I don't usually leave reviews, but my recent visit with my child to NCH Immediate Care on…read moreVanderbilt Beach Rd was the kind of experience that stays with you--in the best possible way. From my very first interaction with the staff, by phone, I felt truly cared for. Zoey was incredibly proactive--not only helping get us scheduled, but also taking care of every detail, even those that needed to be handled at another facility. It genuinely felt like she cared about us. Once we arrived, everyone was absolutely kind and professional--from the front desk, to the nurse, to the physician. It was clear that the team works in harmony, which made the entire experience even more reassuring. Pam connected with my child in such a natural and comforting way, and Dr. MacVenn made everything smooth and pleasant. She created an environment where my little one felt comfortable enough to share their own medical history. Today, after the follow-up studies, Dr. MacVenn personally called us to let us know that everything came back normal. That level of care and follow-through means a lot. I highly recommend this place without hesitation. Congratulations to the entire staff, and thank you again for your warm and compassionate care!

I cannot say enough good things about this place. When I accidentally cut my hand really deeply…read morewhile slicing an avacado, I had to come in to have my injury looked at immediately. The staff here are excellent and got me back very quickly. I am extremely squeamish, however, the staff attending to me were very gentle and compassionate while treating my injury. They made the experience of getting stitches as painless as possible. If you ever require immediate care, you will be in good hands here.

I had a terrible experience with the front staff and the lack of compassion that we were shown…read moreprompts me to write this review. I brought my daughter for an x-ray because she hurt her ankle the day before and was still limping. We get checked in and there's one person ahead of us. Then one of the receptionists tells me there's an issue with my insurance. I know we're insured, so I call them to find out what's going on. Another family has come in after us and is now waiting. While I'm on hold with insurance, I let the front staff know that if I can't figure out the issue, I'll self-pay and I ask if we're still in line. They say, yes. I find out there's an issue on my employer side that needs to be fixed, but there's nothing I can do now. While I'm finishing up, they take the family that came in after us. I ask them what's going on. They say they need to fix something on the computer before they take us back. I'm asking them to please take my daughter back and not make us wait after another patient who came in after us. They refused. I probably should have just swallowed it and stayed, but I simply couldn't believe that they would not take my daughter to be seen before the other family because of something they needed to change on the computer. One thing has nothing to do with the other. The lack of compassion when there's an 8 year old sitting there patiently, waiting to be seen and the mom is practically begging made it so I will never go to a Collier Urgent Care again. The provider may have been excellent and caring and lovely. I'll never know because we left. I think we should expect better of those in the medical field. I just wanted a little humanity, not - we need to change something in the computer before we can see your daughter. Awful.

I have been to this location twice and both times had excellent service and experience. They are…read morehighly professional and explain you diagnose. I was seen by Morgan and she was great. The wait was very reasonable, 20 minutes. Very thorough and highly recommend it needing care.

Emslie took my blood and i will request him every time!!! I'm a wimp giving blood and he was thee…read moreabsolute best!!!! Thank you!!!!

Had a great experience at this clinic. Was able to get in within just a few minutes and felt the…read morecare and concern they offered were very good.

I had a bad cough/flu and saw Dr. Sarah. I only waited 15 minutes to get in - the receptionist was…read moreprofessional, kind, and efficient. I didn't need any additional testing, so I was prescribed a Zpack and was in and out in under an hour. The care was great!

Great urgent care in Bonita. Clean environment, great hours, professional and friendly staff…read more Immediate care no waiting. Treatment was fast and instructions were given. I will go there for x rays needed since my dr doesn't have a machine and the wait to see him is too long. I am very happy they have opened here.

Compassionate care, personable doctor and staff. Our to go…read moreurgent care. Not the fastest when busy however is understandable.

Dr Adrian is the best!!! He is the best doctor in Naples. He is very responsive and attentive any…read moreconcerns about health. He is very knowledgeable doctor. And staff are amazing

Great people. Fast in and out. Great experience. I'll…read moredefinitely go back if I need their services.

Open on a Sunday and incredibly crucial! Kathy was extremely helpful both explaining the issue and…read moreasking the questions necessary to solve it in the most efficient way that worked given many complications. I'm so grateful this clinic exists and was open today.

Very friendly and professional service/care. No waiting at all! Was in and out in less than an…read morehour!!

Watch out for overbilling - leaving you with excessive out of pocket expenses. I had 2 dates of…read moreservice with them in the last 4 months. They billed Medicare for far more time / cost than I experienced. During the first visit I was only in the building for 15 minutes as I was the first patient of the day. They billed Medicare for an exam which lasted more than 45 min. This is Fraud and it costs us all more money. Medicare paid them above the Medicare allowable on the CMS Physician Fee Schedule. They want me to pay excessive fees beyond reason - They are cheating Medicare and us all.