Extremely UNPROFESSIONAL AND BOUGIE. The two of them are not on the same page. I called the night before on on 04/21/2022 and the automated system stated that "appointments are encouraged " so the next morning I was at the door at 6:51am before they opened at 7:01am. I was the first person in when the girl with the blue scrubs and glasses opened the door, she asked me if I had an appointment and I told her no and she stated that they were understaffed and that there would be a wait, I sat down and scheduled an appointment at another location as I sat and waited to be seen when they would be available. Another woman with wet looking hair, an outfit that looked as though she was heading to the gym is was skin tight and black and the pants had a white stripe on the side. More people walk in and the one in the black outfit comes out and asks if they have appointments and she says WITH AN ATTITUDE, "we aren't taking any walk ins, there are no walk ins!" I told her that was not what the woman in the blue scrubs stated when I had first arrived and she said again with an attitude, "there are no walk ins!" I told her again that wasn't what the other woman said and that I have been sitting here, the woman that told me there was a wait looked into my face as the woman in the black tights told me there were no walk ins, she did not speak up and confirm what she said she just let the woman tell me that there were no walk ins. They are both so unprofessional it's disgusting and I left and the woman in black attempting to be funny says, "have a nice weekend!" And I had choice words for her. I walked out and then I walked back in requesting the manager's name and number, she refused to provide me with the information and stating that I threatened her. I never threatened her I ask her for the manager's number and she refused and then she stated that she was the manager, I proceeded to ask her for her boss's phone number and she refused to give it to me and told me that she was going to call the police. I told her that I was going to stand there and call corporate and she was waving her finger at me and yelling at me telling me to get out of there or else she will call the police. I sat down and contacted corporate and filed a complaint against the location. We all could here them in the back stating, "some people are crazy", I am not amused by that. I waited for the police to arrive and explained everything that had happened, the only thing that police said was that they want me to leave. I left and at 7:42AM the district manager contacts me and I explained the situation to him. He stated that he will take statements from the employees and speak to a couple patients would take the proper action if necessary. I do not feel satisfied nor at ease by his statement and I will contact the corporate number to follow up.
SITUATIONS LIKE THIS NEVER HAPPEN AT LABCORP, AT LABCORP WALK INS ARE WELCOME AND THEY HAVE EXCELLENT CUSTOMER SERVICE. I CAME TO QUEST BECAUSE MY EMPLOYER REQUESTED A DRUG SCREEN AND THIS IS WHAT I GET. I WILL BE CONTACTING MY EMPLOYER AND LETTING THEM KNOW HOW THIS SITUATION WAS HANDLED AND SUGGEST THEY SWITCH TO LABCORP. I DON'T LIKE TO DEAL WITH UPPITY TECHNICIANS THAT THINK THEY ARE HIGH AND MIGHTY BECAUSE THEY WORK AT QUEST DIAGNOSTICS. PLEASE UNDERSTAND HOW DISPOSABLE YOU ARE, YOU ARE A PHLEBOTOMIST NOT A DOCTOR.
NEITHER EMPLOYEE HAD ON IDENTIFYING INFORMATION, I WAS NOT ABLE TO FIND OUT WHAT THEIR NAMES WERE, THEY DID NOT HAVE ON LABCOATS NOR ID BADGES WITH THEIR NAMES NOR TITLES. I DO NOT APPRECIATE BEING ESCORTED OUT OF AN ESTABLISHMENT LIKE SOM SORT OF A COMMON CRIMINAL AND I WILL FOLLOW UP ON THIS SITUATION TO FIND OUT THE RESOLUTION AND WHAT THEY PLAN TO DO ABOUT THIS. I DO NOT LIKE DOING BUSINESS AT QUEST I PREFER LABCORP, THERE EMPLOYEES ARE EXTREMELY PROFESSIONAL AND FOLLOW PROTOCOL, IT SEEMS LIKE QUEST EMPLOYEES ARE JUST WINGING IT OR DOING AS THEY SEE FIT. I WILL CONTACT MY EMPLOYER WHO ORDERED THE TEST AND LET THEM KNOW HOW I WAS TREATED AND SUGGEST SWITCHING TO LABCORP. YELP REVIEW NEXT.
ANYONE LOOKING TO REPORT THIS LOCATION I FOUND THIS EMAIL ADDRESS FROM A RESPONSE FROM THE OWNER.
patientadvocacy@questdiagnostics.com
THESE TWO EMPLOYEES NEED TO BE TERMINATED! CHECK THE GOOGLE REVIEWS, THEY ARE VERY UNPROFESSIONAL, RUDE AND AREN'T EVEN KIND TO CHILDREN, JUST CHECK THE REVIEWS AND DO NOT DO BUSINESS HERE. I WILL CONTACT THE BBB. read more