automated and did not recognize either of us. There were no staff in the registration area and none appeared in the 15-20 minutes we waited. We tried telephoning but were unable to get a person to talk to. It's great to have automation but there needs to be a backup if it fails. We will NEVER use Quest again if there is an alternative. read more

We almost didn't make it 12:59 pm was the time we walked in the door They were closing at 1pm today. WE GOTTEN LOST lol trying to find it lol lol The girl whom had taken my blood for testing she was very good and very patient with me. She and my mother had distracted me cause I was very scared :(. I held my mother's hand cause I'm scared to death of needles. The woman was very good at her job. They are right next to Sweet Caroline's if you need to find it right away read more

Quest Diagnostics - Laboratory Testing Near Me - Naples, Florida

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Came in as a walk in at 2:20pm and only waited for about 5 minutes. My phlebotomist was great at pulling my blood & made me feel so comfortable! Will come to this location again! read more

I made an appointment online a week in advance. The day of the appointment they sent me a text to checkin. I clicked their link to checkin and it showed me checked in. I waited 40 minutes and my name never appeared on the screen, but I couldn't see it from where I was sitting. Finally I got up and looked and I was told I had to go to the screen inside the building to check in even though I did it online Through the text. I was now at the bottom of the wait list. What a waste of time. Standby came before appointments. Very frustrated. read more

Quest Diagnosis charged me $191.22 because they had their Head up their ass ...and billed the wrong Insurance Company when they finally figured this out the right Insurance Co would no longer pay because it was too late read more

Arrived at 6:20 AM in parking lot. Four people in front of me. Door opened at 6:30 AM with a warm greeting. Newly renovated waiting room. Registered at one of two wall computers. Wait time on central TV screen read 19 mins for me. All the people in front of me were called in within a few minutes. Called to come in within 5 minutes. Few minutes to register and draw labs by a lovely person. Truly a great experience. Thank You! John B. read more

If i could give a zero, i would. These people are the worst jerks to ever walk the planet. I checked in at 11:48 am and waited till 2:00 pm just to find out that these morons that barely speak English "called my name" when i never heard my name in the first place, and told me to resign in! Screw you, you are a horrible business and im telling my doctor to never recommend you again read more

Probably should train your employees a bit better on how VA insurance works. Not trying to suggest veterans deserve better care than others, but the VA pays for this. It is my insurance. I guess I could have taught your people. At least she was kinda friendly. read more

Terrible service at this location. Workers are just standing around while patients wait. Quest management does nothing to fix problems at this location. read more

Waited over 40 minutes as I kept dropping from next to the bottom of the list. After 40 minutes I dropped to another 24 min wait. Walked out and went to Park Shore location. I waited less than 5 minutes as a walk-in. I scheduled a backup appointment while I was on the way just in case. I was informed the Health Park location on Immokalee sees 200 patients a day and is short staffed. I recommend avoiding the Immokalee location even with an appointment which I did not have. read more

Took my handicap husband to get bloodwork....-parking lot was torn up, checked in, 28 mins wait.....after 1 hour waiting, and people with appointments...the time changed 10 times.....I went to the window and asked how many more appointments were in front of him. The lady said every 15 mins we have appointments...so therefore we waited 1 freaking hours, and would have been there till god knows how long waiting...I told the lady why take walk ins if this was the case....she rudely said sorry but not a thing I can do about it...I went and got my husband and left.....never to return. read more

I don't typically leave reviews but this one was a bad experience there was like 35-40 people on line waiting to be tested. People were complaining a lot about being waiting for more than 1-3hrs. Very sad. You need to change your team asap. read more

STICK WITH LABCORP- this Quest was the absolute WORST place ever... There is no organization or communication. The workers are lazy as well. The language barrier is terrible. None of them speak English so if you speak Spanish you're in luck. So much distraction. I told them I was dropping off and instead they called saying I requested tests to be done... All I got was attitude from the workers; talking down to you like you're stupid. I actually had to go outside to break up a gossipy conversation just to get things done. I was a 1/2 hour late to work... I will never come back here. read more

Appointment scheduled for several months at this testing site. After arrival for 7:00 am appointment, waiting in line behind walk-ins not capable of using the check-in kiosk, and finally being admitted after several walk-ins, I was notified that Quest could not perform the scheduled test. "Manager" Juanita M. indicated the test has been on backorder for several months. It is UNACCEPTABLE to have several months of notification of a pending test, with subsequent FAILURE to notify a customer IN ADVANCE of inability to perform the test. "Manager" indicated they did not have my phone number (it is in the system the technician had pulled up on the computer screen) and did not know of the test (it is in the system the technician had pulled up on the computer screen). "Manager" took no responsibility for this poor customer service experience. When questioned "What would you think if you were me", she was silent...then retreated to "the test has been on backorder for several months". This is an UNACCEPTABLE response and an UNACCEPTABLE customer service experience. Quest must implement a process so that this NEVER HAPPENS AGAIN TO ANY CUSTOMER. No comment regarding the management capabilities of this "Manager". read more

Coming to this Quest for a walk in appointment is not a good idea. Been waiting for OVER an hour even though I was quoted 45 mins upon first walking in. And have been told that my wait would be 12 mins which was a while ago! read more

We've been in Covid for a year now and you are still not taking walk ins which is totally understandable however, it would be helpful if you updated your website to reflect your current policy on walk-ins. Even once refused at the door for walk in blood work I go to your website to book appointment and during the booking I continue to get a flashing message that the walk in wait time is only 3 mins today! VERY frustrating to patients and your staff. When I did make an appt and go in for my testing on a different day, my phlebotomist was excellent. read more

this place sucks. waited an hour. the lady was so rude when i asked her a question. i had an appointment but there were people that were there before me still there when i left. i could not hate an establishment more than i hate this place. this also isn't my first bad experience there. the lady stabbed like 6 times and giggled and said she couldn't find a vein. like isnt that your f***ing job?!?! i left and had really bad bruises on my arm. read more

Too bad there can't be negative scores!! I went in for scheduled lab work. Upon arriving there was a woman sitting, without an appointment. When my turn came up I asked they take her before me since she has been sitting for some time. They said it can't be done. I asked they take her. They became belligerent and I responded in kind asking they do what consider her as a patient. Several people came out to tell me it's my turn and since she didn't have an appointment it doesn't matter. A floating person came out and told me I'm next and if I didn't like the door was there. This is not how people are treated. I will never go back and will tell my doctor know if this. Shame on Quest and the staff. People still come first as I was trying to do a good deed. read more

I suggest to always make an appointment because last week I stopped there on a Tuesday to get blood work (pregnant) and they were closed for a meeting at 1pm. Then I went again on Wednesday and the same sign was up, closed at 1pm for a meeting. I then finally got there Thursday around 2pm and they took me back to pay my balance from my last blood work, happily paid, I then had to wait another 30 minutes to get my actual blood drawn. Its like they forgot about me. The woman who came in to take my blood was so rude, not friendly at all! And she completely bruised up my arm. I then go to check my credit card statement the next day and the woman charged me 2x for the balance due. I tried calling the (239) number to the location and they dont answer the phone. Then I had to wait until 8:30a to call the quest (800) number and finally got someone and they said it would take 10 business days for me to see the refund. Very ridiculous that it would take that long. Very very disappointed with the company in general. Of course, its the cheapest my insurance will take so I am stuck there. read more

Terrible service and the management is awful. Never go here for blood work. Waited over an hour for my appointment

Really slow and inconsistent experiences here. The staff typically always treats you like they're are inconvenienced by you.

Both Cathy and Otto were great! They distracted me while Cathy was drawing blood because they knew how queasy I was and before I knew it, it was over. Also if you make an appointment there is no wait time so all in all a great experience! read more

This is the way the health care system needs to work. You can make an appointment online and they actually honor the time. I had a 7:15 appt. and I was actually called at 7:13. Everyone was exceptionally nice and at the same time very efficient. Why can't the doctors be like this? read more

Go to labcor they schedule appointments next day online too. I take my 4 month old for blood work. This location took a vile of blood nearly 5 X the amount they need from her from her arm as well as the one near nch. The only people who take it from her foot and only takes 1/5 th amount and they get her results just fine are the imoklee location great staff there. The other location refused to take it from her foot and tell me it's not enough blood for the test. When I explain it's be done serval times before they shrug their shoulders and say they don't have the equipment for the foot prick. read more

I don't understand what people are complaining about. Make an appointment. I've done that the last 3 times. The longest I waited was 25 minutes. In and out the door. The first time I was done in 10 minutes. Everybody will most likely want to go in as early as possible especially when fasting. First come first serve. Make an appointment and you don't deal with it. My god you pick the time and date as well. Saturday's as well! Matter of fact I have an appointment a week from this Saturday. Great work Quest! read more

I have been to the Immokalee location before which had an awful wait, but this location was way better. Went in without an appointment was seen within 30 minutes, if that. Everyone was very nice and knowledgeable. Their electronic check-in pad actually works compared to the Immokalee location. read more

Quest deserves a ZERO. I'd rather have a root canal than try to make an appointment at this ****hole. I don't mind making an appointment electronically, but if they cared at all, a live person would answer the phone once you've made your appointment but still have a question. I need a test that probably requires a stool sample, but do you think anyone there could answer the phone when I say "Agent?" To make matters worse, no one bothers to make eye contact with you when you arrive for your appointment. You have entered the Twilight Zone. Ironically, the last time I was there, a Quest employee was there to find out how patients feel about dealing with Quest. That person was inundated with complaints! Not one person had ever had a satisfactory experience at Quest. read more

If I could give 0 stars to this lab I would! Worst experience ever! When I read the other review on this place, I thought maybe that person just had a bad experience. Wish I would have taken it more seriously. Went to get blood work done, needless to say after waiting for almost 2 hours I got up and left. The saddest part was watching so many elderly people who were treated so poorly by the staff. For two hours I watched people walk in and then walk out after after waiting quite a while, people upset because something went wrong with their lab results and they had to come back, people who just needed to drop something off but were still waiting when I left. One poor elderly lady brought a specimen that she said needed to be kept refrigerator and the staff told her to just sign in and have a seat. Never in my life have I witnessed such a poorly run medical facility. read more

May 28 2015: Got to Quest Lab at 8:30 A.M. And it is now 11:00 and we still have not had our bloodwork. This place is awful. Keep hearing excuses that they are short staffed. That is not our problem! People are missing there rides to nursing facilities because of the very poor system they use here. They are taking to many scheduled appointments if they are indeed short staffed while walk-ins sit and wait for hours! We will tell everyone we know about the poor service you get from this lab. read more