Terrible customer service, Johanna had a disgusting nasty attitude the entire time. Lily a wellness mart representative I spoke to on the phone was kind, and confused on what Johanna was explaining as well. This then escalated to Bob who im assuming is the socal representative for these locations, also extremely rude. I was not rude the entire interaction, I was polite and I apologized to Johana repeatedly because in my head it wasn't her fault, however after I was repeatedly kind and polite she then goes on the phone and says "well I have the client here irritated angry and arguing with me" right there in front of my face. That's extremely unprofessional no matter the circumstances. Bob then goes on the phone and says "WHEN she's NOT allowed to ANY clinicals it will be HER fault and her teachers." Unnecessary af. All my issue was that, I didn't want my forms filled out just my mask fitting paperwork and signature stating I passed. Not sure why it was a big issue to not pay an extra fee for things I didn't need. I also have a very noticeable scar across my face and on my paperwork it's listed as "no facial scars"... gee thanks probably going to cause more issues down the line. Thanks for nothing! I would recommend wellnessmarts OTHER locations as everyone I've spoken to had nothing but positive experiences EVERYWHERE else. Nobody's trying to undermine your job Johana we all work in healthcare maybe learn some empathy and better yourself, or at least learn some customer service skills. read more