I went to the new location at 4704 Veterans in Metairie today. I have always liked Quest as the employees are mostly friendly and the visits have been pain free until today when I had the misfortune to have Erica draw my blood. She hurt me greatly inserting the needle and again removing it. I have to believe this was done on purpose as I don't think Quest would employ anyone who regularly injured their customers. If you go to Quest and your technician is named Erica RUN read more

I like this location. It is very convenient for me and has a good ample parking lot You can schedule your appointment on line you can also walk in too. It's always good to drink lots of water before you have your blood drawn. I have to get my cholesterol tested. The ladies here are all polite and professional. I am not exactly afraid but I am definitely nervous and anxious about the whole process and they are very good about being calm with me and I appreciate that. Bring your driver's license your doctor's request form and your insurance card They are good about reviewing everything with you and explaining the process I will come back here again read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - Metairie, Louisiana

Really was looking forward to having blood drawn for all the testing I needed. The lady was sooo unprofessional that she just jabbed my best vein, which I offered- and went thru it! Twice or more not paying attention- you know that veins arent as wide as a needle is long- Such things we DO NOT need here- Be more damn professional like they teach you- I am suffering purple residual bleed from interior of the arm- Shame! read more

Looking forward to getting blood work I offered best vein. Lady was unprofessional. See pic. Left big bruise at site from poking thru the vein twice! read more

Quest Diagnostics - This is my right arm. Punctured more than once because tech was not careful. Hopeful the results are more personally done. - Laboratory Testing Near Me - Metairie, Louisiana

Horrible! Went at 8;30 told no appt had to go back at 11:30. Then at 11:30 told they don't have the orders although dr sent and I had a copy emailed to me. Asked if they could take emailed copy or if we could call dr and was told no. So I will have to go home and print the paperwork and take back, but I won't be going to this location. No help whatsoever. read more

I visited 3908 Vets for help on sore throat Infection, and was served cordially and efficiently by window, staff member. Quickly taken to care room, where Doctor asked pertinent questions, examined throat and ears. I was injected with proper drug and given medicine prescription for further care. I received wonderful treatment and happily return to 3908 Vets as needed. Thank you. Cy Q PS TEN STAR RATE read more

I have deep rolling veins and hard to find veins. I told this to the employee drawing my blood on Friday morning. Told her I a butterfly was needed. Employee pretended not to hear me. First stick - no blood. Second stick - no blood. Tried different arm. After third stick and digging underneath skin, was able to get blood out vein -- and shredded vein at the same time! Second stick made small very dark purple dot. Third stick (and most painful) created huge dark purple collection of blood underneath skin and is actually painful to move arm. Photos attached. I have had difficulty having blood drawn before but this time was the WORST!!!! Quest is the preferred provider for my insurance company but after this experience, I would rather go through the aggravation of going to hospital lab for blood draw! read more

Quest Diagnostics - Second stick - Laboratory Testing Near Me - Metairie, Louisiana

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I love the staff at Quest in Metairie. Especially Keshia, I call her the vein whisperer. I feel practically no pain when she does my blood draw. She always manages to find my veins on the first try. I've never waited beyond my appointment time. Have been seen earlier at times. read more

Horrible experience. Quest has not been any HELP. They need to train their employees!! Going to another Lab.

Appointments are helpful but not necessary. If you or your family member have difficulty getting around, use a wheel chair, walker or other assistive device it is much faster with an appointment. Otherwise, the wait is not bad at all. There are 3 touchscreen checkin kiosks in the lobby that makes checkin a breeze. Sherlyn was such a delightful technician. Excellent skill level and attention to universal precautions. I'd recommend this institution for others in need of blood draws & drug test screenings. read more

Quest Diagnostics is the worst if you have questions/need clarification on something. The phone number sends you to an voice recording that disconnects after playing, with no option to speak with someone. After being frustrated that I could not get in touch with someone or find an answer online, I went to the lab. I arrived to find no worker at the desk. The only way to speak with an employee is to make an appointment. So I made an appointment while sitting in the waiting room. After making an appointment, I was walked down a hallway where the rooms were empty and about 5 employees were on their cellphones. I asked my question and 2 employees told me conflicting things resulting in me leaving without a clear answer/getting the test I need completed. I had to jump through hoops to speak with someone, still did not get a clear answer, and the customer service overall is non-existent. read more

this place has the worst employees. not only were they not helpful at all because their "bathroom was broken" they were extremely rude about it. the lady should be fired. she would not lead me anywhere else to go she just said that sucks. do not go to this location unless you want to get sent home. all I wanted was to get a drug test and they wouldn't let me so now I am can not get my job. read more

I scheduled online and arrived early. I used the provided link to check in. I waited in my car as directed. When I received the next text, I entered as directed. I checked in with ID and insurance information on the kios provided following the directions. The computer told me I was checked in and to have a seat. Shortly thereafter a woman, I later learned is Loriel, softly called what I thought to be my name. I walked over and asked if she had called me. She in a very snippy voice said that she had her patient. About 20 minutes later, a woman I later learned to be Amanda, asked my name. She took me to the back telling me that she had been told I was not there. Amanda then asked for ID and insurance information telling me that my information had not come through. All went very well from there. Amanda professionally took my blood and completed everything within about 15 minutes. Amanda deserves 5 stars, but the entire experience is barely worth the 2 stars I awarded. read more

Quick and easy. There is a very large waiting area and six draw rooms. They do not have email so you can't email them your blood work order and must print our fax it to them at 504.885.2336. There's a Fedex close by so if you're from out of town like us, you can run in and print it. They were very efficient and Jeanne was very friendly and she made the poke painless. read more

I have had many labs done at this location and I've been fine but recently my daughter needed a very specific lab done 3 days in a row and she is on her 4th time because these techs continue to mess it up!!! They question what and why the doctor wants what they want! That's not their place! Today we left and found another location because the tech was so rude and impossible right off! Calling my daughters name I could tell this woman was having issues but don't take it out on patients! Extremely disappointed in this location! We went to another location and everything was fine and very pleasant. read more

My complaint is with Quest diagnosis customer service department. After calling to ask questions about my bill, my call was answered and I gave a brief description of the nature of my call, then suddenly, I was returned to hold again. There I was back on hold as though no one had ever even answered my call. Then a second customer service rep. answered (Lisa) and completely insulted me. Disrespect the likes of which i've never encountered. Don't these customer service reps understand that in many cases they are dealing with ill people, perhaps even terminally ill patients. I will never go to quest diagnosis or let any of my family members deal with Quest ever again! This place is a joke. read more

Went there to get blood tests done 2 days ago. I have a bad immune system so i'm VERY used to getting my blood drawn. The phlebotomist at the Mandeville drawing station goes to the same vein every single time so, I pointed it out to the first lady who was originally supposed to draw my blood. She couldn't find it so she called another lady in. This next lady was supposed to be able to get the vein the first try, she was the best one in there apparently. She stuck the middle of my arm without warning and it felt like she had immediately hit my bone or something, then proceeded to redirect it because she had obviously missed and wasn't getting any blood at all. After me having a panic attack from the utter pain she was putting me through, she finally pulled it out and went to the original vein I had told them about. Low and behold, blood came into the tube unlike where they stuck me the first time. My parents work in the medical field and so do a lot of my friends so i know what their jobs are, but this was done extremely bad. Im still in agonizing pain and am about to try and see another doctor for nerve pain because i can hardly move the left side of my body. read more