Staff is so rude ! If u work with people be polite .. ive been sitting here for a half hour just to find out that my checkin didnt go threw she said o well do it again u have to wait. read more

I was requested by my OB to get bloodwork done here on 02/04/20. There was nobody at the front desk, you have to check in on a tablet. Line to check in was long due to elderly people not being able to figure out how to use the tablet, which I actually helped people to do so since nobody even offered to help. Waited for over an hour to have my blood drawn. Now let me tell you why I'm rating this place just 1 star. Being pregnant and fasting is horrible I did not get seen until almost 10:30am and when it was time to draw my blood the lady who drew my blood from the front desk area told me to walk in and go to room 5 (So didn't even bother to walk out to the waiting room to call me in). There she didn't even bother to look at my veins in my arms, she just asked for my right arm didn't even clean the area that well and just inserted the needle right away, she moved the needle around a couple of times sideways and deep into my arm until blood finally came out. Which by the way hurt so bad. I am a person whom can tolerate pain and this has never happened to me while drawing blood. I'm pretty sure she hurt a nerve. I even screamed from the pain. Until she was done she asked if the pain was okay. 2 days later and every time I stretch my arm I feel pins in my arm and the bruising is horrible. Very unprofessional and inconsiderate. I highly don't recommend this location. Company should be more caring of whom they hire given that they are liable over their employees malpractices/neglect. read more

Doctor referred me here because his nurses couldn't draw my blood. They stuck me 4 times before I said enough! So they told my to go to Quest. I know I am a hard stick. But Sveta got me on the first try! Took 6 big tubes of blood out with no bruising! I will be asking for her every time I come back. read more

Had to give a urine specimen, one restroom didn't have a working sink the other was filthy with wadded up toilet tissue on the floor and urine on the toilet seat and on the floor in front on the toilet. For a lab who is deals by with specimens and blood you expect cleanliness and things to be sanitary. It would also be helpful to have a friendlier staff. Never coming back to this location. read more

Horrible customer service. Second time trying to get my blood done here and second time I leave. That Indian lady they have upfront needs to get fired or just keep her in the back and hire a nicer person to greet patients. Good thing labcorp is just down stairs in the second floor. 10 times better and much more friendly staff. read more

Tamara lacks the empathy, compassion and consideration necessary to work in an environment catering to patients seeking to make a not so pleasant experience uneventful. She has developed her own technique for managing the appointment schedule to suit her agenda, despite it being inconsistent with the organizational objectives. She decides who gets seen when, regardless of appointment times. I have experienced this first hand and I am appalled at her behavior. She attempted to turn me away in one occasion. I was forced to call Josh and Geraldine (leadership) to have the situation corrected and only afterwards, I was able to have my blood drawn. On my next visit, she deliberately overlooked my appointment and allowed patients scheduled after me to enter for lab tests. I had to remind her I was waiting, even though her colleague had told her earlier that I was waiting. My lab tests are out of necessity and I should not be subject to her unprofessionalism and behavioral instability--no one should have to deal with that!! Covid 19 has altered the workflow in various service environments and Quest Diagnostic has not been excluded. I work in healthcare and have had to alter patient care systems to deliver safe and efficient care to patients. It has been dynamic, but as a professional one must be patient, compassionate, empathetic, and considerate to internal and external customers. I have been as understanding as possible, but Tamara has some behavioral issues which negatively reflect upon the organization which must be addressed. The majority of the staff have always been nice, professional and provided great service. It's a shame that one bad apple is ruining a quality staff. read more

You guys.... I hate shots!!!! Doesn't matter wtf it is! If you have to get labs done, you MUST request for Heena. She's so experienced and super quick!!!! No pain ever! Request for her and you will thank me later :) read more

It's very easy and parking is very affordable. It's very easy to find with the numeric address posted right on the front of the building. I went in, signed in on the iPad and less than five minutes later I was inside. Granted I had an appointment. Idk what it's like if you just show up. Richard is absolutely excellent at this location. He took higher, weight, blood and everything in less than 20. He gets you in and out. No unnecessary talking or chatter. I loved it. He is one of the best that I've had take my blood. With the heart and the spleen and the experiments and the "let's see if this'll fix it", I've been poked since I can remember and he gets it done fast and accurately the first time. I will go back every time to see Richard when I needed testing read more

I did not have bad experience. Waiting line wasn't long. My phlebotomist has a light hand, I didn't feel any pain at all. I think the lab was clean and organized plus the cubicle I was at had a huge window so it helps getting distracted while my arm was getting poked at read more

This place is so unorganized, the person that works here gave me the wrong fax number, I don't understand how you give the wrong number to a patient and you work here. She gave me the run around, I had to make three calls to my dr to help me because they were no help here. I had a difficult morning, they were no help. Terrible service. I will not come here again. It gets crowded and the people that work here are very rude and do not have an kind of professional or people skills. read more

Sveta is the best phlebotomist! She took my blood with ease and was so sweet to converse with. Definitely recommend asking for her to draw your blood! She answers all your questions and truly cares about the comfort of her patients. read more

I have never met such ill mannered staff, yelling at patients for not knowing certain information. Mocking and insulting patients for not understanding what they were asking. These people need to learn manners and patience. I had a Horrible first impression here. And this was just from the two receptionist. read more

I brought my son in for blood work. Had an appointment but was a few min late I didn't think too much of it and waited patiently for our turn. After being here for an hr they called the doctors office to get a verification on the order. Unfortunately the lady at the front was so rude to the doctors office claim they hung up on her 3 times after listening to her I came up to her and asked her if I can call the doctors office my self. So I did after talking to the doctor they asked him to faxed the order making it more complicated instead of taking a verbal. I had to leave and come back again since I had another appointment at this point I come back 2 hrs later without an appointment again rude receptionist claim doctors office didn't fax the order. When in fact I called the doctors office to confirm. Overall horrible customer service experience will not come back or refer patients here since I also work for a doctors office. read more

Went with the bf to do a drug test for his new job. The place looked really sketch but once inside it was nice. They did the colletion quickly and professionally and we were out of there in less then 10 min. read more

I actually disagree with the people who left a bad review. I had to take a blood test and everything went well. First when I got in I went and checked in, the front desk girl was very friendly. The phlebotomist and the staff were very professional as well. Overall I waited maybe 15 minutes or so, which is not bad for a health center...I would go back there again in the future :) read more

Sveta H. was my Phlebotomist yesterday (4/13/18/Friday) at the Mission Hills location. She was so kind and patient in drawing blood from my arm quickly and efficiently, absolutely pain-free, and with no bruising at all - a first in my entire life! Thank you SO much Sveta for your flawless work, you're an angel..!! :) read more

This place is horrible. Don't go if you are considered to be a hard stick. Some of the staff are not skilled to draw blood on you and will poke you many times. They couldn't even finish all the tubes. And the worst thing is they make excuses by blaming it on you. Utterly terrible service and skills. read more

There is a long wait and they ask for you to make appointment over the phone or online for faster service. Totally understandable the only problem is when you go online you are unable to click on the calendar that allows you to choose the date you want to come in and it gives you a random date and time. After trying in 3 different devices and downloading their app. I was getting frustrated and decided to call. Big mistake there is no way of getting an actual person on the phone. The recording actually tells you that!!!! And it's all voice automated you can't just press 1 for appointments!!! And when you have 4 children running around it is impossible to make an appointment so I'm forced to wait 2 hours while paying for parking because they refuse to validate !!!!!!!! read more

Best lab ever . The techs are the best ones ever, very friendly and efficient .

I don't know why so many bad reviews. I thought the facility was clean and the staff was courteous. I went in the afternoon and it was not crowded. I had an appointment and was in and out within 20 minutes. Parking is cheap, too. I gave the attendant quarters and he was very happy to get quarters. read more

Never been motivated to review a medical facility (or look at reviews before going to one) - but all that has changed. If you go to this location, definitely note that the paid parking is CASH ONLY. If you are taking someone with a disability, let them out right their at the front entrance (designated only for dialysis patients), because the parking is underground. And, while the on-line process of making the appointment is very easy and professional- the staff was not in my experience. Unprofessional, unsympathetic and rude. Neither of two woman at the desk speak clearly, except when they were trying to talk over me at the end and make me feel stupid. They did a lot of mumbling among themselves in front of my friend and I. Instantaneous attitude because I was late - and it was just as much their fault as mine. I didn't have all my information, though I had thought I was prepared - since the office was Not busy (no one in the waiting room except one other person the whole time we were there between 11:50 and noon), they really could have been kinder or more patient with me, a first-timer. I'm writing this so that if you are the next first-timer, you can really be prepared and not get badly treated. And again - I was late, about 20 minutes late, because we had to park across the street, and because when I went to Suite 203 (in their address), I was re-routed by a shaky hand-written note on the door that said go to Suite 314. I have respiratory problems, so the extra walking took forever. No, not everything was a their fault, but could they have had some sympathy for me? The woman took one look at the clock, asked what time was my appointment and immediately got contrary. Then she asked for insurance info, got more attitude and I heard her mumble to another worker, "do you want to deal with this?" And I guess usually a doctor will order a test for you and then send you to the office to have it done. But if you are like me and are told to make the arrangement yourself - here's what I found out. you cannot really order your own tests, they MUST be ordered by your doctor or healthcare professional. So, if you register an account on-line, you must take the additional step of getting the necessary forms from your doctor or have the doctor fax it over for you ahead of time. You will need to have that along with insurance information for the appointment, or they will have a BIG attitude. So, just to recap, bring CASH, be on time, bring your order forms from the doctor, and your insurance information. Also, the side of the building that looks like the front entrance (with the big number on it) isn't the entrance. That door is locked - you have to enter through the door on the left side. You'll see if you go. I learned a lot today, but will NEVER go back to the Mission Hills location.. read more