the front desk are rude and ghetto attitude. their billing dept sucks. my blood pressure goes up…read moreevery time I'm dealing with them. looking for a different place. doctor was good.

Terrible communication from top to bottom. You'll spend a lot of time on hold, get miss-diagnosed…read more It took 2 years of crap to finally get my husband the procedure he needed. We are finding a new place.

Went in for a lab test for which I'd made an online appointment, got there early & was taken back…read moreimmediately. The tech, Crystal, was nice, funny, cracking jokes. She did mention that it had been very busy earlier so I lucked out with my timing. She dealt with my paperwork efficiently & the whole thing was a positive experience. Got home to find a message on my phone, something had happened to contaminate a bunch of lab tests in their van & would need to return to get it re-done. Wasn't too thrilled although I definitely felt for the tech who had to make a whole bunch of calls to let people know they'd have to return to get their lab tests done again. I was annoyed of course but it certainly wan't her fault. Returned early the following morning without an appointment, waited about 15 minutes, then someone else did my repeat draw & he was also nice & efficient. Afterwards Crystal popped out to apologize again about the previous issue requiring the return visit. She also did something amazing to help me deal with a transportation problem, which I'll never forget. Thank you so much! The only issue I have is with trying to contact Quest on the phone. They don't have anyone there to answer their phone. I finally found a national number on the website, called & was informed it was out of service & to call yet another number. After the normal runaround to reach an actual person they were able to somehow connect me directly with the local Quest & I was able to speak with a person. The 5 stars are for my experience with the employees there. Absolutely amazing.

Ahhhhhhhhhhh This place is frustrating!!…read more Phone number to call a human - nope human to talk to in the main lobby - nope i am all about using technology, but having an iPad set up to set an in person appointment is somewhat frustrating especially when it fails to record you correctly. We set up our appointment for walk in said 940am. it was 9 when we set the appointment. Said we would wait in car. waiting till 945 then went into the lobby, never was notified, talked to a person when they picked up someone who we watched walk in sign up and get served before us. they said to re sign up, WTF! we did new time 1030am. we waited and did get served but this process sucks. Staff was nice the only reason we gave 2 stars. We brought a box to get completed but they can't do this. Frustrating. We continued to go thru with the other items needed but probably didn't need to get done here. We paid $148 for the bloodwork but this would have been free or less at the second location we went to. I am frustrated because they should have told us to just check there before we went thru the bloodwork here. I feel for the staff because it seems like this place is just struggling with staffing and everything but there has to be a better way. This is not quality of care. I'm looking for when getting blood work done. Unfortunately this is one of the only options in town and the other options that we have are just as bad as this one.

The staff is pretty darn good. Only giving 4 stars because mammogram has been down. I had an…read moreMRI, an ultrasound, now waiting for mammogram. ( the mammogram is just routine, so I'm not super concerned)

I worked for these people for about two years it's the mickey mouse of imaging. The MRI scanners is…read moreout of date and not registered with ACR. Everything is micro managed and if you don't suck up to them they make your time there miserable. If you go there for anything and you are injected with contrast be very careful there is no doctor on site if you have a reaction and if bad enough will be dead by the time EMS arrives. The techs are to decide which exam to do regardless of what the ordering doctor has ordered. Most places leave this up to the radiologist. I am not saying go there or don't go there but it's the patients right to know what they are walking into.

Six years later, I still stand by my original 5 star review!! Everything continues to be excellent,…read morefrom making the appointments to sending me on my way. Everyone is courteous and attentive along with being understanding to those that are nervous. I'll continue to utilize their services as needed, along with recommending them as wells.

Had a recent scan done and staff was great. Very caring and explained each step of the process.read more

The care from the radiology techs and front office staff is wonderful. Despite what you may be…read moregoing through or the reason for your visit, they do their best to make you feel at ease. The check-in process is smooth, mostly electronic. The setting of the office is calm and tranquil, which enhances the overall experience. As a former MRI tech, I appreciate the care these techs take in helping you through the exam process. I've read a few reviews about financial issues. As a current director of accounts receivable at a large medical organization--it's critical that the client also be hyper-vigilant about reading their EOBs and following up with questions about potential discounts, overpayments, or denials. We do our level best to stay on top of accounts, but if billing is done by a third party and you have thousands of accounts it can be difficult. If you aren't getting the answers you want, and escalating to a supervisor doesn't help, I recommend a three way call to your provider with your insurance provider on the line. Especially if your provider is an in-network provider! That usually results in more clarity all around.

Whatever you do, stear clear of this facility. They have predatory billing practices that aim to…read moremaximize their profit at all cost and leave you, as the patient, feeling 100% fleeced, even WITH insurance (and 'good' insurance, to boot!!). They charged me over $7k for a preventative bilateral breast MRI. After insurance, my out-of-pocket was $700. They are not willing to set-up a payment plan. Fortunately, I have the money, but the whole process has made me feel like the victim of medical up-charging and corporate greed. The average MRI cost in Alaska is about $2k. These greedy folks are WAY over market. STEAR CLEAR!!!

All of the Drs and staff are compassionate , extremely knowledgeable, and committed to providing…read morethe best patient care. The Doctors go above and beyond with communication and answer all question with experience and expertise. I would highly recommend this place for anyone needing Radiation Therapy.

I am writing this review as a visitor (?). I have gone here for a couple weeks during lunch to help…read moreout a friend with their appointments. I was pretty impressed with the facility. There were a couple of schedule snags so that's why it's 4 instead of 5 stars. The first time we were waiting over a half hour and finally asked and receptionists checked. Apparently it was a nurse meeting that ran over. They gave a chit to Subway in the cafeteria while the meeting finished. The last couple of visits had to be rescheduled so the nurses could have another meeting, but at least this time we got notice. So, the waiting area is nice and comfortable, with a snack area with drinks and small treats. There are a bunch of puzzles, books, magazines, fish tank, and TV. There is an onsite masseuse for everyone on Monday, Wednesday, Friday, and every Friday they bring out the big guns with chocolate candies (instead of starburst variety) and fresh baked cookies. I liked the doctor, who was very patient and answered all our questions, and although the nurse was a bit of a ding bat she was really sweet. Last but not least there is a graduation ceremony where the patient walks down the hallway to the music of Pomp and Circumstance Walking March, through sprouting bubbles, rings a bell 3 times, and gets a bouquet and gift bag. It was all a little cheesy, but I got teary eyed. I hope I never have to go here, but if I do I feel I would be in good hands and well taken care of.

Excellent care each visit. I am always pleased with my results. I am extremely pleased with Dr…read more Gay's attention to detail. He listens well to his patients.

I was referred to Dr. Gay by my provider because he was in my network for Aetna. I was having…read moreextreme lower back pain and nerve pain down my right leg, which was a reoccurring injury from 4 years ago. I had an epidural cortisone shot back then with the spine institute, and it worked so well, but I had major billing issues and ended up having to pay a lot of money out of pocket. Dr. Gay's office was diligent in insuring that my insurance would cover both my office visit and my shot with them so I never had to worry about the financial side. I was nervous about my cortisone shot with a new doctor because Dr. Gay did not have it at a surgery center the way the spine institute did, however, I could not be happier with the process. Not only was it quick and easy, it was not really painful, and once I saw the room and the assistant, I felt completely comfortable with the process and with Dr. Gay. Within 24 hours I experienced substantial pain relief, and after going through 4 weeks of dibilitating pain, I almost cried with relief when I woke up the next morning and could get out of bed without assistance. Dr. Gay did set proper expectations that physical rehabilitation would be necessary to maintain the pain relief and fully recover, and immediately sent a referral to a place that was in network who I received a call from the very next day. I am so happy that I went in to see Dr. Gay, and I will continue to use him as my pain relief provider in the future (hopefully for not much longer). The only negative thing I can say is that he is very busy and it can take a while to get in to see him, which when you are in so much pain can feel like forever.

This is the best Dr. Office in town. Not only are they on the cutting edge, they treat you like a…read moreperson and not a $ sign.

From the owner: Specializing in: - Physicians & Surgeons, Endocrinology,…read moreDiabetes & Metabolism - Physicians & Surgeons

I would suggest this place to ALL! I had an appointment here && everything was just great! It was…read moresuper clean && everyone was super pleasant from the front desk to the sonogram tech. Thanks to all!

I've been here about a dozen times for different reasons. I've also been to 3 local competitors and…read morethis office is above and beyond the best. Highly recommended to all, for any reason.