Dont waste your health and time in this lab!!! The worst service and experience we ever had in medical facility. The worker - woman in her 50s was the only worker those day I and my 2 years old kid were supposed to have a blood test.
There were 3 people ahead of us waiting for blood test. So it took about 1 hour for me to wait. As this one person does paper work in front and tests itself. She can hardly use keyboard.
Ok. After 1 hour waiting it was finally our turn. But she didn't follow the line ignoring the Check in list and started work with the man behind me as he told he need only test results. By the way we were with 1 month old infant. So it took another 15min for her. She is really slow.
In our case she didn't understand papers with blood tests names that i gave her and ask me to call our pediatrician to send another paper, and they did it. It didn't help her either. So she started to google those allergen test, as i saw it in her monitor. She even googled the picture of the test tube. I started worry about her professionalism and if she has enough experience as this test needed for my 2 years old daughter. I asked her if she can do it for 2 years old child, she said that she has a lot of experience with kids and ask to check my daughter's vein first. I didn't understand why she need it if she has enough experience. Its just terrifying for child as checking vain means to tie up the hand by harness. She still was trying to find some information about this blood test, she was calling our pediatrician, than she started to text and call her coworker Julia who was off those day, and to the lab main office. I really started worry as we spent 2 hours in the lab by that time. I told this woman one more time that if she is not sure about this test and if she can do it for children we would rather go to another lab not to waste her and our time. But she started convincing me that she can do it for sure, she knows everything,etc.
It ended up that she pricked my daughter (5min manipulation with her hand and harness before) without finding a vain. My daughter was crying but she didn't move as she was so terrified by all this useless actions from this woman.
So we left this lab without any test done. My daughter was crying. Her hand turned blue color. No allergen test done. Waste almost 3 hours there. I was crying too and blaming myself that I let this woman prick my daughter just like that. I should have left this lab once i doubt about this woman.
By the way it was not the fist time when we did blood test for my daughter. And it was always fine without any complications of finding veins and useless pricking. Can you imagine how stressful it was for 2 years old kid?! So we did this test in Quest diagnostics lab 1 week later for only 10min. My daughter even didn't notice that her hand was pricked.
I recommend the management of this lab to have 2 workers (1 front and 1 back). And Don't let this woman work. Its related to people health, its not just cashier at the store. read more